Gray boxes in iTunes store - Windows

If you are using Windows 10, to fix the problem,this is what I received from iTunes support earlier, go to the settings app then system it will open the display check the scale and layout make sure it's 100% and go back to iTunes to see if it's cured the problem, I had my scale/layout set 125% and I had grey squares where the album artwork is on the iTunes store and I did this and it worked, I tried the the answer from okcameradude 3-4 times but it didn't work, I just have to keep my scale/layout at 100%.

So in other words Apple broke something in iTunes, and instead of fixing their program their solution is to tell you to change how Windows is configured which impacts how every other program on your computer is displayed. Lovely.

The other solution discussed here, adjusting the settings for the iTunes app itself, aren't ideal since that actually breaks the ability to watch iTunes content properly. It fixes the store display, but when you try to play media the window is mis-sized and can't be fixed easily.

you can only get iTunes from Microsoft Store, I tried to get it from Apple and it showed me the Microsoft Store app on the page, this problem has been caused because iTunes is now on Microsoft Store, when I had the version from Apple before it went to Microsoft Store it worked fine now I have to read small print.

It is a store issue IMO, things were fine before may the 1st with the exact software and hardware. Not everybody being affected that's a different story.

Just moved from Windows 7 ---> Windows 10 and the latter is PITA, first of all i couldn't install my nvidia drivers the OS said they were incompatible, workaround? install geforce experience first, log in and then update the drivers.

Now iTunes, had the same issue on both OS, but now i can't download iTunes from the official Apple page... so now Mocosoft is the Master...sigh...

Better wait till June when Apple splits iTunes...then maybe it will solved...

now that iTunes is through the Microsoft Store and not from Apple ,it will be an app and be a part of the Windows system, and if you want to change a few settings it might affect some apps and how they work, that's how I'm seeing it, it will be interesting to see how many have the same problem.

You can still download from the Apple website, you aren't forced to only download through the Microsoft store.

Of my two PCs having the same issue that started the same day, one is from the Windows store and one is from Apple directly.

It's a pain man, i just found that the only "decent" scaling for using Windows 10 (without app blurriness) is the default one, 100%...sigh

With Windows 7 you can customatize this issue and leave everything big and fine.

Obviously no issues with the iTunes store at 100%, all the album covers appear.

Now the font size for those who are above 40 looks tiny tiny, guess Microsoft wants us to end blind.

Solution? i think the only one is to buy a bigger monitor.

Windows 7 works fine they shouldn't kill it.

Scaling didn't work. On Windows 10, you can only get iTunes from Microsoft. "Other versions" just takes you in a circle back to the Microsoft store. Even the Apple site takes you to the Microsoft store. Anyway, everything worked fine for me until the latest Windows update. Leave it to Microsoft to fix what isn't broke until it doesn't work properly.

Iv'e just updated iTunes through Microsoft Store today and all the album art work is showing as it should be, I too had a problem with the art work not showing and after the fix that I got from support it works ok even with the latest update.

I was told to go to system, scaling and layout make sure it's 100% recommended, I made sure my display resolution is the recommened resolution and it worked the font might be smaller but readable, if you want the font in your iTunes library bigger go to edit/preferences general playback and make your list size large, playlist icon size large, if you want to remove the list view checkboxes make sure that the box is clear then when that is all done make sure you click on the ok button at the bottom, if you don't it will remain the same.

If that is not working last resort is to contact support and explain what is happening, you tried to rectify the problem with suggestions from other community members also tell them what windows you are running, you will get a response from them, it took them a week to get back to me and then it took 3 days from that contact as they were giving me different suggestions on how to fix my issue which in the end it was finally fixed.

Sadly its a very recurrent issue (it has happened a couple of times in the past), they broke it, then we complain, then they fix it, and then they broke it again. I'm just tired.

This was a good one back in 2016...

https://discussions.apple.com/thread/7501342?answerId=31533851022#31533851022

Personally i'm just waiting for the iTunes "split" coming next month, perhaps that will fix it.

Wow, even iTunes couldn't offer the compatibility settings change! Took several calls before they suggested setting scaling to 100%, but voila, your fix was instant regardless of the scaling setting. Thanks for taking the time to offer the suggestion.

If you want your text to be back to 125% , if you are running Windows 10, I found this today 2/06/2019 on a Microsoft windows solution page and if you go to settings then ease of access where it says make text bigger drag the slider to 125% and then click on apply below it, a screen will come up saying please wait then all of the text in windows will be bigger, I had the above problem with grey album artwork in iTunes store did the scaling back to 100% and fixed the problem then the text went back to small for me then I tried what I have just described to you and it worked and it didn't interfere with iTunes.

If you want your text to be bigger , if you are running Windows 10, I found this yesterday 2/06/2019 on a Microsoft windows solution page and if you go to settings then ease of access where it says make text bigger drag the slider to 125% and then click on apply below it, a screen will come up saying please wait then all of the text in windows will be bigger except the on the taskbar it remains small, the text was to small for me then I tried what I have just described to you and it worked and it didn't interfere with iTunes

I am having the same issue, the gray album covers only in the store area. I have done everything apple has advised me and nothing is working. Then they told me it was my computer and that I had to change the resolution on my computer which in turn made the type so small I couldnt see anything else. This is frustrating. I have wasted so many hours on this issue. Apple needs to FIX this!!