Activation lock with proof of purchase
Hi,
I am second owner of the iPhone 6 device. It is activation locked from the previous owner (not in lost mode). I have contacted customer service, provided them with high quality picture of the proof of purchase. Security team has declined it stating that they need more documentation. I have checked it with the reseller and they have issued me the same invoice/proof of purchase and placed a stamp on it, stating that this is the only document they provide when they are selling the new device.
How and where can I file a complaint against this decision?
Looks like even having an invoice is not enough to remove this.
I am coming from EU country and the proof of purchase is from the same country.
Please advise me, thanks!