iPad Pro screen unresponsive

That's interesting. Usually the iPad just tells me when the pencil is low, but I do have a pencil, and I do keep it in the case with the iPad. Do others on this thread have the problem but DON'T have a pencil? (That should tell us if you got it.). I would hope this couldn't be caused by multiple things.

The other thing: So far it has taken a few months before the problem appeared for me (I've had two replacements to date). No other conditions changed; just time. Once the problem occurred, it gradually got worse until the iPad became too infuriating to use. Both times, I contacted Apple, was sent to a store, and it was replaced. It is still too soon to see the problem on this replacement, but in a couple more months, I'll know if it's just a fluke (and I'm just that unlucky).

Thanks for your input. When the problem shows up, I check here and try everything suggested. So far, unfortunately, none of the suggestions has fixed it, but I keep hoping!

So . . . As I mentioned above. I was traveling and left my pencil at home when I upgraded to 12.3. My issue are definitely not occurring anymore.

So now i’m back home and my pencil is 0% totally dead.... it’s been a week and my issues are still not occurring anymore.

I’m about to minimally charge my pencil and see what happens.

After installing 12.3, my 2018 12.9 pro, I thought was fixed, it was fine for over a week and then just started doing the unresponsive thing and is now doing it all the time. This one has never seen an Apple Pencil.

I have a 2017 12.9 pro that did 4 hours after the 12.3 update but is also back to having an intermittent unresponsive screen, this one is even worse than the newer one. This one has been used with an Apple pencil.

Both started with the same issue after about 6 months of light home use. Neither have been in a rucksack or bag, the older one is in a folio case, the newer one is not in a case.

I am in the end not responsible for analyzing the root cause, it can be a combination of a hw glitch with an imperfect sw workaround.

What matters is that sometimes it drives me nuts and Apple Munich said that this problem DOES NOT EXIST.

Such a company demotivates my spending and that of my environment...

Please stop spouting numbers off based on incorrect methods of obtaining them. There are MANY more than 900 users impacted by this. Simply adding up who posted on a forum is not an accurate method for obtaining actual numbers of impacted users. A very large number, indeed, are being impacted by this. Providing false information isn’t helping anyone.

I have been keeping track of this issue on a daily basis on these support communities since this touch screen issue has happened and grown.

You have ANY better actual numbers to back up your rant?

If it was more users than this, the tech media would have been aware of this issue long ago and Apple would have acted on this long ago.

If you think I am soooo wrong and inaccurate in my number of affected users here ,then where are your numbers?

Where is YOUR proof that this has affected more than 1000 users?

Supply with your actual number of affected users here.

If you can’t supply us with any of your own proof that this touch scfeen issues has affected more than just 1000 users who have posted here, then do not tell ME what to post or not post here.

You are not the boss of me or anyone else here.

My conclusion! after running beta, then not being told by a Red shirt wearing muppet that he could not help me while in beta (after driving from a country for town 4 hours.. ok I had a couple of other jobs to do)

So my conclusion is that the ipad pro is an excellent choice if you can't afford a glass coffee table and have limited space in your lounge room

Are you running the current 12.4 beta 3 version?

Has the touch screen issues with iPad Pro models been fixed?

Just curious.

We cannot talk very much about iOS beta software in the regular support forums.

I am experiencing this issue also. I got my iPad early 2018 and the issue started to occur a few months later. I sent my iPad off for repair to Apple, making it clear that it’s a temperamental issue and they sent it back instantly as they were unable to replicate the fault. I provided them with video proof of the fault as well but that wasn’t good enough.

I complained to their support and was advised the only way to proceed would be to bring the device in to store, however I would have the same issue trying to replicate the fault.

I stopped using the device months ago as I couldn’t put up with it anymore. These iPad Pros are bad news.

In my former company when we received the _second_ strange error report from the field we knew that there is really something. It was investigated and fixed (was a wrong wire gauge that down the line disturbed a chip). And that was a issue that was invisible to the customer, because SW did an immediate error recovery. So why does it matter if it affects more or less than 1000 devices??

Everyone understands that Apple does not want a trumped-up xy-gate, but putting laurels one one‘s head (and that of the employees who work so „incredibly hard“) about customer orientation at each keynote and then experience the shrug-off of very serious complaints by ******-off users is eh kind of remarkable. I for my part have decided on a procurement freeze until further notice, particularly for any new device.

FredFoox wrote:

In my former company when we received the _second_ strange error report from the field we knew that there is really something. It was investigated and fixed (was a wrong wire gauge that down the line disturbed a chip). And that was a issue that was invisible to the customer, because SW did an immediate error recovery. So why does it matter if it affects more or less than 1000 devices??

Everyone understands that Apple does not want a trumped-up xy-gate, but putting laurels one one‘s head (and that of the employees who work so „incredibly hard“) about customer orientation at each keynote and then experience the shrug-off of very serious complaints by ******-off users is eh kind of remarkable. I for my part have decided on a procurement freeze until further notice, particularly for any new device.

Holding off on purchasing any more iPad Pro models may be a prudent decision, for now.

So, far no complaints concerning the new 2019, 10.5 inch screen iPad Air 3 models, though.

BTW: The „******“ was inserted automatically by the style-sensitive SW here. My original verbal contribution was „p i s s e d“. Let‘s see how clever the SW is. Shall we say urinated?

Ok, I settle for „profoundly annoyed“. With emphasis on profound.

Then what? Then it apparently is not a SW issue and we probably cannot expect a SW-fix. I hope it gets worse soon, so that I clearly can demonstrate it. I already made videos. Is there any experience by people who were successful in getting the issue resolved? I was told it must be some 3rd-party app though that does not make any sense to me (would be an OS bug itself IMHO). Deinstall everything and then go to the shop again? Or what?

Well, cannot confirm, light appears fine.

How were your „touch issues“? I noticed for example that the unresponsiveness (typically from one halve of the screen) lasts for around 5 seconds and then goes away again. No clue what this tells me.

There are NO Apple employees that work here.

No one here that posts replies works for Apple.

Everyone here that posts regularly are just volunteer product users that volunteer their available time and knowledge here.

The ONLY Apple employees are the ones the monitor and moderate this support community and Apple employees that are designated as “Product Specialists”.

Other than that, these technical support communities are supported largely by Apple product users, just like you and me.

If you are still having issues with your iPad Pro, links to Apple product feedback and Apple customer support in California have been posted multiple times in many of these postings.

You can avail yourself to use those feedback and contact resources to get the help you need with your iPad.

Good Luck to You!