Cracked screen of my new iPhone 4

It was on one of these threads but might have been somebody that doesn't know what they're talking about.

He says a Genius said it can be replaced on the fly if they have the glass.

http://discussions.apple.com/thread.jspa?messageID=12222311&#12222311

It's true.....Apple now offers back glass replacement for $29

I dropped mine on the sidewalk and shattered the back glass and I had the bumper case on it. Apple will do a replacement glass for $29 but with me they had to order the part. It took about three days to come in. During that time someone stole my husbands Iphone 4 which I purchased that week. I was telling one of the Apple employees what happen and they did not charge me the $29. I thought that was really nice of them because I was already out of $400 for that phone. I did not have insurance on it. I do have insurance on my phone now. I purchased it from Safeware that covers lost, stolen, and damaged phones. During my research for insurance this was the only insurance that covered lost or stolen phones. The cost is $99 a year if you get the insurance 30 days after purchase. I purchased my phone in July so I ended up paying $108 but I feel so much better now about my phone. I also purchased the Otter case.

Just left apple garden state plaza Nj cracked the screen last night with the bumper on on the ground and got a nice rep explained the situation and he replaced it for free

yep i have had the free belkin case, that apple gave to me for the "signal issues" on my new iphone 4 since day one. The phone fell out of my car by being swept from the floor of the car which is about 6" from the ground of a smooth garage floor. I picked up my phone and there was a tiny pit in the screen, I was upset but it was bound to happen, not a huge deal right? Wrong! about 20 minutes later i wake my phone and start texting, as soon as my finger so ever gently touched that screen, it cracked all the way across! I will be going to an apple store and telling them what i think about this "super industrial strengthened glass." I understand that glass this strong has virtually no bending capability, but honestly i drop the phone 6" from the ground, with basically un-noticable damage, so i guess, if you think you got lucky when you dropped your beautiful new iPhone, think again...

The same thing happened to me 2 days ago, I scheduled an appointment with an Apple technician yesterday. The technician saw my phone and said he'll be back in a couple of minutes, he came back in 5 and said that because I'd never had such issues with my phone they were going to me a free replacement even though user damage isn't covered under the standard 1 year warranty. I am truly grateful to Apple 🙂

I also had similar problem when my front screen on iPhone 4 was cracked while it was left in my trouser pocket. Only reason I thought it may have happened was by putting some pressure on phone when I leaned on my car ro clean some snow.
Although, Apple store did not believe my facts and insisted that I must have dropped it, I have just come across these news articles vindicating my strong belief that the iPhone 4 material on the screen is very fregile and can be easily damaged by everyday use even by smallest of misfortune.

http://www.smh.com.au/digital-life/iphone/latest-iphones-set-a-cracking-pace-for -warranty-claims-20101227-198js.html

http://smarthouse.com.au/Phones/Mobile/T8Q2D7J4

As recommanded in one of these articles, Apple should consider replacing the front screen with the material used by Motorola devices which is scratch-proof and shatter-proof.

Until then, I will be under constant fear of damaging my screen.

FWIW Apple has been great & very sympathetic w/ several iPhone4 woes.
Go to the Genius bar.
First one replaced b/c of etching on the metal sides that occurred from the
1st generation bumper.
Second one, they replaced out of sympathy... I simply asked what my options
were; explained I had it for several weeks & had not yet put a new bumper on.
& that it got a hairline crack when it slid out of my pocket while I was stepping
out of my car. The G-guys reply was, "We don't normally do this but, it appears
to be a hairline crack & does not look to be abuse. We can make an exchange
this one time...". Then he asked if the phone was backed up, etc.
TBH I was so pleased I bought the new bumper & a 1TB G-Drive...

Just my lucky experience. Bol2u

If the damage is accidental or self inflicted - Apple will not warranty the repair. (I personally don't blame them on this one.) I just got my screen repaired at RepairZoom. Really liked this service - very professional easy. http://www.repairzoom.com Good luck!!

I just went to the Apple store yesterday and had a wonderful experience.

I have an iPhone 4 that the screen cracked just by putting it on a ceramic tile countertop, face down. I walked away after putting it down, then came back a few minutes later and saw the screen had cracked. I then purchased a OtterBox Defender case in an attempt to hold the glass in place. After a week, the glass felt like it was beginning to push up against the protective screen on the OtterBox case.

I went to the Apple store and explained my situation and they replaced the damaged iPhone 4 with a new one, no questions asked. What else can you ask for from a company? ?

That IS pretty cool, but let me tell you, glass does not crack by just putting it on ceramic tile. :-|