Newsroom Update

Tap to Pay on iPhone is now available in Canada. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

Regarding my iPhone.

My Touch ID on my iPhone has randomly stopped working. I followed posts on the internet on how to fix this error including updating my phone and resetting it multiple times and nothing at all is working.

iPhone 6s Plus

Posted on Dec 14, 2018 8:37 AM

Best reply

KiltedTim

Level 10

196,558 points

Posted on Dec 14, 2018 8:41 AM

Make an appointment at the genius bar and get it fixed.

View in context

Similar questions

I am writing to bring to your attention an issue I am facing with my iPhone 5 SE. I am encountering an error related to the Touch ID setup. When trying to complete the setup, I receive the message "Unable to complete Touch ID setup." Dear Manager/Team, I am writing to bring to your attention an issue I am facing with my iPhone 5 SE. I am encountering an error related to the Touch ID setup. When trying to complete the setup, I receive the message "Unable to complete Touch ID setup." As you may be aware, Touch ID is an essential feature that allows convenient and secure access to the device. Therefore, it is crucial to resolve this issue as soon as possible. I have attempted a few troubleshooting steps such as restarting my iPhone, updating the software to the latest version, and even resetting my device to its factory settings. Unfortunately, none of these steps have resolved the error. I am requesting your assistance in providing a solution for this problem. I understand that the cause of the issue may be technical and require specialized knowledge. Therefore, if necessary, please involve the appropriate technical support team to thoroughly investigate and rectify the problem. I am looking forward to your prompt response and a resolution for this error. My iPhone's Touch ID functionality has been invaluable in saving time and enhancing security, and I am eager to have it working again. Thank you for your attention to this matter, and I appreciate your effort in assisting me with resolving this issue. Sincerely, Er.A.U.ASHOKSARAVANAN
209 5
Touch ID problem My iPhone's Touch ID has crashed and crashes and gives me this message when I turn it on: Unable to complete Touch ID setup. Please go back and rty again.
123 4
My IPhone gave me an error message about Touch ID My IPhone randomly gave me a message telling me that Touch ID was not compatible with my device (IPhone 6+) when in the previous hour it was fully functional I have checked Apple Communities and around 10,000 other people have had this complaint and I have not had my IPhone fixed in over a year so I am pretty sure it is not because of a replaced battery or a screen (Although my repair a year ago was for my screen became unresponsive due to bendgate) What Should I Do?
197 1

1 reply