Security Update 2019-001 for High Sierra - Mac can't shut down

I'm using a 2017 macbook with high sierra 10.13.6, and I have downloaded Security Update 2019-001 10.13.6 (and Safari 12.0.3). When I do either of the following:

  • Restart to update
  • Shutdown the computer

The system goes to a black screen (with the mouse, which will move), and just sits there. I left the system in this state for several hours, and there was no improvement. The only way to resolve it is to hold down the power button to force a shut down. When I log back in, the update still has not installed. Is anyone else having this problem? Is there a way to resolve it?

Macbook (2016 or later)

Posted on Jan 23, 2019 4:16 AM

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Posted on Jan 31, 2019 12:44 PM

I just got off the phone with Apple Support and they solved the problem, together with their engineering support team. Here was the solution (quoting directly from the engineering support response):


It appears that the LaunchServices database has a mapping issue. To resolve this issue, please open Terminal and run the following:


sudo find /var/folders -name "*.csstore" -delete; sudo reboot

62 replies

Jan 24, 2019 2:34 AM in response to BDAqua

These Updaters are a P.I.T.A.! There seems to be no quality control at Apple anymore.


My "update" ended in a log file which should tell me what went wrong. Iwas able to start up (when holding down the option key) with the "current" installation, but at every re-start the system wanted to install the update again - and couldn’t do it.


Shame on Apple...!

Jan 25, 2019 3:40 PM in response to christianfrommellingen

I too had this issue. Still have the folder left over. Got a log file at startup and was unable to boot to the startup drive. I rebooted to another drive with os clone on it and then ran disk first aid on the drive and it did boot up. Seems that the security update did NOT install and left the folder there. I am holding on updating until more people reply on this issue. My mac is a mid 2010 Mac Pro running Hight Sierra. I am kinda sick of these security updates breaking my macs. Last one was a couple months ago with a security update that prevented safari and MS office from launching. Apple pulled that update a day or two later and then re-issued it and it fixed the issue. Hope they do same. Apple please let us know! Anyone else have this issue with an older mac. Anyone else had luck with 'christianfrommellingen' repair? I am afraid to run it else it could put me back in same boat (not terrible) or worse! worse is why i wait :)

Jan 26, 2019 12:29 AM in response to ArcaMedia

For my case, I am running macOS High Sierra 10.13.6 on a MacBook Pro 17-inch (early 2011). I also have a AirPort/Bluetooth board transplanted from a MacBook Pro 2012 model with modified system driver to support Continuity, so SIP is disabled (or rather only kext checking is disabled) on my system. I also had a failed update to Security Update 2019-001 leaving a "macOS Installer Data" folder, and my Mac automatically booting into the Update installer boot disk.


I restart my Mac holding the Option key to boot into my regular "Macintosh HD", visit "System Preferences" > "Startup Disk" to choose "Macintosh HD | macOS 10.13.6" and click Restart... button.


After it restarts automatically into my regular "Macintosh HD", I restart my Mac again holding the Command-R key to boot into the Recovery Mode; if I did not do the "Startup Disk" process above, I cannot seem to go into Recovery Mode properly. In Recovery Mode, I use "Disk Utility" to check and make sure my folders and files are intact, then use Terminal to disable SIP via the command "csrutil disable".


With another restart, I can now remove completely the "macOS Installer Data" folder from the root directory.


Download the "Security Update 2019-001 High Sierra" from Apple Support web site, and then run the update. After a while my Mac will restart, the Apple logo and progress bar will appear, and a short while later, the screen will go dark. Leave your Mac as it is for a couple of hours--I left mine overnight--as it is actually doing the update in the background. On newer system, the Apple logo and progress bar will actually remain on screen and countdown towards the end of the update installation--because of this behaviour and on a hunch, I left my Mac overnight to see if the update completes, and it did.

Jan 27, 2019 12:40 PM in response to Gideon Simpson

I had the same problem with a mid-11 MacBook Pro.


My solution was initial to boot up in the Safe-Mode. This allowed me to at least have access to the system.

I deleted the content in the MacOS Installer program (what I could) as in the previous posts on this topic.

I then downloaded the Security Update 2019-00 from the Apple Website and started the installation from my hard drive. After a few reboots during the install program (Dark Screens, Beep etc) I was at least able to get the installation process going again with the Apple Logo and progress screen. The progress bar stated approx 30ish minutes to complete and after a few more dark screen reboots my system came back fine.


Hope this helps!!!

Feb 8, 2019 1:06 PM in response to Gideon Simpson

Hello,

I am using the Macbook Pro 2017 also the 15 inch and after the security Update 2019-001 on 10.13.6 my macbook reboots and wont start anymore it just stuck at the apple logo at 100%. I had to manually install from usb again the high sierra over the old one without the security update to make it work again without losing any data or application.

Feb 10, 2019 9:30 AM in response to Gideon Simpson

had the same issue and i think it has something to do with the ATSUTIL and cache.

what worked for me was:

installing the update and rebooting through terminal with the following commands:


softwareupdate -ai

shutdown -r now


after which i encountered not being able to shut down.

then i typed the following commands in terminal and that seems to fix it.

bear in mind that these commands do reset some of your user settings like app folders in launchpad.

and remember a few restarts may be necessary. my mac needed 3 restarts and after that it worked fine


rm -rf ~/Library/Caches/*

rm -rf ~/Library/Saved\ Application\ State/*

sudo rm -rf /Library/Caches/*

sudo rm -rf /System/Library/Caches/*

atsutil databases -removeUser

atsutil databases -removeUser

sudo atsutil -remove

sudo atsugi server -shutdown

sudo atsutil server -ping      #has to be: ATSServer is running

sudo rm -rf /var/folders/*

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Security Update 2019-001 for High Sierra - Mac can't shut down

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