Gray boxes in iTunes store - Windows

No, it is a repeat of a previous problem in which iTunes doesn't interact well with some graphics optimization code in Windows. Changing the compatibility settings as mentioned in the solution posted at the top of the thread ought to allow you to fix while making fonts and icons a more reasonable size.

The somewhat exaggerated death of iTunes (it is splitting into three separate apps) is only taking place in macOS 10.15 Catalina for now.

tt2

are you using Windows 10 and the latest Microsoft Edge browser, in Windows settings ease of access "display" make text bigger drag the slider (hold mouse on the slider to show you the size of the text) to the size text you want then click on apply, in Microsoft Edge browser, go to settings then go to appearance then on that page you will see zoom, go across to the right side of the page from zoom you will see the number will be 100% click on the down arrow beside the 100% and it will give you more % to increase/decrease from 25% to 400%, I'm using both Windows 10 and Microsoft Edge (mine is set at 110%) and doing this the albums on iTunes are not grey squares, but the downside of this, is that the text in iTunes doesn't increase, might be worth sending feedback to Microsoft (not Apple) about the text size in iTunes as I am going to do.

I hope this helps you out ( if you're not using Windows 10/Microsoft Edge might be worth it to upgrade to both of them)

regards

Neddy.

Rather than the iTunes.exe try the shortcut to it in the start menu.

tt2

Then how do you explain both of us having the same issue at the same time? just coincidence? i don't think so.

Issue is just on main page store and perhaps it is happening at certain display resolutions only, i don't know.

Personally i stopped worrying when i found your thread, then i checked on my second PC and that pretty much told me i'm not an isolate issue or my pc.

I'll just wait till Apple solves it, i know it is not widespread either i'm running windows 7 64 bits and last iTunes version, problem started to happen pretty much since today as far as i remember.

My security suite? i just disabled it issue remains...

Don't get me wrong i'm glad the OP is satisfied with the other user "solutions", and although i know perfectly this is not my thread i want to mention those are not solutions but "patches" the issue here is Apple and it is Apple the one that should fix this, things were fine before May.

This issue is not new it has happened many times over and over again in the past:

https://discussions.apple.com/thread/8339815

Event the communities forums are a mess right now, they're modifying stuff and they are pretty slow.

Guess i'm gonna open my own thread this is still definitely "Not" fixed.

I want to add my issue to the list of users affected by this.

Tried all options suggestion, such as adjusting scaling and the High DPI Settings and it isn't resolved. Running the Windows Store version of iTunes will try the other version as well, but yeah this is on Apple. Apple needs to support high DPI monitors in Windows not just their Retina Displays.

Sadly its a very recurrent issue (it has happened a couple of times in the past), they broke it, then we complain, then they fix it, and then they broke it again. I'm just tired.

This was a good one back in 2016...

https://discussions.apple.com/thread/7501342?answerId=31533851022#31533851022

Personally i'm just waiting for the iTunes "split" coming next month, perhaps that will fix it.

also if you go to ease of access in settings make text bigger drag the the slider to what ever size you want and then click apply your text will be bigger in some parts of your pc but it won't be bigger on the taskbar, I did this and the album artwork wasn't affected in iTunes store.

I don't know the others but me i'm using this beauty;

http://windows10-dpi-fix.xpexplorer.com/

All my old software looks "DPI normal" at different Windows 10 DPI resolutions, sadly, the iTunes software doesn't (store only).

Again, things were fine for everybody before May, after that Apple geniuses "moved something" and still don't care to fix it....

Technically speaking this has been going on longer than months but unfortunately YEARS. Like I said in my prior post it is simply a mystery why Apple has not addressed the issue as I am sure both their QA and Development team are fully aware of the DPI scale issue that is affecting customers that utilize ITunes. If Apple is not aware of the issue then they would have to be asleep at the wheel or living under a rock not to know.

So in my opinion why has this issue not been resolved? Simply perceived the ITunes is not a big market to Apple, lets be real if the issue affected the iPhone market then Apple would resolve those issues but for people like you and me then it is not a priority.

So for those of us with 4K monitors or imperfect vision and need to set Windows scaling higher than 100% then we simply are forced to deal with the gray boxes.

further to the previous reply if you have the latest settings go to ease of access, display, make text bigger and drag the slider to the size of text you want, it won't increase in iTunes store or library. it will increase the size of the text, apps you have on your task bar and screen

yes now i can see the covers with that "fix" sadly all the iTunes interface (included fonts) look blurry so definitely not a solution for me.

iTunes 12.10.0.7 out and the problem remains...sigh.

Time to start thinking about saying bye bye to the eco system....

Some of us with imperfect vision need to have Windows scaling set to 150%. I am very disappointed that Apple hasn't fixed this issue that has been reported for months.

I think it was resetting my display settings that worked.