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Level 1

8 points

IPhone Problem

I have an iPhone X that I purchased within the last year. Having trouble on multiple fronts.

When I am on the phone and it’s up against my face it will randomly put the call on hold
I am having trouble with the lightning charging port. Regardless of the cord I use it is intermittently charging. I can move the cord around and it will start charging but it might stop without moving the phone and if the phone moves it will start/stop charging. I have MANY (more than 5 in various places) cords and the behavior is pretty consistent regardless of what cord is used. I believe that there is a hardware problem in that port. I have tried blowing into the port to make sure there isn’t foreign material inside.

iPhone X, 12

Posted on Feb 13, 2019 5:31 AM

Top-ranking reply

Level 10

203,362 points

Posted on Feb 13, 2019 5:36 AM

If you're using a case or screen protector, try removing it. The proximity sensor should detect when you do that and blank the screen. Some cases and screen protectors can interfere with that.
2. Start by cleaning out the lightning port very gently with a non conductive tool (like a wooden toothpick). Lint and grit can collect in it and interfere with the ability of the cable to seat correctly. If that doesn't do the trick, make an appointment at the genius bar.

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