iPhone detects USB but doesn't charge.

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Level 1

9 points

iPhone detects USB but doesn't charge.

Alright keeping it short, I have an iPhone 6 one day it just stopped charging properly and my computer stopped recognizing it, beside that when I plug it in, it doesn't show any indication of it charging but it is charging very very slowly we are talking like 1% every hour. but when I shut the phone off (& force restart it) and plug the charger in, it doesn't work. When the phone completely dies (0% no juice left in it) and I plug it in and charge, it works green lights and everything and its normal, but when I unlock the phone it stops charging. thats how I knew my port wasn't fried I don't know whats going on can't see an apple retailer at the moment any ideas?

iPhone 6, 12

Posted on Feb 10, 2019 8:22 PM

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Answer 1

Top-ranking reply

Dogcow-Moof

Level 8

36,539 points

Feb 10, 2019 9:39 PM in response to Malek02

Having it analyzed is your only real course of action at this point.

Genius Bar Reservation and Apple Support Options - Apple

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Answer 2

Malek02 Author

Level 1

9 points

Feb 11, 2019 3:44 PM in response to Dogcow-Moof

I said in the post that I can't go and see anyone at the moment, I am just looking for home solutions or something this can't be a only me case, this must have happened to someone else. Its so weird

I can't even do anything with iTunes because when i plug it in the computer it just says Unknown USB device descriptor request failed.

reread the post for more information Im certain I have put every necessary piece of information for so people can help.

if you have questions or if anyone does please ask them I'll respond

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Answer 3

Lyssa

Level 8

41,381 points

Feb 11, 2019 4:23 PM in response to Malek02

Have you tried another lightning cable?

Have you plugged it in to a USB block and to the wall?

In Settings>Battery>Battery Health, what do you see for Maximum Capacity?

Has the phone ever gotten wet?

~Lyssa

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Answer 4

Feb 11, 2019 4:40 PM in response to Malek02

Did the issue start after an update? Are you using a third party lightning to USB cable?

I had something similar happen with 3rd party cables after I updated my phone. I bought a few cheap cables and they were working just fine. Then I updated my phone and it seems that the phone software rejected the cable. Apple told me that the cable wasn’t following their security standards but it was working just fine before I updated. All third party cables I bought stopped working symultaniously.

Perhaps an Apple branded cable will charge your phone properly.

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Answer 5

Malek02 Author

Level 1

9 points

Feb 11, 2019 5:34 PM in response to Lyssa

1- Yes I have tried another lightning cable, same issues, same system. I bought a new one hoping it would work its compatible with that MFI or whatever apple wants in order for your phone to charge.

2- Yep already tried that.

3- Maximum Capcaity is 85%

4- Nope it has never gotten wet ever.

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Answer 6

Malek02 Author

Level 1

9 points

Feb 11, 2019 5:37 PM in response to FreioMusic

It was working before not properly though, I have no idea if it started happening before the update or not because I was already on IOS 12 and it was fine, I had an apple branded charger that came with my phone but it got destroyed for some reason the wires started showing and the plastic just peeled off.

Yes I am using a third party charger right now with apples security standards that MFI or whatever.

I could film what happened and send the video to you guys its super weird.

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Answer 7

Feb 11, 2019 5:48 PM in response to Malek02

Get a bright light and possibly a magnifying glass and inspect the lightning port on the bottom of the phone. Clean it out with a non-metal tool such as a toothpick. Do not use compressed air, as that can drive any dirt further into the phone.

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