Gray boxes in iTunes store - Windows

I don't know the others but me i'm using this beauty;

http://windows10-dpi-fix.xpexplorer.com/

All my old software looks "DPI normal" at different Windows 10 DPI resolutions, sadly, the iTunes software doesn't (store only).

Again, things were fine for everybody before May, after that Apple geniuses "moved something" and still don't care to fix it....

okcameradude has the correct answer. I tried security settings and many other suggested solutions and eventually phoned apple support. They told me to uninstall and re-install iTunes. Did not fix the grayed out tabs but could not work out why the horizontal boxes loaded ok. I use 4K and HD but could not change compatability settings. De-scaling to 100% solved the problem which I also had since May. Thanks dude.

This worked for me. Changing/overriding the high DPI setting.

The Windows scaling and reset cache did not work.

I'm not sure what/when triggered the "grey boxes" problem in my case. My iTunes is up-to-date.

Still, it seems that this should be Apple's responsibility to make it work across all platforms and operating systems.

If they read the forums they know it's a problem.

Thanks for the fix

A

Hello,

As of today I am using iTunes Windows version 12.9.6.3 version which I downloaded from Apple.

I have an ultrawide 3440 x 1440 Alienware monitor and have been facing the DPI issue.

Recently I saw this forum and wanted to report that the DPI issue still does exist in version 12.9.6.3 when the scaling is greater than 100 it will display gray boxes in iTunes. As we all know the DPI issue technically has been never fixed by Apple even though this has been documented and reported to Apple since early 2016.

Even when trying the suggestions from okcameradude I am sorry to state images do not display correctly when my scaling is set to 125. They are gray boxes.

The only solution that I see that does work is setting the scaling to 100 and changing the ease of use settings to 125. However this is not an optimal solution as it does not scale other objects other than text. My eyes are not 20-20 anymore and I need to use DPI scaling.

As a software developer myself it amazes me that this issue has persisted this long without even an acknowledgement from Apple to designate a roadmap or fix. Seriously if my digital library was not the size it is I would have simply uninstalled iTunes and chose a more competent provider.

Technically speaking this has been going on longer than months but unfortunately YEARS. Like I said in my prior post it is simply a mystery why Apple has not addressed the issue as I am sure both their QA and Development team are fully aware of the DPI scale issue that is affecting customers that utilize ITunes. If Apple is not aware of the issue then they would have to be asleep at the wheel or living under a rock not to know.

So in my opinion why has this issue not been resolved? Simply perceived the ITunes is not a big market to Apple, lets be real if the issue affected the iPhone market then Apple would resolve those issues but for people like you and me then it is not a priority.

So for those of us with 4K monitors or imperfect vision and need to set Windows scaling higher than 100% then we simply are forced to deal with the gray boxes.

Scaling down to 100% worked on the iTunes (Windows Store Version). Haven't tried the one from apple website. iTunes is clunky even on my high end gaming PC. Apple just don't care about windows 10 version much imo.

doing the DPI settings don't work for everyone's computer, go to settings, display and change the size of text apps and other items back to 100% recommended this will give you the album cover pictures on iTunes store, the text, albums will go back to normal size as well as on your PC, I don't know what web browser you are using but in Microsoft Edge there is 3 dots in the top right corner click on the 3 dots and you will see zoom you can increase the size of the text but it only does it for the browser, I tried all of the other suggestions but they didn't work, what I have suggested here has worked for me.

hope it works for you.

further to the previous reply if you have the latest settings go to ease of access, display, make text bigger and drag the slider to the size of text you want, it won't increase in iTunes store or library. it will increase the size of the text, apps you have on your task bar and screen

I am having the same issues, and frankly, I shouldn't have to change my PC settings in order for iTunes to work. This is VERY frustrating. PLEASE fix. Until then, I'm renting movies from a service where I can actually see what I'm buying/renting. FIX IT

you can rent/buy movies from Microsoft Store, if you are a Microsoft Rewards member you get points from renting/buying movies towards purchases. I don't think they will fix the issue as they know what the problem is from so many people sending posts to the support side of iTunes.

This has been an issue for a couple years ever since 4K displays and the DPI work around used to solve it but with the latest itunes update that is no longer the case. This is happening on more than both of my PC's. It's unfortunate that apple hasn't even tried to resolve this and I'm done and looking else where to purchase my movies/songs.

Thank you for your input. I wonder, however, if it’s due to the technical specifications required by Apple? I thought the reason my laptop cannot see the iTunes page in full was because of that reason. Apple does not even reply when I ask them for help, but I wondered if it is their way of manipulating us into buying only Apple products... Anyway, it’s all very vague and a great pity.

??? Under the word "Display" there is a window to "Change the size of apps and text on main display." The window lets you select 100%, 125% or 150%. Whatever I change it to DOES affect iTunes. The pictures/artwork in iTunes store remain greyed out... unless I select 100% on the display, which makes everything much too small to read.

Yes, that works for the grey boxes iTunes store. However, as people have noted, it makes all the print and icons awfully small and difficult to read on Windows computer. Wish there was another solution.

I carefully tried ALL the solutions recommended here. NONE of them helped eliminate the grey boxes/pictures in the iTunes store. Reducing display scaling to 100% DID restore the greyed out pictures properly, HOWEVER, it made all icons and print so small, they were difficult to read.