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when trying to download an app from App Store, I am getting this message after signing in to my Apple ID. "The operation couldn’t be completed. (com.apple.commerce.client error 500.)" and unable to download
MacBook Pro 13", macOS 10.14
Do a backup, preferably 2 backups on 2 separate drives.
Quit the application.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.appstore.plist and com.apple.appstore.commerce.plist. Move the .plists to your desktop.
Restart the computer, open the application, and test. If it works okay, delete the plists from the desktop.
If the application is the same, return the .plists to where you got it from, overwriting the newer one.
Thanks to leonie for some information contained in this.
Do a backup, preferably 2 backups on 2 separate drives.
Quit the application.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.appstore.plist and com.apple.appstore.commerce.plist. Move the .plists to your desktop.
Restart the computer, open the application, and test. If it works okay, delete the plists from the desktop.
If the application is the same, return the .plists to where you got it from, overwriting the newer one.
Thanks to leonie for some information contained in this.
Thank you so much Eric. I contacted Apple Support and they gave me the same answer, which helped me resolve my issue.
Thanks again and have a good day
You are welcome. I hope you have a good day too.
this is too complicated for me :(
What part are you having problems with?
The operation couldn’t be completed. (com.apple.commerce.client error 500.)
