Apple Mail – account “Status: Offline”

Hi, I’ve finally got around to switching back to using POP instead of IMAP for my Gmail account (to cut a longer story short). I followed various instructions online, many of which are out of date as the format of the settings pages/tabs seems to change with every new OS. Anyway, I deleted the account in Mail on my MacBook, then went to Gmail via a web browser and set the necessary POP settings, then went back to my MacBook and created a new email (POP) account. But the status is offline and I can’t seem to get it working. Incoming mail “host name” is “pop.gmail.com”. And the “Outgoing mail server (SMTP) is “smtp.gmail.com”. However, I can’t find things such as the “Port” settings as listed here – https://support.google.com/mail/answer/7104828?hl=en&visit_id=636962276693880930-3479874521&rd=1Maybe that’s the problem, or maybe not.

I quit Mail and re-opened it, and was prompted to enter the email account password, but was then told “Unable to verify account name or password”.

Please does anyone have any suggestions? Thank you!

Posted on Jun 15, 2019 2:29 PM

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BDAqua

Level 10

250,253 points

Posted on Jun 15, 2019 4:27 PM

Hi, have you changed your eMail password lately?

Open Keychain Access in Utilities, then either check the Password under that item, change it, or delete it and start over.

Enter the part after the @sign in the search bar.

You may have duplicate or more entries in Keychain Access.

If using a browser to login via WebMail works it's not Name or Password, but likely old passwords interfering.

There''ll be at least 2 entries, maybe more.

The trouble is that Mac Mail almost always chooses the old Passwords if you don't change or get rid of the old ones.

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Apple Mail – account “Status: Offline”

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