Mouse and keyboard keep disconnecting

I never had the Android app and I had the problem from the first or second day I bought the computer. I still have not downloaded the latest version of Mojave. But the number of times that my mouse disconnects seems to be decreasing.

The solution I used was the Parallels Desktop package to run Window 7 on my Mac. Since Android devices connect seamlessly to Windows 7 it has proven to be a vastly superior experience to the ghastly Android File Transfer App I used to use. With the benefit of hindsight I wish I had taken this approach to transferring the files to my MAC three years ago.

Sorry, my solution didn't work. It worked for me, but I get the impression that this is a complicated issue that can only be properly resolved by Apple. However, they appear to be unconcerned and each Mojave upgrade has failed to address the problem.

And just to be clear, there are some of us who have never installed the Android app and are having this problem on clean OS installs.

If uninstalling the Android app fixes this problem for some people, then they have a slightly different version of the problem than the rest of us are having.

I have also never downloaded the android app, and tried all the troubleshooting methods I could find, but my trackpad and keyboard continue to lost connection to my mac. Sometimes they lose connection so frequently that I basically can't do anything. Even while typing this reply, they've lost connection four times. It seemed like the issue was fixed for a couple of days following the latest update, but the issue has returned...

I've used various types of batteries, doesn't matter. I did see that Apple was indeed playing with the Bluetooth on the Mac, something about two audio devices output at once, and if you combine this with their new push into gaming you have the recipe for a cluster of software driver changes that easily explains all our problems. It's useless to complain to Apple, they don't listen.

Anyone dumb enough to get into an autonomous Apple vehicle when they can't get a mouse to work deserves their fate.

Hi, I have a late 2012 iMac, and am having this problem with the trackpad and keyboard I bought with my mac. Are you and CharlieBrown63 saying that I need to buy a new keyboard and trackpad that will support "smart bluetooth"? I see "Yes" next to Bluetooth Low Energy" on the system report?

Well, I have a year old mac running Mojave 10.14.5. I have had occurences of drop out on the mouse and keyboard almost from the beginning. In the last couple of weeks it has been happening so often that I have had to connect a wired mouse. Have read through this thread and it seems that Apple has a software issue and I wish that they would admit it and fix it with an update!

so, this means that indeed Mojave is not downwards compatible to ‚older‘ hardware, meaning 2-3 years....?

has anybody had contact with apple about this? Is it possible to fix mojave so it will not use the low power bluetooth?

IMHO apple made the problem, apple have to fix it....

It's even worse than "not compatible", since there's no way to know if that Apple mouse at Best Buy has been sitting on the store shelves for longer than the 2-3 years to make it unusable. That's why I went with Logitech, since the maximum age of the mouse was set by the model's introduction date.

For clarity, the mouse and keyboard came with the new mac last year-they are not the battery powered, but the type that charge via USB. I HATED the fact that I could not use my old keyboard, as I like the way the rounded hump for the batteries allows you to push it gently over the base of the mac, where the new version actually needs to be placed over the base.

Seems like Apple is having "old stock" problems too, since the keyboard/mouse aren't made at the same time. Procurement and order processing very rarely get to talk to engineering, but perhaps a memo would be nice. Yeah, someone at Apple engineering is in CYA mode, or maybe they just didn't think it would cause a problem (Testing? Who needs testing?)

To Apples's shame there is no direct way to transfer files. But as Android users usually have a Google account, photos are backed up to Google's photo cloud (https://photos.google.com). You can up-/download those files to your Mac via a browser. There are options regarding the size - original or compressed.

I have not found a suitable app to do the same directly with iCloud.

I am SO TIRED of people referencing that worthless support article. Nothing in that addresses what is obviously a deeper problem. Since so many people are asking this question, there must be a bug or something that needs to be reset to solve this.