iPad Pro screen unresponsive

At this late stage in iOS 12 ( probably iOS 12.4 will be the last update for iOS 12 ) do not know what you want to read/hear.

iPad Air models are not iPad Pros that carry most of the premium iPad features, but like iPad Pros running iOS 12, maybe this touch screen problem hasn't surfaced as yet because these are still too new.

Many iPad Pro model user didn't experience this issue right away. It took anywhere from 2 weeks to a month for this issue to surface once an iPad Pro was upgraded to iOS 12.

And, remember, this hasn't affected every iPad or iPad Pro user using iOS 12.

So, there is something going on that no one can really pin down or identify that is a commonality between a subset of lthree years of larger screen iPad Pro models.

I would just keep sending Apple feedback on this and if you wish, contact Apple in CA. by phone via the links I have already supplied.

Find out how aware Apple really is about this issue and whether anything is being done at this late stage.

I am just going to wait for iPad OS/iOS 13 at this late time, myself. I have waited for over two years for iOS to improve.

What is another few months for a radically new version of iOS for my iPad Pro.

Maybe “lucky” iOS 13/iPadOS will fix this issue, in the end.

Holding out hope.

I found that every screen I have had that had touch issues also had light leakage from the edges of the screen . It has been said that the glue that holds the screen/digitizer is coming up causing the touch to not work properly. Check you screen for little spots of uneven light on the edges. Best seen on a solid white or light colored back ground.

Well, cannot confirm, light appears fine.

How were your „touch issues“? I noticed for example that the unresponsiveness (typically from one halve of the screen) lasts for around 5 seconds and then goes away again. No clue what this tells me.

I’m facing the same issue and this is very infuriating. Especially being told by one Apple employee here that this is not effecting many people so it doesn’t matter. Sheesh

lets see if Apple store can replace this thing otherwise the last option will be iOS 13.

There are NO Apple employees that work here.

No one here that posts replies works for Apple.

Everyone here that posts regularly are just volunteer product users that volunteer their available time and knowledge here.

The ONLY Apple employees are the ones the monitor and moderate this support community and Apple employees that are designated as “Product Specialists”.

Other than that, these technical support communities are supported largely by Apple product users, just like you and me.

If you are still having issues with your iPad Pro, links to Apple product feedback and Apple customer support in California have been posted multiple times in many of these postings.

You can avail yourself to use those feedback and contact resources to get the help you need with your iPad.

Good Luck to You!

You can also contact Apple directly in CA., as well.

Also, provide me with ANY of YOUR PROOF that this has affected millions of iPad Pro users.

And there is nothing on the Web to support that this issue is happening to tens or even hundreds of thousands of iPad Pro users, either!

Nothing on the Apple related new sites on the Web and Web TV/media sites that cover Apple and other computing technologies.

No mention of this touch screen issue at all from the thousands of YouTube videos that cover all sorts of activities around using iPad Pro models.

And certainly, no indications of tens or hundreds of thousands of users reporting here with this non-respinsive touch screen issue, either.

Supply me with any real proof to the contrary and will refrain from referring to this as issue that only affects a small percentage of the total iPad Pro models being used.

Give me something concrete to contradict my assertions.

There doesn't have to be thousands for it to be something worth fixing. We're all paying customers. There are hundreds in this thread. More in other sites. From my side the official channels simply do a hard restart then claim the issue is resolved and don't replace the ipad. I have taken to doing a hard restart before every ipad session. To the person who said ios13, please keep in mind developers with both the issue and ios13 beta in june said it didn't help.

Given that this is a community: Can we compile indicators how this issue can be reproduced?

Any problem is easy to solve as soon as it can be reliably demonstrated e.g. in an Apple store.

Is it one problem or are several overlapping?

There may be several false positive reports too that belong to a different subject (PEBCAC or so, no insult).

In my case if the problem consistently goes away after a few seconds I’d say there is a reasonable hope that a shorter interval for a hidden internal reinitialisation may be a feasible pragmatic SW-workaround.

But I still do not know how to intentionally trigger the issue (which does drive me nuts every now and then).

Many proposals that I read here do not really work for me (early iPad pro 11”).

Rather than escalate into flaming we should work out some hypotheses and jointly test them.

The sample size ought to be big enough.

Let me start:

H1: It is related to electrostatic disturbances and air humidity or so.

H2: It is related to how I hold the device, how my fingers currently are (wet, fatty, ...).

H3: It is related to the actual SW-configuration (apps installed, UI settings, ...).

Your turn!

That’s just it , the issues happen no matter what you are doing. Beta iOS did not fix issues. Hard reset will not fix the issue.

In my case as I stated b4 is that out of about 30 iPad that I have looked at that are having the touch screen stop responding. There is light leakage around the edges of the screen.

As for others having the same issue I can not say for sure just what I have seen for sure on my end.

https://www.google.com/amp/s/www.pcmag.com/news/367581/report-ipad-pros-have-a-touchscreen-problem%3famp=1

other users are reporting issues in different areas. Some with screen fluttering. Others with screens that don’t want to respond properly.

as I stayed in some cases it is the fact that the screen and digitizer are not glued properly and this causes the digitizer not to read the finger touch properly. The pen works differently than a finger and the pad may work properly with a pen when the finger will not.

I only brought it up here because the light around the edges is sometimes hard to see.

I post a photo later today to show what I’m talking about so others can see.

I have the Apple Pencil and every time my finger touch doesn’t work on the screen, I use the Apple Pencil And it works with no issues.

It seems to be a problem with finger touches. And it’s random and very hard to replicate.

I took a video of the touch issue which I will show to the Apple store tech as a proof cuz I am sure they will deny anything wrong with the device.

forgot to add, i wouldn't be surprised if the code for the pencil is related for two reasons. the pencil parks on the metal edge of ipad pro 2018 and triggers software actions when it does (auto pairing for instance). this reminded me of a bug with ipad 2017 where if you unplug the headphones while it is locked, then unlock it, the speakers won't work because it thinks the headphones are still plugged in, so you have to plug and unplug your headphones while it's unlocked just to return to speaker mode. what if ios 12 has some special code for the pencil and it seems to be confused between human touch and pencil even when the pencil is not used at all. this would cause an issue even for ipads that don't support the pencil.

zorkor is stating there are light leaks along the edges of the iPad Pro’ s glass screen which means the whole screen is loose in places causing varying degrees/issues with the touch screen response.

You need to look along the edges of your iPad Pro's screen for any light leakage.

His possible explanation could explain why this is only happening with only a certain limited amount iPad Pros models over three years of iPad Pro models made.

That is what zorkor is hypothesising.

My experience and my working assumption is that when it is really, really odd then it is at the boundary between HW and SW.

A well trained gut feeling.

Either they have some learning algorithm there that they do not really understand (common nowadays) or it is an aging and wear-out thing.

It could be a loose connection that causes strange data which the SW does not know how to interprete properly.

Even line breaks can continue to work partly due to capacitive effects.

Did anyone observe that it is correlated with a temperature change? (I have had all those things.)

If it is SW only, why does it affect only some devices?

How do we explain the time delay till onset? That is not typical for SW IMHO.

A manufacturing quality issue on an aggressively designed detail together with a SW that tries to recover is a plausible picture for me.

OSs are full with workarounds for HW weaknesses, ask Intel.

We do not see the problem, we see the remainder of the problem.

The poor SW guy cannot reproduce the error without a faulty HW and guesses, tries to be robust etc.

As said my intention is to come up with a reproducible situation.

Because then the issue will be solved and quickly I guess.

iPads that do not support the Pencil are not having theses unresponsive touch screen issues.

AND other iPads that do support any version of the Apple Pencil, like the iPad 6th gen, the 2019 10.5 inch screen iPad Air 3 and the 2019 iPad Mini 5, to date, are not having these non-responsive touch screen issues, at all!

The non-responsive touch screen issue appears mainly to a small minority of iPad Pro models across all three years of iPad Pro models and this issue has been, seemingly, exacerbated in those certain iPad Pro models that upgraded to iOS 12.

So, there must be some commonality that is ONLY affecting this minority group of affected iPad Pro models running iOS 12, because NOT e very single iPad/iPad Pro in the entire world is being affected by this non-responsive touch screen issue.

Not you again with that “selected few” effected thingy again. You must know not everyone who has this issue visits these discussion forums and posts their problem. There are lots of them out there suffering this same issue and wondering what’s going on with this expensive paper weight.