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ONE drop of water and sound issue

Hello,


Yesterday, a SINGLE drop of water fell onto the shift key of my MacBook Air and now the sound on my laptop is almost inaudible. Could they be connected? No other issues have happened yet.


Should I take into an Apple Store for Apple Care? Please advise, friends!


-J

MacBook Air (2018 or later)

Posted on Jan 18, 2019 11:05 AM

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2 replies

Jan 20, 2019 11:49 AM in response to Simply_Jewell

Hello and welcome to Apple Support Communities, Simply_Jewell.


If I understand your post correctly, since having contact with a small amount of liquid the sound on your MacBook Air is very low. I’d like to help.


First, try these resets:


How to reset the System Management Controller (SMC) on your Mac


Reset NVRAM or PRAM on your Mac


If the sound issue continues after those resets, let's do some testing to narrow down the issue.


Safe mode will tell us if the issue is related to a startup item or plugins, and sometimes corrects the issue. This article will tell you how: Use safe mode to isolate issues with your Mac


If everything is working correctly in safe mode, but is not working when you get back to your user account, please check the section titled "If an issue doesn't happen in safe mode" for the next troubleshooting steps.


If the issue continues while in safe mode, a test user will let us know if the issue is isolated to your account, or system wide: How to test an issue in another user account on your Mac. If the issue happens in the test user also, then please check the section titled "If an issue happens in more than one user account."


Let us know if that resolves this issue for you. 


Thanks for using the Apple Support Communities. Take care.

ONE drop of water and sound issue

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