iPad Pro screen unresponsive

Amazingly this seemed to work, but only temporarily on my iPad pro 11”. Problem did not change with IOS-versions.

Now I see clearly that one halve of the screen is affected, therefore finally I tend to think it is a HW issue.

You’re wrong.

Not when this affects all other iPad Pro models over the past three years.

All of the iPad Pro models affected cannot have or share the same hardware issue.

My 2015, 12.9 inch iPad Pro is still running iOS 10.3.3 and it is NOT having any touch screen issues, while some others with the same year and size iPad Pro, as I, but with iOS 11/12 already installed ARE exhibiting this non-responsive touch screen issue.

Currently, there is now close to 900 iiPad Pro users ( nearly 1000 ) being affected by this non-responsive touch screen issue.

All are running some version of iOS 12.

This is still a growing, but very small minority of iPad Pro users affected compared to the millions of iPad Pro models sold over a three year period.

This only affects the larger 10.5, 11 and 12.9 inch screen iPad Pro models across all three model years!

Strange, but the 2016, 9.7 inch screen iPad Pro models are unaffected by this non-responsive touch screen issue.

Also, so far, the new 2019, 10.5 inch screen iPad Air 3 seems to be unaffected by this non-responsive touch screen issue, as well, but only a short passage of time will tell whether these new iPad Air 3 models will contract this touch screen issue, or not.

I am in the end not responsible for analyzing the root cause, it can be a combination of a hw glitch with an imperfect sw workaround.

What matters is that sometimes it drives me nuts and Apple Munich said that this problem DOES NOT EXIST.

Such a company demotivates my spending and that of my environment...

Unless this issue affects more than a couple thousand users or more, Apple in any form may indeed, deny this as an issue.

Hence YOU need to send DIRECT feedback to Apple per my previous postings here ( start with page 1 of this post thread ) and make use of the contact link I also supplied in said postings here to actually call and talk about this issue directly to Apple customer support employees at their main headquarters, located in Cupertino, CA.

Please stop spouting numbers off based on incorrect methods of obtaining them. There are MANY more than 900 users impacted by this. Simply adding up who posted on a forum is not an accurate method for obtaining actual numbers of impacted users. A very large number, indeed, are being impacted by this. Providing false information isn’t helping anyone.

I have been keeping track of this issue on a daily basis on these support communities since this touch screen issue has happened and grown.

You have ANY better actual numbers to back up your rant?

If it was more users than this, the tech media would have been aware of this issue long ago and Apple would have acted on this long ago.

If you think I am soooo wrong and inaccurate in my number of affected users here ,then where are your numbers?

Where is YOUR proof that this has affected more than 1000 users?

Supply with your actual number of affected users here.

If you can’t supply us with any of your own proof that this touch scfeen issues has affected more than just 1000 users who have posted here, then do not tell ME what to post or not post here.

You are not the boss of me or anyone else here.

My conclusion! after running beta, then not being told by a Red shirt wearing muppet that he could not help me while in beta (after driving from a country for town 4 hours.. ok I had a couple of other jobs to do)

So my conclusion is that the ipad pro is an excellent choice if you can't afford a glass coffee table and have limited space in your lounge room

Are you running the current 12.4 beta 3 version?

Has the touch screen issues with iPad Pro models been fixed?

Just curious.

We cannot talk very much about iOS beta software in the regular support forums.

I turned it off so not in beta.

that experience aside, I am actually back to thinking it might my case. I thought I had ruled it out, and tested two cases and no cases.

My current theory is touch issues occur when being held up or in a position where there is pressure on the side. That pressure is distributing through to nearby cover buttons like sound. I have just now cut out all case buttons covers. Anyway Like democracy, it's a good theory. Let's see how it pans out.

Just an observation: Sometimes the issue occurs while I have the iPad in hand or on my lap. Then I put a leather enclosure below it and it is gone. Not always. Do not know what to make of it, but there seems to be an environmental influence. Something capacitive or electrostatic maybe. No screen cover here, no case, no pen nor anything else deviating from the pure product.

I am experiencing this issue also. I got my iPad early 2018 and the issue started to occur a few months later. I sent my iPad off for repair to Apple, making it clear that it’s a temperamental issue and they sent it back instantly as they were unable to replicate the fault. I provided them with video proof of the fault as well but that wasn’t good enough.

I complained to their support and was advised the only way to proceed would be to bring the device in to store, however I would have the same issue trying to replicate the fault.

I stopped using the device months ago as I couldn’t put up with it anymore. These iPad Pros are bad news.

In my former company when we received the _second_ strange error report from the field we knew that there is really something. It was investigated and fixed (was a wrong wire gauge that down the line disturbed a chip). And that was a issue that was invisible to the customer, because SW did an immediate error recovery. So why does it matter if it affects more or less than 1000 devices??

Everyone understands that Apple does not want a trumped-up xy-gate, but putting laurels one one‘s head (and that of the employees who work so „incredibly hard“) about customer orientation at each keynote and then experience the shrug-off of very serious complaints by ******-off users is eh kind of remarkable. I for my part have decided on a procurement freeze until further notice, particularly for any new device.

FredFoox wrote:

In my former company when we received the _second_ strange error report from the field we knew that there is really something. It was investigated and fixed (was a wrong wire gauge that down the line disturbed a chip). And that was a issue that was invisible to the customer, because SW did an immediate error recovery. So why does it matter if it affects more or less than 1000 devices??

Everyone understands that Apple does not want a trumped-up xy-gate, but putting laurels one one‘s head (and that of the employees who work so „incredibly hard“) about customer orientation at each keynote and then experience the shrug-off of very serious complaints by ******-off users is eh kind of remarkable. I for my part have decided on a procurement freeze until further notice, particularly for any new device.

Holding off on purchasing any more iPad Pro models may be a prudent decision, for now.

So, far no complaints concerning the new 2019, 10.5 inch screen iPad Air 3 models, though.

BTW: The „******“ was inserted automatically by the style-sensitive SW here. My original verbal contribution was „p i s s e d“. Let‘s see how clever the SW is. Shall we say urinated?

Ok, I settle for „profoundly annoyed“. With emphasis on profound.

Then what? Then it apparently is not a SW issue and we probably cannot expect a SW-fix. I hope it gets worse soon, so that I clearly can demonstrate it. I already made videos. Is there any experience by people who were successful in getting the issue resolved? I was told it must be some 3rd-party app though that does not make any sense to me (would be an OS bug itself IMHO). Deinstall everything and then go to the shop again? Or what?