iPad Pro screen unresponsive

You can also contact Apple directly in CA., as well.

Also, provide me with ANY of YOUR PROOF that this has affected millions of iPad Pro users.

And there is nothing on the Web to support that this issue is happening to tens or even hundreds of thousands of iPad Pro users, either!

Nothing on the Apple related new sites on the Web and Web TV/media sites that cover Apple and other computing technologies.

No mention of this touch screen issue at all from the thousands of YouTube videos that cover all sorts of activities around using iPad Pro models.

And certainly, no indications of tens or hundreds of thousands of users reporting here with this non-respinsive touch screen issue, either.

Supply me with any real proof to the contrary and will refrain from referring to this as issue that only affects a small percentage of the total iPad Pro models being used.

Give me something concrete to contradict my assertions.

Given that this is a community: Can we compile indicators how this issue can be reproduced?

Any problem is easy to solve as soon as it can be reliably demonstrated e.g. in an Apple store.

Is it one problem or are several overlapping?

There may be several false positive reports too that belong to a different subject (PEBCAC or so, no insult).

In my case if the problem consistently goes away after a few seconds I’d say there is a reasonable hope that a shorter interval for a hidden internal reinitialisation may be a feasible pragmatic SW-workaround.

But I still do not know how to intentionally trigger the issue (which does drive me nuts every now and then).

Many proposals that I read here do not really work for me (early iPad pro 11”).

Rather than escalate into flaming we should work out some hypotheses and jointly test them.

The sample size ought to be big enough.

Let me start:

H1: It is related to electrostatic disturbances and air humidity or so.

H2: It is related to how I hold the device, how my fingers currently are (wet, fatty, ...).

H3: It is related to the actual SW-configuration (apps installed, UI settings, ...).

Your turn!

Not you again with that “selected few” effected thingy again. You must know not everyone who has this issue visits these discussion forums and posts their problem. There are lots of them out there suffering this same issue and wondering what’s going on with this expensive paper weight.

So,

Maybe this IS some issue connected to touch and the Apple Pencil and maybe something connected to iOS 12, because my on iPad Pro is still running iOS 10.3.3 and I am not experiencing these non-responsive touch screen issues.

So, FredFoox could possibly be right about his hypothesis, too!

Maybe getting closer to the real cause and effect here, now!

Interesting.

You can trust me on this.

You can bet, just like you and everyone else who has posted here about this touch/touch screen issue, to date, a WHOLE LOT of other users, for sure, would have posted here reporting this same issue, by now. No doubt.

This is simply NOT occuring in these iPad support communities or any other iPad related discussion forums or communities and this issue isn't being discussed anywhere else in the tech sector, either.

And you have no proof to backup your assertions on this, while I have plenty of proof right here in these communities to support my position.

This iPad Pro touch screen issue IS an isolated one only affecting a small subset of iPad Pro users across three model years running iOS 12.

Stop spouting incorrect statements as fact. You can continue to say it’s only affecting a “small minority” all you want, that doesn’t make it true. It is impacting the vast majority of iPad Pro users. You have absolutely no source for your information other than counting these posts. Statistically, even if you do that, you need to factor in the number of users who wouldn’t post on a blog with an issue. Stop misinforming people and presenting your information as though you are affiliated with Apple.

And you can prove it's effecting the vast majority of iPad Pro users, how? You'd be wrong with that as you can't prove that and I'm an example of owning two iPad Pro 11's with ZERO, ZIP, NADDA touch issues. I have many friends with iPad Pro 11 and 12.9 and guess what? Not one of them is having any issues either.

No one is saying some people don't have an issue. I'm sure some do. But to say with zero proof it effects the majority of Pro users is simply not fact and you have absolutely no data to back up such a claim.

All those supposed links you supplied are just links to possible troubleshooting steps to try for this touch screen issue.

And those links mainly acknowledge the issue just with the 2018 iPad Pro models.

No real mention that it affects all iPad Pro models from the past three years!

Many of those troubleshooting steps, in all of those links, look like they are compiled/copied/“lifted”/“glombed” from all of the possible solutions/fixes already posted and tried right here in these official Apple support communities.

Your links are a joke and still do not prove that tens or hundreds of thousands or even millions of iPad Pros have been affected.

Once again, without real proof from anyone else here, I will continue to stand by my own assertions and real proof here.

OMG, what did I do? Just took a short nap ...

Yes, let’s focus.

The endeavor to clarify who is genius and who is a..hole - please elsewhere!

I want to be able to demonstrate the issue.

My issue is affecting an iPad pro 11” from an early batch.

I am perfectly happy with it except when halve of the touchscreen goes berserk.

It happens randomly and does come back. Exactly as shown in the above linked video.

When it’s there it happens intermittently for a few seconds.

You can choose to swipe up or swipe down, but to use the whole thing you have to rotate it all the time.

That’s in landscape mode, in portrait mode you have to choose left or right (in my case).

It may well be a minority program, which is good for Apple, but not good enough for me/us.

I just want to make an Apple representative declare this unacceptable so that I can fully join the Apple paradise.

I am confused by the pencil relationship.

I had one, but sold it, so cannot contribute.

But that could be a random coincidence.

If it were a mechanical cause it ought to occur with other cables too, I’d say.

We should all calm down and try to nail down the conditions under which it happens, just observe carefully the next time it does, because we think it will.

I remain open about the explanation.

I think it could e.g. be a single bad solder joint at the touch screen controller and have nothing to do with the display itself.

And that changes a few micrometers with thermal expansion and here we go (Been there! I do not say this without a reason).

And then manufacturing processes are continuously optimized and the problem goes away and nobody knows why.

It does not only affect the 11” iPad pros, right? That would indicate that the root cause of this is not directly at the display.

Anyway: If we can build a stronger case then either devices can be replaced or a better SW workaround is implemented (evidently there is some recovery routine already, I’d say).

Keep fingers crossed that they’ll do it again!

Apple deleted a post that it deemed not constructive, though that was my intention.

I try again with more charming wording:

Same with me, that’s why we are here.

...

On the other hand: If a customer shows up and wants a product replaced/repaired, that appears perfectly fine, what would you do?? What would you do if this were your own shop?

To a certain extent I can understand it, but that does not improve my iPad experience.

What we are critisizing is that we are talking to deaf ears and that even videos showing the problem are not considered sufficient evidence (I have one too).

Probably someone did look into the matter, maybe even some tentative fixes were provided in SW, but what if even at Apple they cannot reproduce it?

Of course they would have access to all technical documentation and tools that we cannot dream of.

Nevertheless I do not rule out that they decided not to admit what nobody cannot convincingly demonstrate.

(Here was a personal story showing how hard troubleshooting can be.)

With this understanding of how things probably work on the other side, with some sympathy for the plight of the very human engineers there who have lots of other tasks in their issue tracking system, I say:

Let’s work together to nail this down!

Sounds constructive to me, no?

True.

Your theories on this have been a new direction for sure and better thought out and might very well be part of the overall causation, but even if you are successful in finding the probable culprit, how to you intend to get this “eureka” info to the proper cognizant Apple product teams/employee?

Your only options are the Apple iPad feedback pages or a phone call directly to Apple customer support in Cupertino, CA and no guarantee the support personnel will pass this discovered info to those employee/teams responsible.

Kinda a conundrum there.

I think the levels of user annoyance, impact on overall sales, media interest are all considered too low compared to the cost of both an investigation or a general recall of affected ipads especially since it is hard to reproduce reliably meaning people would replace their ipads even when not having the issue. also the recall announcement would have a bigger impact on reputation than the issue itself since it would be very widely reported. If you saw earlier posts some people replaced their ipads 3 times in 1 year. So apple already has ipads with the issue.

This does need to reported more widely by the media, so Apple will just admit this iPad Pro touch screen issue exists and FINALLY will just fix this issue already!

Some users have had this issue since day one introduction of iOS 12.

By the time this gets REAL attention and gets fixed, in will be a full year iOS version cycle.

Apple never admits faults or issues until it becomes WIDELY publicised by the media/tech media!

Grrr, wonderfully ambiguous.

mini has one controller, Air 3 has two.

So it’s not that simple.

Both support only first generation pencil, different from pros. Unclear if relevant.

iPhones have a different chip.

Two controllers have been common for iPads for many years it seems, but iPad 5 had the same chips as iPhone 5.

Now which iPads do actually have this halve-screen issue? Only the pros?

Other iPads may have other touchscreen issues, but what about this specific one?

This is not completely accurate, for quite some time, now.

Moderators here do not always have to have users report posts to be removed, any longer.

Since the switch to brand new custom Apple community forum software, the ASC moderating staff are, for the most part 24/7, now running 2-3 shifts and even on weekends.

So, no one here that can report posts do not have to IF the post/s violate the ASC Term of Use, any longer, if they choose.

The moderating staff constantly monitors all content here, from now on.

All the behind the ASC staffers are all dedictate employees to this side of Apple's technical support section.

This is their job and function.

Just because I am not having this issue with my own iPad Pro doesn't mean I am apathetic or do not care or have any interest or stake in finding a solution.

My only reason for becoming involved with these posting is that because of this touch screen issue and because of a certain percentage of my own iPad Pro getting this issue, I have, reluctantly, chose NOT to upgrade my iPad Pro in over two years!

iOS 11 was utter garbage and probably due to the initial transition to all 64-bit code, hardware and software.

iOS 11 and iOS 8, much earlier, were complete passes for me.

I really wanted to upgrade to iOS 12, but NOT once this iPad Pro touch screen issue became more pervasive and more commonplace across a greater cross-section of iPad Pro year and models.

As soon as Apple or someone else or a bunch of “someone elses comes up with the definitive fix or solution to this issue, my own iPad Pro will continue to be indefinitely “stuck” on iOS 10.3.3.

I am not willing to take the risk, right now.

This may change with an iOS 12.4 update. Then, once again, it may not.

I am hoping for better things and this touch issue solved with iPadOS, which is not too far away, now.