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Turned on my iPhone this morning to listen to music, and found that about 50% of the songs in my iTunes library were greyed out with no artwork. I got the error message, "This song is not currently available in your country or region" when I tried to play any of them. No particular pattern, no obvious reason, and many were on music that I burned from my own CDs many years ago.


I get the same message after re-booting the phone, going into airplane mode and everything else I could think of. Any ideas?


iOS 12.2



Doug



[Re-Titled by Moderator]

iPhone 6 Plus, iOS 12

Posted on Apr 8, 2019 9:42 AM

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Question marked as Top-ranking reply

Posted on Apr 10, 2019 5:58 AM

Hook your phone back up to the computer that you run iTunes off of and re-sync. Mine had recently been synched properly, and my computer didn't recognize my phone at all. Obviously something buggy in the new 12.2 update, which I didn't even realize had been run on my phone yet (I don't do auto updates for anything). Once the phone has been essentially rebuilt from your archive, everything works fine for all of your music.

128 replies

Apr 9, 2019 8:47 AM in response to ApexSpeed

I’m having exactly the same problem! At first it was just a few new songs that were greyed out, which I tried to fix it by unselecting all my music, but when I re-synced all my songs back to the phone, my entire library was greyed out and had that error message pop up. I just updated to 12.2 yesterday so I suppose this is a bug related to the new update?

Apr 10, 2019 7:43 AM in response to ApexSpeed

Unfortunately I've tried this and a large majority of tracks have re-synced and still showing greyed out and will not play...

Even stranger, after starting another sync straight away again, one or two per album all of a sudden were then available!? No more since, though.

Does anyone have any other ideas? Would hugely appreciate any help! :)

May 13, 2019 8:26 AM in response to flbc42

I'm sorry I don't know how to fix this w/o resynching your music. I live in the States, and got the same message, so I don't think it has anthing to do with Country, or Region, or Airports. Basically apple, just released a bad update. It doesn't seem to affect everyone, so I don't know when, or even if they plan on fixing this. Still the number who have reported as a problem in the forum has increased to 585 people.

Jun 4, 2019 12:20 PM in response to jon8979

My thinking was IOS 12 was more associated with the cloud than prior releases. Now with the announcement that ITunes is being phased out, their development team has created other issues.


Also, after I got my personal library back on my phone, I turned Apple Music back on. Surprisingly, some of their songs had the issue happen. I removed those song and redownloaded. I can understand personal music having issues because of how the OS recognizes the file. However, music from their service has their own DRM. There shouldn’t be an issue. I think something big is going to occur with IOS 13 and music. I have a feeling people won’t like what happens when it is released.


Jun 12, 2019 5:01 PM in response to Ram4472

I’ve also had this for around 7 years. It only effects songs that happen to be on my “top 100 songs of all time” playlist so it’s especially maddening. Every 2 months or so, about 40 songs on that list will not play for no apparent reason. It seems to happen every time I update them resynch my phone. Only clue I’ve seen is the metadata about these songs has been updated (I tag them to order them in my top 100) so last modified date is different than other songs on the CD from which they were burned. It’s a very old bug that Apple can’t seem to fix.

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