Mac OS Mojave: Unable to delete Facetime recents

Since the upgrade to Mojave the Facetime history has been clogged with the call history from my iPhone (though the Mac was not activated to receive any).

In order to clean that up I tried to use the menu item "Remove all Recents", both for "All" and "Missed".

Result: apply the function to "All" = list is empty. Then switch to "Missed", apply the function = list is empty.

Switch back to "All" = every entry is back, same with "Missed".

Tried to apply the same logic to single entries, same result.

Logged out and in to Facetime, no change.


Any body with the same problem?

MacBook Pro, macOS Mojave (10.14.1)

Posted on Nov 30, 2018 1:53 PM

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Question marked as Top-ranking reply

Posted on Mar 16, 2019 3:50 PM

I have the same experience, solved it by deleting the "CallHistory" files and restarting FaceTime. The problem is that the corrupt files get transferred to the iPhone via iCloud and cause disconnects from the VoLTE IMS server until the phone is restarted so you end up disconnecting from LTE to make voice calls.


Go to ~/Library and search for "CallHistory" and click "Library"


You will see the files...

~/Library⁩/Application Support⁩/CallHistoryDB⁩/CallHistory.storedata

~/Library⁩/Application Support⁩/CallHistoryDB⁩/CallHistory.storedata-shm

~/Library⁩/Application Support⁩/CallHistoryDB⁩/CallHistory.storedata-wal

⁨~Library⁩/Application Support/⁩CallHistoryDB

⁨~Library⁩/Application Support/⁩CallHistoryTransactions

~Library⁩/Application Support⁩/CallHistoryDB⁩/com.apple.callhistory.databaseInfo.plist

~⁨Library⁩/Containers⁩/com.apple.accessibility.heard⁩/Data⁩/⁨Library⁩/Accessibility⁩/⁨TTY⁩/TTYCallHistory.sqlite

~⁨Library⁩/Containers⁩/com.apple.accessibility.heard⁩/Data⁩/⁨Library⁩/Accessibility⁩/⁨TTY⁩/TTYCallHistory.sqlite-shm

~⁨Library⁩/Containers⁩/com.apple.accessibility.heard⁩/Data⁩/⁨Library⁩/Accessibility⁩/⁨TTY⁩/TTYCallHistory.sqlite-wal


Delete all the files and empty trash.

Restart FaceTime.


Here are some keywords for google so people can find this post:

AT&T iPhone VoLTE IMS disconnects

AT&T iPhone IMS connection is lost

AT&T iPhone connectivity problems

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Mac OS Mojave: Unable to delete Facetime recents

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