iPad Pro screen unresponsive

As you and I have discussed, I don't believe this is that widespread. We're now heading into our 10th month with 2 Pro 11's, neither of which have any touch issues at all. I know several with iPad Pro 11 and none of them have any touch issues.

I'm in your thought camp, that this is some combination of software issue. It could be a rogue app shared by many, which is someone helping to contribute to it. I also think enough people have provided feedback over three years to Apple that it's gotten attention, but they may not know what the issue is either.

As I have been stating for nearly a full year, in ALL related postings, this is a software issue that affects a small subset of iPad Pro models made in the last 4 years!

For that to happen, this issue has to be an iOS software issue maybe in combination with other 3rd party apps that all iPads Pro models affected may have in common.

I have a 4-year old iPad Pro that is still running iOS 10.3.3 and I am having ZERO touch screen issues. NONE!

There is something going on with affected iPad models as this unresponsive touch screen issues is simply NOT happening to every single iPad Pro model made in the last 4 years!

Ironically, the ONLY iPad Pro models that seems largely unaffected, is the 2016, 9.7 inch screen iPad Pro models.

The 10.5, 11 and 12.9 inch screen models from all 4 years of iPad Pro models made have are represented in this intermittent,,unresponsive touch screen issue, but NOT every single iPad Pro made.

Something else is in play here that no one cam seem to figure out, including Apple, apparently.

To date, which is almost a full year, now, this ONLY affects iPad Pro models ONLY.

However, the new 2019, 10.5 inch screen iPad Air 3 shares the same screen technology as the 2017, 10.5 inch screen iPad Pro, with the exception of the 120 Hz ProMotion screen technology.

However, the iPad Air 3 is still too new and no one here will know IF that iPad model will become affected by this intetmittent unresponsive touch screen issue, or not, at some point.

Currently, the new 2019, 10.5 inch iPad Air 3 is unaffected by this issue.

NO reports of the intermittent, unresponsive touch screen issue affected the newest iPad Air 3 models.

You could trade in your current iPad Pro for one of these, but I cannot make promises or guarantees the screen issue will not manifest itself in the new iPad Air 3 model, or not!

I am just an Apple product user, like you.

The decision is yours.

I Wish You the Best of Luck!

Maybe it's me. I've had the problem with my original purchase and two replacement 12.9" pros so far. Planning to get the current one replaced. It takes four to six months for the problem to manifest, so no one is going to see an immediate difference.

Also, anything you do fixes it for a few seconds to several hours, depending on how pernicious it's being. You can sigh deeply (fixed), slap the side of the device (fixed), close the app and reopen (fixed), pet the dog (fixed), eat some Cheetos (fixed). It is not a problem that we can actually do a thing about; Apple has to fix this one.

HOWEVER, Apple seems to be working on the idea that it is a software problem/conflict/issue of some kind. I noticed that they have added instructions for addressing the problem that include NOT EVER restoring your system from your back up (or anything else, if possible, I inferred).

As to how wide spread it is, who knows? It has happened to all three of the pros I have owned (original and 2 replacements), exactly the same way after exactly the same amount of time. In the case, out of the case, plugged, unplugged, top, side, bottom, middle of the screen, tapping, sliding, even holding a finger pressed in place. Doesn't matter. Here's a thing: It happens less when the screen is filthy than when it is clean. Anyone got a theory? (I doubt that's a consistent issue either.)

I play Hayday. Maybe that's the problem.

Good luck all. I'm just going to keep replacing them till my Applecare runs out or they actually fix it.

The mouse features are set up under Accessibility settings which is another part of iOS software.

The touch screen control is both hardware and software and the screen touch part of the software maybe a WHOLE nother level of software that maybe part of the iPad's/iPadOS initial boot ROM firmware.

So, using a mouse or the mouse missing clicks may not be definitive proof of whether this touch issue is hardware or software.

And, like I continually state, if this issue was hardware based, there would be more consistent reporting of this issue and would NOT be affecting a just small crossection of just iPad Pro models across 4 model years!

If hardware, it would be affecting more iPads and NOT just a minority subset of iPad Pro models.

There are NOT millions of iPads/iPad Pro model users reporting this issue everywhere.

There just aren't.

I still think the affected users of iPad Pro models is less than what anyone here is extrapolating.

Well, if the issue does not affect mouse clicks - the root cause is still open for interpretation. But if you notice missing clicks even with mouse - we would then conclude it is indeed software-based because mouse does not interact with touch screen at PHY level.

One more thing: we don’t know what is Apple’s internal kitchen in terms of logistics. They might use Supplier A for simple ipads and Supplier B for ipad pro screens.

Uhh, looks like there had been a one helluva frenzy discussion, with chairs flying in the air and mass-deletion of angry posts afterwards :))))) I missed all the fireworks :)

BTW, just my 50 cents here: if it were software issue (as per Michel), the “blast radius” would have been even bigger - like it was with the infamous CPU slowdown if battery degradation was detected. The hardware issues are purely fluctuative by their nature - the issue might occur but might not occur as well. A glue can become too dry and lose adhesion etc. A capacitor might explode under certain conditions. If it is a software issue and if it does not feature any sort of randomizer - the issue is 100% likely to occur.

I think I will better ask local Apple dealer to replace my iPad instead of sitting and waiting for a magic upgrade forever.

I have had four iPads before my current 3rd gen iPad Pro 12.9. NEVER had this problem at all before - so perhaps it really is a software problem. This newest iPad is glitchy when I try to draw while it is charging; also I have read that the EMF readings are much higher when plugged in. For these reasons, I never use it while charging.

I have seen a vague pattern of it becoming much less responsive if i am leaning way back (late evening) and holding it upright. Scrolling hardly works at all sometimes. I have tried all the other fixes suggested here. It does seem a little better when out of the case. Not a fix though, nor a solution for the $$$ model.

Although I did not post the info I am about to disclose into this thread posting, I will try and distill my info and comments from one of the previous thread postings on this topic/issue.

I talked to actual Apple employee here, that help moderate the ASC as part of the entire ASC staff here, and they respectfully and politely fowrarded all of the details that I know from the top 3 or 4 post threads on this topic.

This ASC team member, I corresponded with, relayed all of the info I supplied, to the cognizant and responsible Apple employees/engineers.

He also, had participated in an Apple engineering staff conference about a month, or so, ago.

This Apple ASC team member intimated to me several possibilities and facts.

He mentioned that the touch screen intermittent, unresponsive issues maybe caused by external environment and temperatures and even bybarometric pressure variations by region, as one possible culprit.

The other fact the ASC team memeber mentioned was when he mentioned this iPad Pro intermittent unresponsive touch issue to all of the Apple engineers at the conference, they all had NO clue of this, after nearly a year of a growing minority of iPad Pro users having this touch screen issue.

So, this lead me to believe that no one who has been posting here with this iPad Pro intermittent, unresponsive touch screen issue has been submitting enough regular feedback to make Apple and cognizant and responsible Apple teams, employees and/or engineers even remotely aware of this issue.

I have posted this feedback link and Apple contact info throughout this posting and NO ONE has been posting enough regular feedback and not enough calls to Apple.

So, after a year, still NO fixes or solutions from Apple is either, as I have been stating all along, this ONLY affects a small minority of affected iPad Pro models and users and/or NO WHERE NEAR enough feedback about this issue has been reported back to Apple and Apple engineers are NOT even attempting to work on a fix or solution for this!

I don’t believe it’s got anything to do with applications as I have experienced the issue a few days after factory resetting the device without installing any apps.

You are the 2nd user here that has mentioned that the lcd screen separating/ungluing/de-laminating from the iPad Pro’s back panel maybe a cause of some of these unresponsive touch screen issues.

iOS 12.4 is out today.

Don't know if you saw this new poster, but they feel touch issues have been resolved with iOS 12.4

https://discussions.apple.com/thread/250513874

The issue of unresponsive and intermitently freezing iPad Pro models is frequently being reported within this community. Here are some of the recent discussions about this issue:

https://discussions.apple.com/thread/8588201

https://discussions.apple.com/thread/250030800

https://discussions.apple.com/thread/250021992

https://discussions.apple.com/thread/8396370?answerId=34214121022&page=1

https://discussions.apple.com/thread/8588201?answerId=250044102022#250044102022

The problem is known within this support community to affect devices with iOS 11/12 - however, in the abscence of a definitive workaround or fix, it is unknown if this is hardware or iOS issue.

I started noticing this issue with my Original iPad Pro 12.9 inch in mid-2018 and attributed it to my participaton in the iOS12 public beta. I since removed my iPad from the program and this issue seems to have gotten worse.

It seems to happen mostly in Safari, albiet that is what i am using most often anyway. I have tried to narrow it down to a particular time or in conjunction with some other background activity but to no avail. I thought maybe it had to do with the Smart Keyboard, but I have trouble with touch with the Smart Keyboard attached or un-attached so that doesn’t seem to make a difference.

The most glaring example and when it it is most aggravating to me is entering text in a field in Safari or Chrome.