Security Update 2019-001 for High Sierra - Mac can't shut down

I'm using a 2017 macbook with high sierra 10.13.6, and I have downloaded Security Update 2019-001 10.13.6 (and Safari 12.0.3). When I do either of the following:

  • Restart to update
  • Shutdown the computer

The system goes to a black screen (with the mouse, which will move), and just sits there. I left the system in this state for several hours, and there was no improvement. The only way to resolve it is to hold down the power button to force a shut down. When I log back in, the update still has not installed. Is anyone else having this problem? Is there a way to resolve it?

Macbook (2016 or later)

Posted on Jan 23, 2019 4:16 AM

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Posted on Jan 31, 2019 12:44 PM

I just got off the phone with Apple Support and they solved the problem, together with their engineering support team. Here was the solution (quoting directly from the engineering support response):


It appears that the LaunchServices database has a mapping issue. To resolve this issue, please open Terminal and run the following:


sudo find /var/folders -name "*.csstore" -delete; sudo reboot

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Security Update 2019-001 for High Sierra - Mac can't shut down

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