iTunes store (Windows 10) : thumbnails not showing

Go to your windows display settings. If you have set scale and layout over 100%, this will cause the behavior. Change your scale back to 100% to resolve. This is caused by how windows is dynamically scaling the data in itunes.

Try holding down ctrl+shift as you launch iTunes to open it in safe mode.

If you've installed iTunes from the Microsoft Store you could uninstall and then reinstall using the standard setup.exe instead.

tt2

I got my to work correct after changing monitor setting scale and layout back from 120% to 100%

See this thread: Gray boxes in iTunes store - Windows - Apple Community.

tt2

I have the exact same issue. The banner pictures show but all the thumbnails are blank. I think this must be a problem with the latest iTunes release. I just installed itunes on a new pc today, did you upgrade recently?

I am on version 12.9.5.7

Pic below.

Your problem is more then what this post asks. It sounds like your browser may have been hijacked w/ Spyware. I would run a spyware cleaner like Malware Bytes. This issue shouldn't effect your iPhone as it's a Win 10 scaling issue.

Changing the DPI settings no longer works when you download iTunes from the Windows store. Changing to 100% from 110% does though but I cannot do that. I hate how small everything is. If you call Apple they will instruct you to delete iTunes and download it from the Windows store as there is no longer a link to download it on Apple if you are a Windows user.

If you find another way to fix this please let me know. It's driving me insane with the gray boxes

yes I have the exact same problem, only my library is showing, the store is blank. I tried signing in and out to no avail. Although I do see my funds balance in the tool bar.

I'm running windows 10 with the latest updates.

Itunes version 12.9.5.7

I have exactly the same problem (my iTunes store looks exactly as posted by ArnoFR) my if I click on one of the blank thumbnails, the page it goes to has a thumbnail that looks fine and all the graphics look fine. My Library seems to have no problems as well.

I tried the suggested solution (in Windows 8 the only choice in Compatibility tab of the shortcut is a checkbox "Disable display scaling on High DPI settings"). I tried restarting iTunes, restarting Windows and then restarting iTunes, tuning the computer off and after a bit back on and restarting iTunes and there is no change.

I should mention that I just updated both Windows (all Security, MSRT, or antivirus updates) and iTunes (I hadn't opened this laptop for a couple of weeks)

I am running iTunes 12.9.5.7

Windows 8.1 Pro

Had exact same issue as described also on Windows 10 and was told the same useless solutions by tech support. Was odd since it just randomly happened one day. Changed the DPI settings as described above and worked like a charm.

Thanks!

I am on Windows 10 and Itunes 12.9.5.7 and also have no images in the thumbnails in Itunes store. i have changed the settings in itunes.exe as described below as well as Windows display setting back to 100% from 125%. I have tried Ctrl and Shift on startup too and nothing is working for these thumbnails all grayed out.

Omg! I thought my husband and I were alone. Same exact thing is happening with us too. It started happening when our tech support added iTunes to his Windows 10 laptop computer, it’s made its way onto my iPhone. Not sure how to get this fixed since I don’t use his computer that much. Plus I get UTF 8 scripts?, that are happening and repeating the same numbers, characters and words on each line. I don’t know much about this scripting stuff, I also don’t think it’s the right format. Then again I am not sure what is the correct way or the wrong way. All I know is that I am not used to seeing this sort of thing in the URL every time I do a search. Plus gstatic, googletags, weird stuff shows up in my browsing history. Hmm 🤔

Sjkc_03

You can try turning off the PC and then unplugging the iphone. If you can't power the PC down, then either force turn it off (i.e. pull the plug) or just unplug the iPhone.

You can download Malware Bytes here: https://www.malwarebytes.com/