iTunes store (Windows 10) : thumbnails not showing

Hi,

I'm having the following problem in iTunes for Windows 10 : film and album thumbnails are not showing in the store.

Thumbnails in my library are OK, the problem only occurs when I go to the iTunes Store.

Banners and some tiny thumbnails seem to be displayed properly, but regular thumbnails are all grey (see snaps below) :




I called the hotline and they made me uninstall and re-install everything but it didn't help.


I also tried to deactivate Bitdefender to check if this could be the problem, but nothing changed either.


Anybody experiencing the same problem (and having a fix)?


Thank you!


My iTunes is 12.9.5.7 for Windows 10


Windows, Windows 10

Posted on Jun 3, 2019 3:16 AM

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Question marked as Top-ranking reply

Posted on Jun 11, 2019 7:28 PM

Go to your windows display settings. If you have set scale and layout over 100%, this will cause the behavior. Change your scale back to 100% to resolve. This is caused by how windows is dynamically scaling the data in itunes.

25 replies

Sep 21, 2019 10:20 AM in response to Jeffery.S

I try to stay away from Windows Store Apps as past 3 years I had Win 10 the store would break and not work half the time. Only reason I even have a PC is mainly for games not available on MACs. Other then that Microsoft and Windows have proven to be a hassle, unstable and a quirky hybrid mobile OS stuck on desktops. Just stick w/ MACs to make life easier.

Jul 16, 2019 6:55 PM in response to ted2019

My iPhone is still on the Windows 10 computer and I cannot unlink it. I agree with you. I don’t even know how to go about getting malware. I have read it works very well. I see many different things in my browser, When I put on do not track, then It seems as though I want to opt out of apple ad.

Also, another strange thing that keeps on happening, is the icons will change their colors to all grey or all white in keychains. It only seems to happen with iTunes and my mobile provider. I have turned off auto fill. Yet I can’t get professional help with getting my phone fixed. I may have to file a claim, doubt that it will fix this huge problem I have been happening. The UTF 8 is coming from the Windows 10 computer and we have home sharing and I don’t like it at all. In fact I can’t stand it. I don’t want to be on the same browser as the rest of the family. Basically I feel stuck using a program that I am not very fond of. I hope being in this community will help my situation. It’s only going to worse of this doesn’t get resolved soon.

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iTunes store (Windows 10) : thumbnails not showing

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