Gray boxes in iTunes store - Windows

I am having the same issue, the gray album covers only in the store area. I have done everything apple has advised me and nothing is working. Then they told me it was my computer and that I had to change the resolution on my computer which in turn made the type so small I couldnt see anything else. This is frustrating. I have wasted so many hours on this issue. Apple needs to FIX this!!

I didn't think they would kill off iTunes in Windows as there are a lot of people using it and I think it's the best music platform out there to listen to your music on different devices, the iTunes app has been on Microsoft store for a couple of years every time I opened up store it was on the main page as a suggestion to use.

Hello

I had the same problem and finally got a hold of someone that knew what to do.

You go to your itunes icon on your desk top right click on itunes

go to propertys

go to system

push normal window

apply and ok. Hope this helps.

also if you go to ease of access in settings make text bigger drag the the slider to what ever size you want and then click apply your text will be bigger in some parts of your pc but it won't be bigger on the taskbar, I did this and the album artwork wasn't affected in iTunes store.

I went to properties but there is no tab with the label "go to system" nor anything else that states that.

running

windows 10.

itunes 12.9.5.7

my itunes was working great yesterday, the issue started after an update

hm_n_mn, did you try going to settings and ease of access, make text bigger, drag the slider to the size you want and click apply, I did this and the album art work was showing ok and I had an update to iTunes after I did it and the album artwork was still showing ok. try what is typed below also

DISPLAY on monitor,, text,apps and other items is set higher than the recommended 100% so grey boxes appear on iTunes store if set to 125% and above

yes it worked, indeed, just as you said, thank you.

the problem now is with my eyesight being what it is, I had the display setting set for 125% so I can see things easy.

I still can see things but its very tiny, very difficult read.

where's this leave me? hmmm......

what is going on anyway, is this whole issue have something to do with Apple seperating the store - the music and apps and getting rid of Itunes as we know it?

No, it is a repeat of a previous problem in which iTunes doesn't interact well with some graphics optimization code in Windows. Changing the compatibility settings as mentioned in the solution posted at the top of the thread ought to allow you to fix while making fonts and icons a more reasonable size.

The somewhat exaggerated death of iTunes (it is splitting into three separate apps) is only taking place in macOS 10.15 Catalina for now.

tt2

now that you have put your display back to 100% as recommended, go to settings and ease of access, make text bigger, drag the slider to the size you want (125%) and click apply, this is just under the word display, it makes the text bigger on your computer but not on the taskbar and it doesn't interfere with the album artwork in iTunes.

if you are using Microsoft Edge, and you want to make the text bigger in Microsoft Edge go to settings find zoom and you'll see minus/plus and you can change the size of the text there, I checked my iTunes store and it had no affect on the album artwork

.

if you go to settings and ease of access, make text bigger, drag the slider to the size you want (125%) and click apply, this is just under the word display, it makes the text bigger on your computer but not on the taskbar and it doesn't interfere with the album artwork in iTunes.

I am running iTunes on Windows 7. I tried the fix with the iTunes.exe and setting the DPI etc but nothing I changed under the file Properties changed the display. There was only the option: Disable display scaling on High DPI settings. I even tried to run it in Windows 7 compatibility mode. Nothing.

I ended up changing the display settings to 100% which is a bit too small for my liking but now I can see the artwork for the movies. I hope they fix this asap.

Specifically: Change display settings, Make text and other items larger or smaller, Smaller - 100% default

You can´t scale the iTunes app in Windows 10 with V.12.9.5.7. Only the resolution down. On Full HD by 100% it´s in the store exact. If you do scaling to 125% or 150% iTunes´ll not showing the Cover in the Store.... For me 1600x900 works.

"Change High DPI Settings" to System(Enhanced) works, but I found I had to use "Change For All Users". If I just Applied or clicked OK the setting had no effect, if I used Change for All Users the setting worked.

I run as a Normal User, my guess is iTunes has to use a higher privilege system user account for some things, and the setting weren't in effect for it.

Apple forums, full of people who won't read, and the inability to unfollow a conversation that was resolved months ago. Multiple solutions have been given that work 100% of the time, people are still posting that they're impacted by the issue too - then read the comments and fix it for yourself.