Activation lock with proof of purchase

Hi,


I am second owner of the iPhone 6 device. It is activation locked from the previous owner (not in lost mode). I have contacted customer service, provided them with high quality picture of the proof of purchase. Security team has declined it stating that they need more documentation. I have checked it with the reseller and they have issued me the same invoice/proof of purchase and placed a stamp on it, stating that this is the only document they provide when they are selling the new device.


How and where can I file a complaint against this decision?


Looks like even having an invoice is not enough to remove this.


I am coming from EU country and the proof of purchase is from the same country.


Please advise me, thanks!

Posted on Feb 5, 2019 8:20 AM

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Question marked as Top-ranking reply

Posted on Feb 5, 2019 8:27 AM

Apple will only unlock an Activation Locked device for the original owner, not for any subsequent owner even though they have a purchase document, so I'm sorry to say that in the situation you describe there is no way you are ever going to use the phone. Take it back to the reseller and demand a refund: they have sold you a useless device if they can't contact the original owner to get him to unlock it.

18 replies

Feb 5, 2019 8:45 AM in response to Capo23

The manufacturer of any item has no responsibility to a subsequent purchaser once it is sold on. Suppose, for example, you bought a second-hand Rolex watch, only to find out when you got it home that it was internally damaged in some way. Your complaint would be with the shop who sold it to you, not with Rolex. The Activation Lock is designed as an anti-theft device, to make a stolen phone unusable and therefore worthless: it has been successful in reducing thefts but there are still cases where a thief has sold on a locked phone to some unsuspecting purchaser.


In your case the original owner should have removed the lock, and the shop you bought it from should have made sure that he had. And they have to take responsibility for its not working, so your complaint is with them.


Apple are not going to go unlocking phones other than the original owner, or provide a bypass method: if there were a way of bypassing the lock there would be no point in having it in the first place.

On the other hand, you are not supposed to resell your device once you have it?

Of course you can sell on your phone or any other device: but if you have damaged it (and locking it it is much the same as damaging the internals in some way) then you would be committing a fraud if you don't make it clear.

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Activation lock with proof of purchase

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