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Turned on my iPhone this morning to listen to music, and found that about 50% of the songs in my iTunes library were greyed out with no artwork. I got the error message, "This song is not currently available in your country or region" when I tried to play any of them. No particular pattern, no obvious reason, and many were on music that I burned from my own CDs many years ago.


I get the same message after re-booting the phone, going into airplane mode and everything else I could think of. Any ideas?


iOS 12.2



Doug



[Re-Titled by Moderator]

iPhone 6 Plus, iOS 12

Posted on Apr 8, 2019 9:42 AM

Reply
128 replies

Jan 11, 2020 4:27 PM in response to ethbarry

There may be several issues for "this song is not currently available in your region". Apple has not confirmed here anyway, the causes for this. All we can do is guess and assume, or do reliable tests that are well-documented.


Unconfirmed but possible:


  1. Musicians may change where their music is available at (I suspect and would expect a refund)
  2. Record company may have a dispute or lawsuit
  3. It's possible one or both of the above can retract from a region or to a specific country
  4. Issues can, or may be, compliance, copyright lawsuits with someone else, religious issues, politics, etc
  5. Metadata issues and song file changes not matching up (delete/resync)
  6. Stolen music
  7. Shared music
  8. pirated music


I believe, pirated/stolen music may not be the problem. I ran my iTunes music through Tableau, and found some songs with over 30 duplicates, some almost 70. However, for example, let's say a song titled "Night Life" showed duplicates. But the dupes are in over 30 different genres, rock, metal, R & B, country, soul, punk, Indie, House, Classical, Class Rock, and multiple songs in the same genre from different rock bands for example. Then there's the Live version, unplugged version, remix versions, higher bitrates, etc etc etc. Which is why I had so many songs of the same name showing duplicate (Using Tableau on my own iTunes was an EYE-OPENER). With that said, how would Apple know if you have stolen music shared from others, ripped from CD or downloaded from a stream or extracted from an YouTube video? It has to be more than just a file name, it would have to be verifiably, an "exact" match. This I would assume is using the hash of the file. I can't imagine Apple worrying or knowing or even their ability to hash all our music and differentiate if we shared our own 1990's CDs at one time and ripped the music. The only music I am aware they do track, is music purchased in the iTunes Store for legal and financial reasons. To track all other music would be much too difficult for space, energy, and time, for no profit. They have no profit or skin in the game for our own personal music we bought from a grocery store or found on street curb, and shared it with others.


Now, considering the hash, it's easy to change the hash of a file, by making just one small change anywhere, the hash will change and be a completely new hash, and an entirely different file even if the music is exactly the same song, sounds the same, and is the same size.


I'm not a hashing or encryption expert, far from it, but suspect they are only interested in the music we purchase from their iTunes store only, and can detect these songs that were purchased for legal and financial reasons. These songs are under control of agreements, country laws, export laws, and may perhaps be revoked/changed by either party, which is iTunes/Apple, the musician/artist, and the recording company. It will likely depend on their agreements. And, it's entirely possible there's an NDA (non-disclosure agreement) in place so they cannot even talk about it if it covers this area.


As Apple has not really fixed this issue in many years, and does not really specify what indicators can trigger this problem, or a good solution to resolve the issue, it appears using a different service is best. I was, however, able to fix my problem so far with no more problems after temporarily fixing my issue with past work-arounds which I thought were permanent fixes.


My last post on what seemed to permanently fix the issue, was being lazy and not wanting to delete all my music and resync thousands of thousands of songs (almost 100k songs).

Jan 31, 2020 7:39 PM in response to Cybershield

I've been having this problem with music on my Mac that I added from my CD collection, not from iTunes purchases, this hit me after I had purchased a new iPhone last fall but hadn't updated to Catalina and couldn't manage my phone manually. I finally cleared / updated my incompatible software and updated to Catalina.


This problem went away in Catalina / iOS 13.3, after I did a couple of things, any of which might have made the difference:

  1. On Mac, in Music>Preferences>Restrictions, I disabled Apple Music
  2. On Mac in Music>Preferences?Advanced, I reset warnings
  3. On Mac in Finder>iPhone>Music tab I could see the same Sync music settings I used before (selected artists, genres, and playlists), so I didn't change anything.
  4. I synced my phone, which took quite some time (10-15 minutes) and finally the grayed out songs will play on my phone. The storage usage audio jumped for me as well.


I think some combination of disabling apple music (so it wouldn't try to find songs in the cloud) and letting a long sync complete got me to where I can play music from my CD's onto my phone again.

Apr 18, 2019 11:52 AM in response to ApexSpeed

Yea I had this problem too and almost went into Incredible Hulk mode and started searching for an answer. Then I clicked on the Manually manage music and videos box and hit Sync again and again until it worked and now I can listen to my music tracks. Sometimes iTunes gets temperamental and hung up on tracks and I've have had to go through this for the past 15 years where songs don't transfer and get blocked out, lol.

Apr 22, 2019 6:20 AM in response to Martins_Pecis

I was having hundreds of these warnings after upgrading to a new iPhone and syncing with my PC for music. I tried a number of things recommended above, but nothing worked. What ended up fixing everything for me was using an actual/official Apple cable to sync my iPhone with my computer and then everything synced beautifully (and faster). I had been using some off brand. I hope this helps some of you. I was so frustrated this past week.

Apr 26, 2019 9:37 PM in response to ApexSpeed

Apex, apparently your response is considered the answer. What do you mean, you resynched the "entire" phone? You can't just mean synch the music, because I synch my music all the time, and it has no effect. All that I know is that everyday, less, and less music is playable. I am starting to think that this problem is a creation of Apple, so that they can more easily push a paid Apple Music account on us.

May 3, 2019 7:23 PM in response to Storrm68

I'm not sure if unsynching and resynching will work, but it worked for me. Don't expect Apple to reply in this forum. They want you to pay for support. Still they obviously shadow this forum. They won't admit it, but of course they have a person watching topics. All companies do.


Despite the hassle, at least I gained something from this experience. When I couldn't play music, I instead played podcasts at the gym. Free podcasts download over a WiFi network fairly fast, use and use lot less power. I love music, but podcasts can be an interesting change sometimes.

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