When I launch iTunes under a particular user logon on a Windows PC, I see grey boxes in the store where the cover art would be. This does not occur on another user logon on that same PC. So ... I assume this is a user specific / profile issue. Any idea how to get the pictures to load under this user logon?
Windows, Windows 10
okcameradude wrote:
...Go to your iTunes.exe file, right click and select Properties. Select the Compatibility tab and the Change high DPI settings button. In the High DPI scaling override, check the box to Override high DPI scaling behavior. Scaling performed by: and choose either System or System (Enhanced)....
Hi okcameradude:
Thanks for posting that workaround. Changing those high DPI settings in my iTunes.exe properties fixed the problem and I can finally see album artwork displayed correctly in the iTunes Store.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v1909 build 18363.657 * 64-bit iTunes v12.10.5.12
This unfortunately did not work for me. It did last year when it first popped up. The only thing that works on my 4k display is 100% scaling, which unfortunately sucks for all other apps. The text at this scaling is so tiny I can't work on the display without significant eyestrain. 125% is what I had it set at.
I agree with the above- this has not been a problem until middle of last year, and needs to be fixed at the app level. Workarounds shouldn't be acceptable for such a major break for so many people. The previous solution worked for me until early January, when another iTunes release broke that.
Bummer :/ Hopefully Apple gets the memo sooner rather than later, and actually fixes this...
Still, good to know (I guess) that it's not an issue with my own computer or internet connection.
The iTunes version is not up to date. The Apple website one is the only ready for ios 13.
I will try any and all of the other suggestions, as changing DPI settings did not solve the problem for me.
I reset my display settings and it worked.
Yes thank you very much for this apparent very common problem. Your work around is working great on my laptop screen right now.
Gray boxes in iTunes store - Windows
