iPad bent and screen popped out on its own

My iPad was left outside for no longer than 15 mins in around 14 degree temperatures. However the sun was on it. I came back to find it bent (a very short, sharp bend) and the screen had popped out both sides centrally, so that you can see right through to the other side underneath the screen. The iPad still works fine but obviously I need this fixed. I've seen many forums suggesting an out of warranty fix, but this is not my fault so surely I am covered under the UK Consumer Laws, so Apple have to repair this free of charge? I have taken it into the Apple store and booked an appointment but they did not seem convinced when I stated that it happened on its own. My first thought was that the battery expanded causing the screen to pop out and the iPad to bend so sharply. Has anyone had this issue and does anyone have any pointers for me in this situation? Thanks.

iPad Air 2, 12

Posted on Feb 19, 2019 8:24 AM

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28 replies

Mar 5, 2019 4:00 AM in response to JamesWheeler04

Hi everyone again! As expected Apple was no help - has anyone got any suggestions on how I can fix the iPad? Or maybe just make it slightly better? A clamp maybe? Take another look at the pictures below and post your ideas - I’m sure you are better at these situations than I am. Thanks.

Mar 5, 2019 5:45 AM in response to LotusPilot

Hi. When I took it into Apple the woman at the ‘Genius Bar’ examined it and told me that the battery had not expanded and that it was not a safety concern (which was baffling to here because how else has the iPad bent). So, assuming that internally the iPad is fine, can the frame be bent back into shape? I’ve heard many people suggest that it is impossible as you would need to melt the alimunum, but it bent without this so surely it can go back into its original format?

Mar 5, 2019 7:48 AM in response to BORg529

She blamed the damage on me, saying that nothing internal can produce the bend. She stated that the damage was on me, and not on Apple. Quite funny when she offered to repair it for 250 pounds, even though I bought the iPad brand new for 220 pounds over 4 years ago!

Mar 5, 2019 7:51 AM in response to LotusPilot

I will stick it on eBay and get what I can for it. I am probably going to buy the new iPad Pro 12.9 inch, but that also bends apparently - I can’t imagine spending all that money only to be told it was ‘my fault’ again.

BORg529

Level 4

3,070 points

Mar 5, 2019 9:00 AM in response to JamesWheeler04

She really don’t know what she is talking about, no real Apple Store repairs damaged iPads, they send it to California, someplace. Also, do not take this the wrong way, but if somebody physically bend iPad the screen itseft will be damaged.

ShagCA

Level 5

6,425 points

Feb 19, 2019 9:00 AM in response to JamesWheeler04

I have a hard time believing that story too, sorry. Battery can expand if it gets too hot. 14 degree (C or worse F) most likely prevents overheat.

ShagCA

Level 5

6,425 points

Feb 19, 2019 9:43 AM in response to LotusPilot

I can read. I know that.

Feb 20, 2019 10:10 AM in response to lobsterghost1

Yes, you are right. My fate is with Apple. Thanks.

MichelPM

Level 10

82,749 points

Mar 5, 2019 12:04 PM in response to LotusPilot

The OP has a standard iPad.

Not the new 2018 iPad Pro.

See the images on previous page, again.

MichelPM

Level 10

82,749 points

Feb 20, 2019 4:50 AM in response to JamesWheeler04

It will still work, but this is a potential ticking time bomb/serious fire risk/hazard, now!

DO NOT USE THIS IPAD ANY LONGER!!!

This looks like the Lithium-ion battery pack has, in fact, expanded!

The battery has been compromised at this point and is faulty!

Bring this into your “local” Apple Store ASAP, if not sooner!

DO NOT USE THIS iPAD and don't screw around with this!

The battery being expanded is a danger now as there is a very real and potential risk of the battery catching fire due to potential break down of the battery, causing thermal runaway and fire!

STOP using this iPad!

Get this compromised iPad to Apple!

Feb 19, 2019 8:47 AM in response to MichelPM

The poster says UK so I presume °C

Feb 20, 2019 4:37 AM in response to MichelPM

Thanks Micheal. My first thought was this, however, the iPad still works perfectly; would this be the case if the battery expanded?

Feb 20, 2019 9:57 AM in response to JamesWheeler04

We can all guess what the outcome may be, but only Apple can make the decision whether to replace or charge for an out of warranty replacement. Wishing you a good outcome though.

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iPad bent and screen popped out on its own