You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: willpursell
willpursell Author
User level: Level 1
24 points

Mac App Store Fails to Download Apps

Hello everyone, hopefully someone can help me out.


I just purchased the 2018 MacBook Pro 15'' and I am trying to download some of the apps I am used to using from the App Store. When I click "Get," I get the green "install" button. Once I click "install," a spinning ring appears as usual, but it spins for quite a while. Then, the faded "purchased" button appears. However, no app was ever installed or purchased and when I click the purchased tab in the App Store, nothing appears.


Any thoughts on how to solve this issue?

MacBook Pro 15”, macOS 10.14

Posted on Mar 20, 2019 12:46 PM

Reply
Question marked as Top-ranking reply
User profile for user: willpursell
willpursell Author
User level: Level 1
24 points

Posted on Mar 21, 2019 8:08 PM

Hello everyone,


I have received a fix from apple support.


This terminal command seems to do the trick!


Launchpad > Other > Terminal


defaults write com.apple.appstore.commerce Storefront -string "$(defaults read com.apple.appstore.commerce Storefront | sed s/,8/,13/)"


Hit "return"


Quit the App Store and restart your computer and the problem should be solved!


Hopefully this is useful!

View in context

Similar questions

4 replies
Question marked as Top-ranking reply
User profile for user: willpursell
willpursell Author
User level: Level 1
24 points

Mar 21, 2019 8:08 PM in response to sterling r

Hello everyone,


I have received a fix from apple support.


This terminal command seems to do the trick!


Launchpad > Other > Terminal


defaults write com.apple.appstore.commerce Storefront -string "$(defaults read com.apple.appstore.commerce Storefront | sed s/,8/,13/)"


Hit "return"


Quit the App Store and restart your computer and the problem should be solved!


Hopefully this is useful!

Reply
User profile for user: sterling r
sterling r
User level: Community Specialist

Mar 21, 2019 8:03 PM in response to willpursell

Hi Will,


I understand it's important to be able to install content from the App Store and I want to help.


If you open Launchpad, do you see any of the apps you've been trying to install?

Here's how to use Launchpad:

Use Launchpad on your Mac - Apple Support


If these apps don't show there, do they show under past purchases?

Redownload apps, music, movies, TV shows, and books from the App Store, iTunes Store, and Apple Books - Apple Support


You also want to make sure you have plenty of available storage space and check for any updates to macOS.

You can find that in the Apple menu () > About This Mac.


Try restarting your Mac and making sure you have a good network connection. Make sure you can reach the web in other apps, like Safari.


Let me know if that helps.


Thanks for using the Apple Support Communities.

Reply

Mac App Store Fails to Download Apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up