Since upgrading to Mojave 10.14.4, Gmail continuously goes offline in Apple Mail. Only solution so far is to close Mail and restart. After restarting, Gmail appears to be working normally. Has something changed in the way Mail works with Gmail or has Google changed something?
MacBook Pro Retina
Sure no problem d18ge.
FINAL UPDATE: After doing alxxhrvth's 4 steps a couple of days ago (as I posted about a few replies ago), I still ended up getting the offline indicator for 5 of the 6 gmail accounts that I re-added to Mac Mail. It would happen after Mail.app was hidden for approximately 2 or more hours. So, why not the 6th gmail account? That question I had gave me an idea. Well, if you go to the menu bar in Mail-->Accounts you can adjust 4 checkboxes for each gmail account. They are Mail, Contacts, Calendars and Notes (M, Co, Ca, N). When you setup a gmail account it defaults with all 4 checked. That is probably why alxxhrvth's 4 step program works for the majority. Because it makes us setup an account back to default. But, some of us uncheck the boxes right away. When I was doing alxxhrvth's 4th step the other day, I had left one of the 6 gmail accounts, let's name it Eureka@gmail.com, with the dafault 4 boxes checked. On the other 5, I had unchecked the Co, Ca, N so that only Mail was checked. Yesterday, I checked my inbox and Eureka@gmail didn't have an offline indicator and the other 5 did. So, I messed with the 4 checkboxes on 4 of the 5 troubled gmail accounts. I did different combinations of checkboxes and then I let it run for the last 24 hours. Today, when I went to my inbox after it hiding for more than a couple of hours, they were all online except the one that I left with only mail checked. It didn't seem to matter if I checked M and N, or M and Ca, or M, N, and Ca. Just as long as M (obviously) and one of the other 4 boxes is checked.
CONCLUSION: Make sure that another of the four boxes besides Mail is checked in Mail-->Accounts-->youremail@gmail.com
Thanks for the updates and sharing!
I'm experiencing the same issue on 10.14.4: Gsuite accounts go off-line after a certain period and the only fix is quitting the app and restarting. Really frustrating and disruptive to my day-to day email response times. A fix sooner rather than later would be great!
d18ge wrote:
UPDATE #3:
My hunch still says this is an Apple problem and there is probably an easy fix if someone would just look into it.
You could try raising the issue through Apple Feedback, they don't reply but at least you have tried to make them aware of the issue directly, include links to various discussions as well.
POSSIBLE FIX - UPDATE.
Thank you very much for posting your discussion and possible solution. Here is my update after trying it out. Looking through the list of steps I was puzzling over item #2. I wasn't quite sure about adding a new network location. I finally realized you meant creating a new Location entry under the Network item in System Preferences. I had never really utilized this function in the past and had my Location defaulting to Automatic. I added a new entry and after turning off Wi-Fi and then turning it back on to force it to hit my router for an IP address, Gmail appears to be keeping the connection to the SMTP server. The interesting thing is I was going to go through all the steps listed but, so far, just adding a the new Network entry seems to have worked. This may be because I was using the Automatic. I will continue to see if this is the case but so far has been about 15 hours. One other item of note, I did see the connection icons flash briefly for my Gmail account but they just as quickly turned off.
I will keep monitoring this and post any updates.
Thanks alxxhvrth
I have 12 email accounts configured in Apple Mail, a couple MS Outlook, a Zoho, and an iCloud mail, but the majority are gmail. They all intermittently go offline because they can't establish login credentials with their respective servers. I've also noticed response problems within Safari sessions at the same time. Support claims not to know anything about these issues after the update. Everything was rock solid on my MBP until the 10.14.4 update.
I have a 2016 MacBook Pro with Touchbar and this issue started with the version of macOS 10.14.4. I have tried all the steps that people have put in this thread and none fix the issue. I have ran malware bytes, all clean, and SOCKS proxy is not on. I work at an authorized retailer and service provider and we have had people come in with tons of problems with my specific model. Apple has had me send them every type of log you can think of and they are still trying to find the problem.
If you all wouldn't mind going Feedback - macOS - Apple and report your issues so that Apple will get this fixed sooner rather than later? As of right now it is obviously just an inconvenience but who's to say it will not get worse.
Yo snider.m, as far as your gmail accounts go, did you try alxxhvrth's 4 steps yet? Or have you toggled the checkboxes for those gmail accounts yet?
Gmail keeps going offline in Apple Mail
