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kanykei Author

Level 1

4 points

Hello I have problem with the updating apps from App Store . Every time when I am trying update some apps its asking me previous phone owners password. I don't know why. But when I am downloading the new app it allows me with my Apple ID

I don't know how to solve this problem

Posted on Jan 29, 2019 9:42 AM

Best reply

gail from maine

Level 9

52,575 points

Posted on Jan 29, 2019 9:43 AM

You will have to delete any app that asks for the previous owner's password, and then re-purchase it (or re-install it if it was free) under your own Apple ID.

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Hello I have problem with the updating apps from App Store . Every time when I am trying update some apps its asking me previous phone owners password. I don't know why. But when I am downloading the new app it allows me with my Apple ID

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