MacBook Pro Wi-Fi Connectivity

The issue continues to be hit or miss without rhyme or reason. The SMC seemed to help for a day. Some nights are mostly fine, while others are rough and I have to restart my computer in order to re-establish a connection that loads pages. I did the EtreCheck report Thursday night (posted below) & removed the potential adware files, but the issue has been really bad tonight (Saturday), so that must not have been it.

EtreCheck version: 5.2 (5029)

Report generated: 2019-06-20 22:15:37

Download EtreCheck from https://etrecheck.com

Runtime: 1:52

Performance: Excellent

Sandbox: Enabled

Full drive access: Disabled

Problem: Other problem

Description: 

After 10-30 minutes, my MacBook Pro will stop loading Web pages. All t

he iPhones, Alexas, TV streaming services, cameras, etc. in the house 

have not been impacted that also run on Wi-Fi (password protected, so 

no neighbors are jumping in on it). The MacBook Pro will say it's conn

ected to Wi-Fi, but the Web pages will not load after a bit.

Major Issues:

    Anything that appears on this list needs immediate attention. 

    Adware- Adware detected.

    Unsigned files- There are unsigned software files installed that could be adware and should be reviewed.

Minor Issues:

    These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 

    Clean up- There are orphan files that could be removed.

    32-bit Apps- This machine has 32-bits apps will not work after macOS 10.14 “Mojave”.

    Limited drive access- More information may be available with Full Drive Access.

Hardware Information:

    MacBook Pro (Retina, 15-inch, Mid 2014)

    MacBook Pro Model: MacBookPro11,2

    1 2.2 GHz Intel Core i7 (i7-4770HQ) CPU: 4-core

    16 GB RAM - Not upgradeable

        BANK 0/DIMM0 - 8 GB DDR3 1600 ok

        BANK 1/DIMM0 - 8 GB DDR3 1600 ok

    Battery: Health = Normal - Cycle count = 435

Video Information:

    Intel Iris Pro - VRAM: 1536 MB

        Color LCD 2880 x 1800

Drives:

    disk0 - APPLE SSD SM0256F 251.00 GB (Solid State - TRIM: Yes)

    Internal PCI 5.0 GT/s x2 Serial ATA

        disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

        disk0s2 [APFS Container] 250.79 GB

            disk1 [APFS Virtual drive] 250.79 GB (Shared by 4 volumes)

                disk1s1 - Macintosh HD (APFS) (Shared - 199.70 GB used)

                disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)

                disk1s3 - Recovery (APFS) [Recovery] (Shared)

                disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)

Mounted Volumes:

    disk1s1 - Macintosh HD 250.79 GB (49.32 GB free)

        APFS

        Mount point: /

    disk1s4 - VM [APFS VM] (Shared - 1.07 GB used)

        APFS

        Mount point: /private/var/vm

Network:

    Interface usbmodemb209a902: SAMSUNG_Android 3

        Proxies: SOCKS

    Interface usbmodem46032522: SAMSUNG_Android 2

        Proxies: SOCKS

    Interface usbmodem36764ff2: SAMSUNG_Android

        Proxies: SOCKS

    Interface SAMSUNG_MDM: SAMSUNG Modem

        Proxies: SOCKS

    Interface en4: iPhone

        Proxies: SOCKS

    Interface en0: Wi-Fi

        802.11 a/b/g/n/ac

        Proxy Auto Discovery

        Proxies: SOCKS

    Interface en3: Bluetooth PAN

        Proxies: SOCKS

    Interface bridge0: Thunderbolt Bridge

        Proxies: SOCKS

System Software:

    macOS Mojave 10.14.5 (18F132) 

    Time since boot: Less than an hour

Notifications:

    Notifications not available without Full Drive Access.

Security:

    Gatekeeper: Enabled

    System Integrity Protection: Enabled

Adware:

<Forum won't let me post>

Unsigned Files:

<Forum won't let me post>

32-bit Applications:

    46 32-bit apps

Kernel Extensions:

    /Applications/zoom.us.app

        ZoomAudioDevice.kext (1.1 - SDK 10.8)

System Launch Agents:

    [Not Loaded] 17 Apple tasks

    [Loaded] 167 Apple tasks

    [Running] 117 Apple tasks

System Launch Daemons:

    [Not Loaded] 36 Apple tasks

    [Loaded] 178 Apple tasks

    [Running] 122 Apple tasks

Launch Agents:

    [Not Loaded] com.ShopTool.agent.plist (Adware - installed 2016-01-24)

    [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2018-02-16)

    [Loaded] com.adobe.CS4ServiceManager.plist (? 70f708f7 - installed 2015-05-01)

    [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-05-14)

    [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-05-14)

    [Loaded] com.coupons.coupond.plist (? 86d01486 - installed 2015-01-14)

    [Not Loaded] com.oracle.java.Java-Updater.plist (? 502b23e2 - installed 2018-12-15)

Launch Daemons:

    [Loaded] com.WebAssistSearchDaemon.plist (Adware - installed 2019-06-14)

    [Running] com.WebAssistSearchP.plist (? c4c272fa - installed 2019-06-07)

    [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-16)

    [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-16)

    [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-05-14)

    [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-05-26)

    [Loaded] com.adobe.versioncueCS4.plist (? bee62441 - installed 2015-05-01)

    [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-05-04)

    [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-02-26)

    [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-12-15)

User Launch Agents:

    [Loaded] cinemas-+-plus-+_updater.plist (Adware - installed 2014-12-19)

    [Loaded] com.WebAssistSearch.plist (Adware - installed 2017-10-01)

    [Other] com.adobe.ARM.***.plist (? 0 - installed 2015-02-06)

    [Other] com.adobe.ARM.***.plist (? 0 - installed 2014-12-05)

    [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-25)

    [Other] com.crossrider.wss002442.agent.plist (Adware - installed 2014-12-19)

    [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-02-14)

    [Other] com.google.keystone.agent.plist (Google, Inc. - installed 2019-05-09)

    [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-05-09)

    [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2019-06-20)

    [Running] com.hp.productresearch.plist (HP Inc. - installed 2019-06-20)

    [Other] com.jdibackup.ZipCloud.autostart.plist (? 0 - installed 2015-11-25)

    [Other] com.jdibackup.ZipCloud.notify.plist (? 0 - installed 2015-11-25)

    [Other] com.techyutil.tonictasks.plist (? 0 - installed 2018-07-26)

User Login Items:

    Dropbox.app (Dropbox, Inc. - installed 2019-06-05)

        (Application - /Applications/Dropbox.app)

    PhotoStreamAgent (App Store - installed 2038-01-18)

        (Modern Login Item - /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

    Verizon Wireless Software Utility Application for Android.app (? - installed 2018-12-28)

        (Application - ~/Verizon Software Update/Verizon Wireless Software Utility Application for Android.app)

Internet Plug-ins:

    FlashPlayer-10.6: 32.0.0.207 (Adobe Systems, Inc. - installed 2019-06-12)

    AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2017-08-30)

    Flash Player: 32.0.0.207 (Adobe Systems, Inc. - installed 2019-06-12)

    CouponPrinter-FireFox_v2: 5.0.7 (? - installed 2015-01-14)

    npRevTraxPrintMyCoupon: RevTraxPrintMyCoupon_x86_64 1.0.0.0 (? - installed 2014-08-26)

    SharePointBrowserPlugin: 14.7.7 (? - installed 2017-09-24)

    Silverlight: 5.1.50901.0 (? - installed 2017-02-15)

    JavaAppletPlugin: Java 8 Update 201 build 09 (? - installed 2019-01-18)

Audio Plug-ins:

    AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-05-20)

    BluetoothAudioPlugIn: 6.0.12 (Apple - installed 2019-05-20)

    AirPlay: 2.0 (Apple - installed 2019-05-20)

    AppleAVBAudio: 740.1 (Apple - installed 2019-05-20)

    BridgeAudioSP: 5.46 (Apple - installed 2019-05-20)

    iSightAudio: 7.7.3 (Apple - installed 2019-05-20)

3rd Party Preference Panes:

    Adobe Version Cue CS4 (installed 2015-05-01)

    Flash Player (installed 2019-05-26)

    Java (installed 2019-01-18)

Time Machine:

    Time Machine information not available without Full Drive Access.

Performance:

    System Load: 1.96 (1 min ago) 2.12 (5 min ago) 1.86 (15 min ago)

    Nominal I/O speed: 3.65 MB/s

    File system: 22.06 seconds

    Write speed: 459 MB/s

    Read speed: 577 MB/s

CPU Usage Snapshot:

    TypeOverall

    System 2 %

    User 6 %

    Idle 92 %

Top Processes Snapshot by CPU:

    Process (count)CPU(Source- Location)

    Microsoft Word 35.59 % (Microsoft Corporation)

    Other processes 19.31 % (?)

    EtreCheck 4.54 % (App Store)

    HP Device Monitor 1.41 % (HP Inc.)

    com.apple.WebKit.Networking (2) 1.13 % (Apple)

Top Processes Snapshot by Memory:

    Process (count)RAM usage(Source- Location)

    com.apple.WebKit.WebContent (6) 847 MB (Apple)

    EtreCheck 611 MB (App Store)

    QuickLookUIService 329 MB (Apple)

    Safari 296 MB (Apple)

    Dropbox 280 MB (Dropbox, Inc.)

Top Processes Snapshot by Network Use:

    ProcessInput/ Output(Source- Location)

    Dropbox 179 MB / 493 KB (Dropbox, Inc.)

    WebAssistSearch 2 MB / 183 KB (?)

    mDNSResponder 118 KB / 45 KB (Apple)

    apsd 5 KB / 5 KB (Apple)

    homed 9 KB / 549 B (Apple)

Virtual Memory Information:

    Physical RAM: 16 GB

    Free RAM: 3.68 GB

    Used RAM: 7.15 GB

    Cached files: 5.17 GB

    Available RAM: 8.85 GB

    Swap Used: 0 B

Software Installs (past 30 days):

    Install DateName(Version)

    2019-06-12 Adobe Flash Player

    2019-06-17 Gatekeeper Configuration Data (169)

    2019-06-17 MRTConfigData (1.42)

    2019-06-20 EtreCheck (5.2)

Clean up:

    ~/Library/LaunchAgents/com.adobe.ARM.***.plist

        /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper

        Executable not found

    ~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist

        /Applications/ZipCloud.app/Contents/Resources/Utility.app

        Executable not found

    ~/Library/LaunchAgents/com.techyutil.tonictasks.plist

        ~/Library/Application Support/mtc/tonictasks.app/Contents/MacOS/tonictasks

        Executable not found

    ~/Library/LaunchAgents/com.adobe.ARM.***.plist

        /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper

        Executable not found

    ~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist

        /Applications/ZipCloud.app/Contents/Resources/Utility.app

        Executable not found

Diagnostics Information (past 7 days):

    Directory /Library/Logs/DiagnosticReports is not accessible.

    Enable Full Drive Access to see more information.

End of report

BDAqua, removing that fourth item may have done the trick. I haven't had any connectivity issues the past three nights. Thanks!

Tesserax, if the problem comes back, I'll run a fresh report & post here using the "additional text" option. When I ran the first report, I tried to troubleshoot myself by deleting some files & had held off 1-2 days before posting when I realized it wasn't fully effective, so I didn't go back to the instructions about how to fit the full report into a single post.

I had gotten rid of 3/4 of those Thursday & it hasn't helped. I just removed "com.WebAssistSearchP.plist," so hopefully that helps.

I thought about that after hearing about the recall 2-3 days ago, but mine is apparently not impacted when I enter the serial number.