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Turned on my iPhone this morning to listen to music, and found that about 50% of the songs in my iTunes library were greyed out with no artwork. I got the error message, "This song is not currently available in your country or region" when I tried to play any of them. No particular pattern, no obvious reason, and many were on music that I burned from my own CDs many years ago.


I get the same message after re-booting the phone, going into airplane mode and everything else I could think of. Any ideas?


iOS 12.2



Doug



[Re-Titled by Moderator]

iPhone 6 Plus, iOS 12

Posted on Apr 8, 2019 9:42 AM

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Posted on Apr 10, 2019 5:58 AM

Hook your phone back up to the computer that you run iTunes off of and re-sync. Mine had recently been synched properly, and my computer didn't recognize my phone at all. Obviously something buggy in the new 12.2 update, which I didn't even realize had been run on my phone yet (I don't do auto updates for anything). Once the phone has been essentially rebuilt from your archive, everything works fine for all of your music.

128 replies

May 5, 2019 2:36 PM in response to greenmind

@greenmind, when I re-synched the phone, I mean plug it into a computer, fire up iTunes and let the phone start from scratch. I had luck without having to restore my phone from the last sync, but I would think that worst case scenario, a fresh restore of everything would work. All I did to fix my issues were to make sure all of my music was manually selected to transfer to the phone, then sync everything. It took a long time, but it worked perfectly, leaving all of my music intact.



Aug 7, 2019 7:39 AM in response to ApexSpeed

OK, same problem here. The song was ripped from a CD, song played on the computer, I don't use apple services, etc.


I went to preferences in iTunes to purchased music and saw that there was a check mark in the sync settings across devices.

I unchecked that.


The song started playing on my iphone.


So, it seems that Apple does indeed want to control our music.

Dec 29, 2019 1:52 PM in response to ApexSpeed

THe only way I have been able to fix the problem is "delete" all the music from my lap top but remember to KEEP THE FILES! Then reinstall them folder by folder and the problem is fixed. With +33,000 songs this is a painful and arduous process but I wanted to keep all my ripped music. Living in Africa I don't always have access to data to play music from Apple and I therefore like to keep my own music!


I'm sure the bug will get fixed, but I can't wait! Apple needs to do some more testing; think of the consumer rather than profits.



Apr 18, 2019 11:52 AM in response to ApexSpeed

Yea I had this problem too and almost went into Incredible Hulk mode and started searching for an answer. Then I clicked on the Manually manage music and videos box and hit Sync again and again until it worked and now I can listen to my music tracks. Sometimes iTunes gets temperamental and hung up on tracks and I've have had to go through this for the past 15 years where songs don't transfer and get blocked out, lol.

May 24, 2019 2:22 PM in response to ApexSpeed

Okay, fought this all afternoon, none of the solutions on this discussion worked for me. As I was trying to manually drag songs from my P.C. playlist onto my device (iPhone), I got the message that not all files would be moved because I had iCloud Music Library enabled. Once I “dis”abled it, all my greyed-out songs reappeared. So, under “Settings” on iPhone (I have an SE), I selected “Music”, and then toggled the “iCloud Music Library” button to off. Went back to the Music app, and clicked on Songs...all the greyed-out songs were back. When I reversed this action, i.e. toggled the iCloud Music Library button to “on” and then went back to my songs thru the music app, they were gone again. FYI I had already downloaded the most recent iOS update, 12.3.1.

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