Purchased Movies List Suddenly Out of Alphabetical Order on Apple TV 3
We have had an Apple TV 3 since they were released (2012). Aside from a lack of options (custom movie categories, a recently played list, series movies not showing up under "Related", etc.) we've found it a very useful way to watch content. However, last week (~3/18/2019) our purchased movies list seems to have resorted itself from alphabetical to what appears to be by purchase date. It does not matter what category we go to, all categories and the "All" list are sorted by purchase date anymore—suddenly and without warning or reason.
We have 360 movies and finding what we want is now a challenge where it previously was not. We cannot find any setting that allows us to sort the purchased movie list alphabetically again or otherwise. Since the purchased movie list is the only list from which we can access our movie library we are not sure what to do.
We have tried each of the following several times in various orders over the last week to no avail:
- Restart Apple TV
- Reset settings on Apple TV
- Reset Apple TV to factory defaults (restore defaults, download and install latest OS, setup as new device)
- Sign in and out and in again from iTunes account on Apple TV waiting various lengths of time between signing out and in again (up to 1 minute)
- Alternate between signing in and out on iCloud and iTunes accounts on Apple TV
- Unplug Apple TV for various lengths of time up to 1 day
- Purchase another movie to see if the sort order would update
- Holding down each button the remote while on every movie or setting screen to see if sorting is a hidden option (it's not)
We have also tried signing out and back into iCloud and iTunes on all of our devices thinking one of them was pushing a bad setting. I noticed in iTunes on our MacBook that the purchased movies list defaults to ordering by date purchased. In iTunes I can change it to be alphabetical but the setting does not hold and restarting iTunes shows purchased movies sorted by purchased date again. Regardless, the setting does nothing for our Apple TV.
We have the latest operating systems on all of our Apple devices as of this writing and made no updates when the change occurred (actually occurred while using the Apple TV):
- Apple TV 3 v8.4.2
- macOS v10.14.3
- iOS v12.1.4
- Apple Watch 3 watchOS v5.1.3
In addition, I recall previously seeing a Wish List ordering option in the Apple TV menu which is no longer to be found. We cannot create playlists for movies on our Apple TV. Apple requires you download movies first before adding them to a playlist. Apple TV 3 has no storage and our MacBook has insufficient drive space to download our entire 360 (and growing) movie collection making playlists impossible. Since we cannot use our portable MacBook as a dedicated home movie server we are at a loss of what to do.
Hopefully we've overlooked something obvious. Where is the sort option for purchased movies in the Apple TV? Why might it have changed to sorting by purchase date rather than alphabetical and how do we get it to sort alphabetically again?
Thanks much.
Apple TV