Powerbeats Pro Connection problems

I have this issue too. Often one of the sides won't connect. Even if I am not near other bluetooth devices. Turning the bluetooth on my iPhone on and off does not help. If you swipe left to see the battery widget only one of the sides shows up.

I have to put them back in the case for a second and then take them out, to get them to work.

The original thread topic was raised with regards connection issues, not charging issues. It’s since turned into reports of both scenarios. I think people are actually quite aware of both these two unique issues and I also raised this very same point earlier:

• Sometimes one (or maybe both) ear pieces are not seeming to establish a bluetooth connection to the host device and you have to repeatedly return them to the case which appears to cause the connection to be retried (this was the original thread topic)
• Second issue which has come along also is earpieces not charging and thus obviously not working because they are flat battery in the case or having unequal charge (again presumably some hardware issue or a poor mating connection between case and earpiece as it seems to impact one and not both ear pieces and usually the case is reporting free charge

I don’t think there is any confusion on other peoples part at all. Also there has been no response from Apple or a representative here so all you have are other people with issues - from what I have seen there is no solution here and doesn’t seem to be one forthcoming after many many months now. I certainly gave up all hope of some moderator or rep responding here and trying to help. Over 2000 people appear to have hit ‘I have this question too’. Maybe in the grand scheme of things based on units sold this is a very small failure rate, still it is large enough on ‘both’ issues to have warranted some response in my opinion.

For what it’s worth, I have since reporting my connection issues also along with OP - experienced the charging issue, although connection issue the most frequent failure in my case. I get in the habbit now of checking charging status when I put them away so I am not caught short when I need them.

this suck. 8days old and this. $250 piece of junk. Did everything, except throw overboard. Since i work on a ship and is traveling overseas, i have to wait for months after i finish my contract, to bring this to apple service and hope that they wont scam me for the fix. This is the last time. 👎🏻👎🏻👎🏻👎🏻👎🏻

Hello,

i have problem with my powerbeats pro, 4 days ago until now the right piece of my powerbeats pro did not working. No sounds at all. On my iphone it is showing that the right side of powerbeats pro with RED EXCLAMATORY ( ! ).

im so embarrassed, because i bought it just 2 months ago. And so annoying to use and listening music using only piece of wireless earbuds...

any help there? Thanks.

I have the exact same problem. Maybe 25% of the time when I take them out of the case, the left one isn't connecting. Put it in the case for a little while, and then it works. But it means I always have to check them when I take them out of the case or carry the case all the time. Given the number of stories here of getting no resolution from Apple I'm not sure what to do.

Lots of folks on this thread not really getting what I am reporting. The issue is the headphones not charging in the case, and you c an easily see it happening. In the pic below you can see 3 devices: 1 the case 2 left headphone 3 right headphone. You can see clearly that the right headphone is not charging because it is at a lower charge level than the left, and it doesn’t have the lightning icon indicating it is charging. That’s it....

already had the replacement of my right unit and after a month this😂 no sound and its charging while its on my ears. The fcuk. So maybe they just recycled The deffective ones from 1 country to another. Never again. They can shove this right those aaassssssss

If i can only charge apple and beats for this. This is clearly deceiving us paying customers. They dont even reply to us here considering this is a cust support. AND THEY HAVE THE AUDACITY TO RELEASE NEW COLOR VARIANTS FOR THIS PIECE O ****. (That 39%never changes no matter what i do. Ahahahaha.) and thats already a replacement. i think theyre just rotataing the defrecyive replacement from 1 country to another lol. Ohh and only the right earpc is replaced. Lol what a joke. Never again.

Powerbeats Pro worked great from the start. Haven’t used in a few months and since upgraded phones. Was using iPhone X and now have iPhone 11. Can not get one side to show up on the battery or work. Been on charger for days, have done all the remove device and reset and reconnect. Read many frustrated customer experiences. Spent hours troubleshooting. Going to try to return or get replacement.

I also have connection issues with them! They always lose connection and it seems like they forget my iPhone and I need to always connect them back, like they not recognize my iPhone. I called Apple and they told me to go to the store and when I went to the store they took just the headphones without the case and sent it to repair, they just sent it back to me and said there was no issue found!!! That's crazy! I really hope they will do something about it. Because Im losing my trust in them.

I have the same problem and figured it out that since it can connect to 2 devices only (In my case XS-Max and Iwatch) when I come close to my ipad, it is getting confused and disconnects from the phone.

I cannot turn the bluetooth off on my ipad as I use the apple pencil. And if I try to tell the ipad to forget this device, because of the icloud connectivity feature, it will dissconnect from all devices. and then when I connect my phone again, it connects to all devices and same issue!!!

This is really irritating. The most infuriating this is the extent to which it is intermittent. Sometimes I can listen to an audiobook for hours without interruption but if I’m on a call or a video conference it either drops in and out, or when using my iPad, the beats device disappears from Bluetooth altogether for a few minutes.

So I sent apple my Powerbeats pro again because of this connection issues and for the second time they just sent it back in the same day they received it, claiming no problems was found!!!! That’s crazy! Its seems like they just connect it to a device and if its working they think there is no issues.

clearly a lot of people having connections issues with the Powerbeats pro when they are around other apple devices, losing connection constantly.

I really hope they are going to fix it one day. Because they don’t seemed to find the problem and they definitely not replacing them after the 14 days of purchase.

I have exactly this issue it started a few weeks ago. If you have the case it is easy to fix, but the case is huge and I do not always have it on me.

The issue happens about once a day, it is not related to charge or usage. It tends to happen most when I try to answer the phone at the same time I am putting it in my ear. Issue occurs both when taking from case and from just being on countertop.

If I could solve issue from phone, without the case that would be great, anyone got any tricks?