iPad Pro screen unresponsive
My iPad Pro screen is often unresponsive to touch with screen and keyboard. Reboot does not seem to help.
My iPad Pro screen is often unresponsive to touch with screen and keyboard. Reboot does not seem to help.
Do you use a glass screen protector?
Take it off.
These new iPad Pro models with the new liquid retina display do not like ANY type of screen protector on the screen.
Touch response is poor with any type of applied screen protector.
You’re wrong.
Not when this affects all other iPad Pro models over the past three years.
All of the iPad Pro models affected cannot have or share the same hardware issue.
My 2015, 12.9 inch iPad Pro is still running iOS 10.3.3 and it is NOT having any touch screen issues, while some others with the same year and size iPad Pro, as I, but with iOS 11/12 already installed ARE exhibiting this non-responsive touch screen issue.
Currently, there is now close to 900 iiPad Pro users ( nearly 1000 ) being affected by this non-responsive touch screen issue.
All are running some version of iOS 12.
This is still a growing, but very small minority of iPad Pro users affected compared to the millions of iPad Pro models sold over a three year period.
This only affects the larger 10.5, 11 and 12.9 inch screen iPad Pro models across all three model years!
Strange, but the 2016, 9.7 inch screen iPad Pro models are unaffected by this non-responsive touch screen issue.
Also, so far, the new 2019, 10.5 inch screen iPad Air 3 seems to be unaffected by this non-responsive touch screen issue, as well, but only a short passage of time will tell whether these new iPad Air 3 models will contract this touch screen issue, or not.
Just an observation: Sometimes the issue occurs while I have the iPad in hand or on my lap. Then I put a leather enclosure below it and it is gone. Not always. Do not know what to make of it, but there seems to be an environmental influence. Something capacitive or electrostatic maybe. No screen cover here, no case, no pen nor anything else deviating from the pure product.
At this late stage in iOS 12 ( probably iOS 12.4 will be the last update for iOS 12 ) do not know what you want to read/hear.
iPad Air models are not iPad Pros that carry most of the premium iPad features, but like iPad Pros running iOS 12, maybe this touch screen problem hasn't surfaced as yet because these are still too new.
Many iPad Pro model user didn't experience this issue right away. It took anywhere from 2 weeks to a month for this issue to surface once an iPad Pro was upgraded to iOS 12.
And, remember, this hasn't affected every iPad or iPad Pro user using iOS 12.
So, there is something going on that no one can really pin down or identify that is a commonality between a subset of lthree years of larger screen iPad Pro models.
I would just keep sending Apple feedback on this and if you wish, contact Apple in CA. by phone via the links I have already supplied.
Find out how aware Apple really is about this issue and whether anything is being done at this late stage.
I am just going to wait for iPad OS/iOS 13 at this late time, myself. I have waited for over two years for iOS to improve.
What is another few months for a radically new version of iOS for my iPad Pro.
Maybe “lucky” iOS 13/iPadOS will fix this issue, in the end.
Holding out hope.
There doesn't have to be thousands for it to be something worth fixing. We're all paying customers. There are hundreds in this thread. More in other sites. From my side the official channels simply do a hard restart then claim the issue is resolved and don't replace the ipad. I have taken to doing a hard restart before every ipad session. To the person who said ios13, please keep in mind developers with both the issue and ios13 beta in june said it didn't help.
forgot to add, i wouldn't be surprised if the code for the pencil is related for two reasons. the pencil parks on the metal edge of ipad pro 2018 and triggers software actions when it does (auto pairing for instance). this reminded me of a bug with ipad 2017 where if you unplug the headphones while it is locked, then unlock it, the speakers won't work because it thinks the headphones are still plugged in, so you have to plug and unplug your headphones while it's unlocked just to return to speaker mode. what if ios 12 has some special code for the pencil and it seems to be confused between human touch and pencil even when the pencil is not used at all. this would cause an issue even for ipads that don't support the pencil.
YOU can bet, that you are 1000% misinforming users and incorrect.
This is is absolutely being discussed in just about every tech blog that writes about apple.
google it.
It has absolutely nothing to do with iOS 12. Vast numbers of users running later versions of iOS are still experiencing the issue.
https://macreports.com/how-to-fix-your-ipad-pro-with-unresponsive-screen/
https://www.macrumors.com/2019/04/02/ipad-pro-screen-stuttering-issues/
FredFoox - have you noticed any correlation in the occurence of edits/deletions of your posts - and the contributor(s) to whom your replies were addressed? Some “contributors” get touchy - and just love their “report post button” that causes moderators to react to your content.
Be aware that some contributors here assume “high ground” in understanding this problem - but themselves have neither experienced the issue itself or the frustration, when the fault manifests, caused to affected users.
As for the suposedly small number of reports that we do see here, these are likely only the tip of the iceberg. Only a relatively small minority of those affected will find these Community forums - and of those, even fewer will be incenced enough to engage in voicing their displeasure; most readers are simply passive. Other technical forums also see their share of similar observations - but again, only a minority will join the conversation. This is simply normal human behaviour. Similarly, many suffers who actively engage eventually cease to constructively contribute after their contributions and observations are belittled by others - or they simply tire of bickering herein.
Anyway, all of us that have been suffering from this infernal defect would welcome [at least] some official acknowledgement, by Apple, of a problem. I fear, however, that the issue affecting several generations of devices may either be an architectural or a generic hardware fault that cannot be fixed by a software patch alone. If this is the case, Apple are very unlikely to fess-up as the reputational damage would negatively impact both sales and reputaion.
I too, an an Engineer/Technologist, have conducted extensive structured tests in an attempt to identify triggers and/or potential causes of the fault that we are experiencing. Observations, by others, that many users do not see the fault is, of itself, potentially significant. Generally, based upon my own experience and in reading many of contributions across multiple sources, it is perhaps likely that only those users using their iPad Pro intensively with frequent touch-input see the issue - whereas others usage may be significanly less demanding upon the hardware - such as simply streaming video.
I personally experience greatest occurence of this sporadic issue after intensive use - or when the iPad has been connected to power for some time - both possibly suggesting a thermal problem. There are multiple sources of point-heat within the iPad casing, of which the CPU and GPU are only two sources on the logic board. When experiencing the problem - and on occassion of being connected to external power - I’ve noted that slight upward presssure on the Lightning plug often resolves the touch insnsitivity whilst slight pressure is maintained. Flexing the connector could be an indicator of a PCB or flex fracture - cause of both could become apparent over time.
Your contributions are indeed welcomed by those of us diligently monitoring this (and other) places for news of a either a “fix” or reliable workaround. Please stay engaged - regardless of “edits” 🙂
This is one single user reporting this out of over 1000 that have posted this issue since I have been keeping track here since Dec 2018/Jan 2019.
The touch screen issue has temporarily gone away after every single iOS 12 update and after a couple of weeks, or so, the unresponsive touch screen issue returned.
Every users who reported it fixed after every iOS 12 update was wrong.
It, also, goes away temporarily with a reboot or hard reset.
The user in that post needs to wait it out a couple of weels before reporting this issue has been fixed/solved by Apple.
I told the user in that posting exactly that.
Heat.
I'm on my second replacement iPad Pro, due to the touchscreen problem. This unit gets hot, as in burn your legs, MacBook hot; the other two did not. I've had this unit now for five months, which makes the new touchscreen problem right on schedule. The problem has not reached hair-tearing proportions, but within the next month, I expect it will and I will be back at Apple for another replacement.
The heating up of both the iPad Pro, power block and cable could also, be exacerbated IF you are using the faster charging system of the 29W power block and USB 3 adapter as this will may make more heat while tryjng to charge while using the iPad Pro on hardware/software resource intensive tasks.
Not completely sure of that, but are still putting stress on the charging process nonetheless using either the normal charging system or the fast charging system.
So, either process/system, you are introducing more heat into EVERYTHING involved while using an iPad Pro while it is attempting to charge its internal battery.
Not too much of an issue when none of the internal iPad Pro hardware is being taxed, but quite a different outcome if everthing inside of the iPad is heating up when the hardware is being intensively taxed.
Just to give everyone an update, I ended up going on Apple’s live chat and I reported the issues with my iPad again. Despite it being over 7 months out of warranty, they agreed to replace it as I had previously reported the issue while it was still in warranty and they were unable to replicate the fault when I sent it in before.
I have just received the replacement device in the mail today and I am probably going to sell it so I can upgrade to the 3rd gen model instead. I am convinced this is an issued with 2nd gen iPads in general based on this discussion.
I have upgraded to ipados 13 and yes, the issue is less visible but still persists.
One important note: very often looks like the tap is registered but does not count as a press. The similar behaviour like in Windows if you click with mouse over GUI button element and either do it very fast or very lightly - the button blinks rapidly like if it is pressed but it does not count as a press. Something similar here.
My bet - it is somehow related to static electricity. Over time, due to friction between glass and finger, the static charge is accumulated and since the ipad pro (unlike its smaller brethren) does not have an air gap between the glass and digitizer, the static charge weakens the input signal from finger so it does not register as a full press. Just a theory!
That static electricity theory maybe a valid one.
My mom has a degenerative nerve disease and the tips of her fingers do not generate sufficient body electricity on their own, so she has to use a capacitive stylus that amplifies the current in her fingers so that touch registers on the iPad's screen.
If you think static electricity is the real issue, then Apple would have NO solution for this.
If you think that this is a static electricity issue, what about you simply test your theory by just turning off your iPad Pro for a few days, or so, and stop using it and see if touch responsiveness returns to your iPad Pro?
Certainly something as simple static electricity and no power to the iPad Pro, the staic eledtricity would dissipate over a period of time and touch responsiveness would return to the iPad.
Since your iPad Pro has this issue, what do you have to lose.
Try this!
Power down your iPad Pro and stop using your iPad Pro for 3 days, or so and test your theory and see if it works and your iPad Pro touch screen returns to normal!
I can't test this as I do not have this issue.
If it works, you would have a valid solution to this issue everyone here can actually use!
Everyone is having varying degrees of intermittent, unresponsive touch screen response.
If the previous Poster, who replied to me, would test their theory, everyone affected may have a solution.
If this is a static electricity issue, try powering down and NOT using your iPad Pro for 3 days, or so ( giving time for all of the static electricity to dissipate fully ), then power up your iPad and see if the touch response has returned to normal, or not!
I cannot test this as I am not experiencing this issue.
If this does not work, then affected iPad Pro models have a software problem and is NOT hardware related.
Everyone here needs to use the iPad feedback and Apple contact links to alert/sendfeedback/contact Apple that this iPad Pro intermittent, unresponsive touch screen issue is caused by a problem with the iPad's/iOS gyroscope feature and the screen rotation/oroientation feature, as well.
My posts with links to iPad Feedback and Apple contact links are liberally peppered throughout this post.
Go look for them.
I do not feel like posting this info, again, for the umpteenth time.
If everyone in this post posts updated feedback, maybe Apple will more quickly look into this and maybe, just maybe glean a possible fix/solution.
iPad Pro screen unresponsive