Level 1

77 points

com.apple.commerce.client error 500

My MacBook Pro 13" has just come back from the SSD repair program (https://www.apple.com/support/13-inch-macbook-pro-solid-state-drive-service-program/) with the latest version of Mojave.

Now, AppStore doesn't let me to sign in or download anything, I'm receiving the message of "com.apple.commerce.client error 500".

I have tried to restore the system (re-installing the latest version), using a test user and to connect on different Wi-Fi's. Also contacted to Apple Customer Service numerous times.

Have anyone been able to fix this problem yet?

MacBook Pro 13", 10.14

Posted on Feb 5, 2019 11:33 PM

Top-ranking reply

MauricioXFrancoM

Level 1

26 points

Posted on Feb 26, 2019 10:39 AM

Ho avuto lo stesso problema e ho provato diverse volte solo a disconnetterti e in arrivo dalle preferenze di iCloud, non ha funzionato. Dopo pochi tentativi ho cancellato i seguenti file e finalmente potuto avviare AppStore e scaricare app, questi file sono in Librerie.

com.apple.appstore.commerce.plist

com.apple.appstore.plist

com.apple.appstored.plist

com.apple.commerce.configurator.plist

com.apple.commerce.knownclients.plist

com.apple.commerce.plist

Spero che questo possa funzionare per te.

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116 replies

Jun 16, 2019 6:28 PM in response to Senalama

this is my first apple product due to the fact that apple is so confusing but my best friends all have them so I decided to give it a try and ask my parent for a Mac and it was convent because my birthday was June 2 and I received it yesterday.and turns out I was right apple is hard to deal with but their are major benefits but honestly I don't get the difference between Samsung and apple before this device all my devices were Samsung sure it was also advanced but it was much easier to understand

Sep 23, 2019 5:02 AM in response to Senalama

I can't buy anything on App Store, but I have right password. I know I wrote it right, because I get in here and when I write it on App Store then they doesn't say its incorrect but there is just an error

Feb 8, 2019 8:41 AM in response to Community User

thanx its working

adeel193

Level 1

4 points

Feb 13, 2019 2:07 PM in response to Community User

@vadim211 that worked for me....Thanks!

jamauai

Level 1

15 points

Feb 13, 2019 2:22 PM in response to Community User

Worked for me, thanks.

Feb 13, 2019 2:38 PM in response to jamauai

Updating the payment worked for you?

Feb 13, 2019 2:47 PM in response to jamauai

Okay. Thank you

bao212

Level 1

4 points

Feb 16, 2019 10:42 PM in response to Senalama

Hi Apple ! Can I have questions about this problem ? How I can fix this problem?

Dxrn_24

Level 1

4 points

Feb 17, 2019 4:31 AM in response to Senalama

why I can't install program on my macbook ?

Feb 18, 2019 1:20 PM in response to Senalama

my App Store is error 500

Feb 19, 2019 7:51 PM in response to Community User

Thanks. My problem was solved too.

Feb 20, 2019 7:20 AM in response to Senalama

I don't can log in the App Storewhyyyyy

klaus224

Level 1

4 points

Feb 22, 2019 4:22 AM in response to Community User

Great! Thank You!

tasha290

Level 1

4 points

Feb 23, 2019 6:00 AM in response to Community User

my issue is resolved after 5th attempt

Feb 25, 2019 8:02 AM in response to Community User

This worked for me. Thank you!

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com.apple.commerce.client error 500