Exchange Password Required for Mac notification

Turned on my iPhone this morning to listen to music, and found that about 50% of the songs in my iTunes library were greyed out with no artwork. I got the error message, "This song is not currently available in your country or region" when I tried to play any of them. No particular pattern, no obvious reason, and many were on music that I burned from my own CDs many years ago.


I get the same message after re-booting the phone, going into airplane mode and everything else I could think of. Any ideas?


iOS 12.2



Doug



[Re-Titled by Moderator]

iPhone 6 Plus, iOS 12

Posted on Apr 8, 2019 9:42 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 10, 2019 5:58 AM

Hook your phone back up to the computer that you run iTunes off of and re-sync. Mine had recently been synched properly, and my computer didn't recognize my phone at all. Obviously something buggy in the new 12.2 update, which I didn't even realize had been run on my phone yet (I don't do auto updates for anything). Once the phone has been essentially rebuilt from your archive, everything works fine for all of your music.

128 replies

May 3, 2019 7:23 PM in response to Storrm68

I'm not sure if unsynching and resynching will work, but it worked for me. Don't expect Apple to reply in this forum. They want you to pay for support. Still they obviously shadow this forum. They won't admit it, but of course they have a person watching topics. All companies do.


Despite the hassle, at least I gained something from this experience. When I couldn't play music, I instead played podcasts at the gym. Free podcasts download over a WiFi network fairly fast, use and use lot less power. I love music, but podcasts can be an interesting change sometimes.

Jan 11, 2020 4:27 PM in response to ethbarry

There may be several issues for "this song is not currently available in your region". Apple has not confirmed here anyway, the causes for this. All we can do is guess and assume, or do reliable tests that are well-documented.


Unconfirmed but possible:


  1. Musicians may change where their music is available at (I suspect and would expect a refund)
  2. Record company may have a dispute or lawsuit
  3. It's possible one or both of the above can retract from a region or to a specific country
  4. Issues can, or may be, compliance, copyright lawsuits with someone else, religious issues, politics, etc
  5. Metadata issues and song file changes not matching up (delete/resync)
  6. Stolen music
  7. Shared music
  8. pirated music


I believe, pirated/stolen music may not be the problem. I ran my iTunes music through Tableau, and found some songs with over 30 duplicates, some almost 70. However, for example, let's say a song titled "Night Life" showed duplicates. But the dupes are in over 30 different genres, rock, metal, R & B, country, soul, punk, Indie, House, Classical, Class Rock, and multiple songs in the same genre from different rock bands for example. Then there's the Live version, unplugged version, remix versions, higher bitrates, etc etc etc. Which is why I had so many songs of the same name showing duplicate (Using Tableau on my own iTunes was an EYE-OPENER). With that said, how would Apple know if you have stolen music shared from others, ripped from CD or downloaded from a stream or extracted from an YouTube video? It has to be more than just a file name, it would have to be verifiably, an "exact" match. This I would assume is using the hash of the file. I can't imagine Apple worrying or knowing or even their ability to hash all our music and differentiate if we shared our own 1990's CDs at one time and ripped the music. The only music I am aware they do track, is music purchased in the iTunes Store for legal and financial reasons. To track all other music would be much too difficult for space, energy, and time, for no profit. They have no profit or skin in the game for our own personal music we bought from a grocery store or found on street curb, and shared it with others.


Now, considering the hash, it's easy to change the hash of a file, by making just one small change anywhere, the hash will change and be a completely new hash, and an entirely different file even if the music is exactly the same song, sounds the same, and is the same size.


I'm not a hashing or encryption expert, far from it, but suspect they are only interested in the music we purchase from their iTunes store only, and can detect these songs that were purchased for legal and financial reasons. These songs are under control of agreements, country laws, export laws, and may perhaps be revoked/changed by either party, which is iTunes/Apple, the musician/artist, and the recording company. It will likely depend on their agreements. And, it's entirely possible there's an NDA (non-disclosure agreement) in place so they cannot even talk about it if it covers this area.


As Apple has not really fixed this issue in many years, and does not really specify what indicators can trigger this problem, or a good solution to resolve the issue, it appears using a different service is best. I was, however, able to fix my problem so far with no more problems after temporarily fixing my issue with past work-arounds which I thought were permanent fixes.


My last post on what seemed to permanently fix the issue, was being lazy and not wanting to delete all my music and resync thousands of thousands of songs (almost 100k songs).

Aug 11, 2019 4:03 AM in response to jcmb243

After dealing with this problem WRT music ripped from CD for the second time in the last three months, I'm convinced that the innumerable "fixes" presented here are all simple coincidence, and the problem is self-correcting. In my case, the number of songs reported to be on my iPhone was less than the number of songs in the master playlist I sync to transfer a subset of my music to my iPhone, and the number of missing songs equalled the number of songs my iPhone copied every additional time I synced it yesterday. I came back to it a couple of hours after the last sync I tried, and lo and behold, the number of songs reported in "General / About" matched the number of songs in the playlist, and I could play the previously unplayable songs. I didn't do anything but wait.

Nov 10, 2019 12:09 PM in response to ArayaFromOz

I was reading his reply that the problem spontaneously fixes itself. It seems, Apple is either incapable of fixing the problem or, what it seems, is that they won't fix it. The problem of music being unavailable for no apparent reason, has created many to make numerous suggestions how to fix. Some "fixes" will resolve the issue, but the issue comes back and goes away. When it "goes away", he is referring to "spontaneously" fixes itself. Without time, money, and effort to document, test, retest, and duplicate the problems to confirm, is the issue for us. I have resolved this same problem now over 5 years or so and it keeps coming back. Spontaneously fixing itself...with no credit towards Apple or their tech support, but because something we did ourselves unknowingly or knowingly resolving the issue temporarily.


I have resolved the very same issue, using a variety of methods. What worked one time, doesn't work always the next time, for the very same error.


Without a ticketing system, and doing Apple's job for them, it is difficult to track what works best.


At this very moment, I just picked up my iPhone, and the problem is back again for some music. This is the 3rd time in the last month. Apple clearly does not want to fix this issue. It is likely, this is going deep into their core values of control, and in their pocket books for licensing and legality. Something is clearly more important to them than a handful of angry customers.


Personally, i already had to convert my favorite music into MP3s for an MP3 hardware player I purchased so I can have my music when I travel far away from my computer to "fix" this problem, temporarily...


Causation? if we all wrote down our daily activities with the iPhone, we may be able to get to the cause of this problem.


  • It could be our backups? It could be our backups running encryption?
  • It could be synchronizing or lack of synchronizing
  • Sometimes it appears related to running iPhone updates or an iTunes update or version upgrades as well.
  • Could be traveling out of country
  • Could be too many device "authorized" in the iCloud


At this very moment, I did just confirm, that i "fixed" my issue by simply plugging in my iPhone and synchronizing with iTunes, over 200 songs were "downloaded" even though I made zero changes, zero purchases, and zero deletes.


I rebooted my iPhone, turned off WiFi, BlueTooth, and Cell, the failing songs still played. I don't know what is causing it, but I know, in a few days to a few weeks and maybe a month later, the problem will come back with no idea what caused it. At the moment, simply resyncing it fixed it.


This is almost like "Bitrot". When the actual magnetic 0's and 1's on the platters start to deteriorate, getting corrupt/damaged. Then we have to resync the data as iTunes knows it is there in the metadata, but the file cannot play. I would be happy with that answer if that were true, but bitrot happens over a long period of time from what i understand. Not quite the same as damaged data from power surges, strikes, brownouts, sags and blackouts, but just deterioration over "time". But two days is not long enough.


For spontaneously fixes itself - I think he is simply frustrated with accidentally and unknowingly, temporarily resolving the issue just to have it come back again and again. In fact, I believe, we can make a new word for this. To describe our frustrations with Apple, Apple's refusal to fix the issue permanently, and Jon's frustration with iTunes spontaneously fixing itself, just for the problem repeating itself, should be coined with an agreeable word to properly describe this scenario.


Applelized? Applerot? Don't applelize me... Your music has Applerot....

Appleruption? Did Apple corrupt your stuff again??

Applailure? Apple/Failure

iTunobia? the fear of putting your music into iTunes??


Ahhh mannnn....Apple is going to ban me :(

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Exchange Password Required for Mac notification

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.