iPad Pro screen unresponsive

I’m having a similar problem on my iPad 12.9 3rd gen. It may happen as multiple apps are open. For example, it happens *a lot* when I’m using Affinity Photo or Procreate, with Netflix playing in the corner. It also happens sometimes when I’m playing Breakneck, which is a very fast paced racing game with a heavy graphics rendering burden. Restarting does not help the issue, and it sometimes starts happening shortly after a restart, which leads me to believe that it may have nothing to do with resources after all, unless there are some intense boot resources.

The issue of unresponsive and intermitently freezing iPad Pro models is frequently being reported within this community. Here are some of the recent discussions about this issue:

https://discussions.apple.com/thread/8588201

https://discussions.apple.com/thread/250030800

https://discussions.apple.com/thread/250021992

https://discussions.apple.com/thread/8396370?answerId=34214121022&page=1

https://discussions.apple.com/thread/8588201?answerId=250044102022#250044102022

The problem is known within this support community to affect devices with iOS 11/12 - however, in the abscence of a definitive workaround or fix, it is unknown if this is hardware or iOS issue.

I started noticing this issue with my Original iPad Pro 12.9 inch in mid-2018 and attributed it to my participaton in the iOS12 public beta. I since removed my iPad from the program and this issue seems to have gotten worse.

It seems to happen mostly in Safari, albiet that is what i am using most often anyway. I have tried to narrow it down to a particular time or in conjunction with some other background activity but to no avail. I thought maybe it had to do with the Smart Keyboard, but I have trouble with touch with the Smart Keyboard attached or un-attached so that doesn’t seem to make a difference.

The most glaring example and when it it is most aggravating to me is entering text in a field in Safari or Chrome.

FYI,

There is no one in ANY of these Apple Support Communities from any Apple product teams, here.

Cognizant or responsible Apple product teams, designers and engineers do not read, nor participate in these Apple technical support communities.

These are, largely, Apple product user to user technical support communities.

I and others, in these Apple product support communities, are simply Apple product users, just like you, that volunteer our own time and knowledge here.

Apple supplies these forums for users to work out their product issues with other users, but these community forums ARE monitored/moderated by Apple Staff, as well as Apple Community Support Specialists, assigned to these community forums, but I do not think any specific user posted info is ever passed on to who/mever the cognizant parties are who would need to know if there are any mounting issues with any Apple product or software.

These ASC ONLY moderators and staffers, due to Apple privacy policies, do not forward any info contained/obtained from ANY postings within these communities to any cognizant Apple staff, teams or individuals.

The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.

Thx for the update. guess we just have to wait until it becomes the next "iPad gate" for apple to jump into it.

Not sure if it is display related cause every thing was fine at the beginning.

Reported it to apple so complaints case grow. everyone should do the same.

Tried every single solutions the web had to offer, even edgy ones.... this is BS, either the iPad or ios is to blame ... turn this on , swipe this way , hold rhat way, reset .... all crap Apple has to come with a solution. Scroll up and follow instructions provided to notify Apple of the issue, don t just complain of it on forums it wont help. Notifying Apple will.

Yes noted, unfortunately. It’s a pity I had the previous 1st gen pro, 4 or 5 iPads of all kinds over the years and not had this problem. It’s like using a 10 year old android phone. Not what you’d expect for a big money product

Has Apple officially announced that this fix is in the upcoming release? I guess I can wait until the notification comes up, but I'm still very suspicious that this is a software issue (even iOS). 1. The problem only appears after a few months of use and then gradually gets worse. 2. The problem is scarce in the morning (or when one first starts using the tablet for the day) and gradually grows worse over the course of hours of use. 3. No troubleshooting step has fixed the problem, even temporarily, including a clean install of any version of the iOS. 4. Apple has been addressing this by replacing the units.

We'll see, I guess. I'm not hopeful.

Apple routinely will either fix, change, remove things in an iOS upgrade/update with NO such additional notice of what they have done.

Especially so, if Apple removes or changes something.

Apple is quick to announce any new or fixed features in an iOS upgrade/update, but they are less than forthcoming IF they have removed/replaced or changed a popular feature or set of features.

Apple is notorious for not mentioning removal of any iOS features UNLESS it is a blatantly obvious change.

My iPad Pro screen is unresponsive. When I got it in Nov 2018 it was great. No issues!

In January my iPad Pro started to become unresponsive on occasions. Now it is all the time.

It has taken me several attempts to type this message. I finally did it by texting myself. The copied and pasted.

How do I fix the unresponsive iPad Pro which I paid a lot of hard earned money for or do I get a Samsung Tablet and throw this away? I’ve been a Apple owner and supporter since the iPhone 1.

I’ve been having this problem for a few months now. The screen will freeze intermittently (randomly) and will not respond to touch for about 5 seconds. Then resumes normal operation.

IPad Pro 2nd gen MQDA2LL/A running 12.2.

I have fully reset , wiped, reinstalled. Problem persists..

To clarify the incorrect statement regarding this “affecting a small minority”, that simply is not true. I have six, yes six, iPad pro’s and it happens with every single one of them. Two are the original model, two are the 2017 model, and two are the newest models just released. Every one of them experiences this issue. It is a statistical impossibility this is small in nature. For the original models - it began occurring about 2 years ago. With the 4 newer models - all purchased within the past 6 months - it is all the time. Apple has gone waaay down in quality, and its showing in their sales.

I have the original 2015, 12.9 iPad Pro.

It is still running iOS 10.3.3 and I am having no such touch screen issues, at all!

Two years, ago WAS around the time of iOS 10.3.3 and the introduction of iOS 11.

If your original 2015/2016 iPad Pros were having issues then, then this is some other hardware/software issue that you should have dealt with and brought into an Apple store for diagnosis and options OR contacted with Apple, directly by phone, in Cupertino, CA, about your older iPad Pro issues, IF your iPad Pro had extended two year AppleCare+ at that time.

There are still less than 1000 users with this non-responsive touch screen issue reported in these iPad support communities.

Much of this issue really became problematic with the introduction of iOS 12.

A very small percentage, indeed, of iPad Pro models affected compared with the millions of iPad Pro models sold over a 3-year period.

You are seriously exaggerating this issue.

I'll sure try this when this one goes bad. If Apple knows this is a fix, why are they replacing people's iPads right and left? Seems odd. They've replaced mine twice, no questions asked (after "what's the problem," of course). I figure this one has another month or so before I start having trouble. If your fix works, I'm gonna LMAO. But totally worth a try. Thanks for posting.

Your assumptions are not being reflected in the total amount of posts being posted here in the “official” Apple iPad support communities.

If your scenario was true and accurate, we would be seeing thousands/tens of thousands of posts, A DAY, about this issue being posted here

This has not been happening here and is not the case and no where near those types of numbers.

Just because all of your devices have this issue doesn't mean this issue is widespread.

There are 3 years of iPad Pro models being affected.

That’s a WHOLE LOTTA of iPad Pro models.

The whole iPad Pro using community is NOT having this issue.

You are seriously overplaying, over dramatising this issue.