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Malware

Any suggestions for removing malware from computer? I keep getting pop-ups through chrome about ads or that my computer has a virus I need to remove and companies trying to sell their "cleanup mac" but then if I download a program to clean it it doesn't work.


MacBook

Posted on Jun 20, 2019 8:19 PM

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Question marked as Best reply

Posted on Jun 20, 2019 10:54 PM

There are several places among Apple Support articles to look; and a few great third party applications

that run free to deal with actual causes. These articles cover cures to the issues behind symptoms.


• Phony "tech support" / "ransomware" popups and web pages - apple community

https://discussions.apple.com/docs/DOC-8071


• Avoid phishing emails, fake 'virus' alerts, phone support calls, and other scams - Apple Support

https://support.apple.com/en-us/HT204759


Should your search take you to further resolutions, you may learn/use Etrecheck; & also MalwareBytes.


• Using EtreCheck to Troubleshoot Potential Mac Issues - apple community

https://discussions.apple.com/docs/DOC-250000632


• Malwarebytes for Mac - (free version)

https://www.malwarebytes.com/mac/


Each of these has helpful purpose, troubleshoot issues, & resolve problems.



1 reply
Question marked as Best reply

Jun 20, 2019 10:54 PM in response to moniquep89

There are several places among Apple Support articles to look; and a few great third party applications

that run free to deal with actual causes. These articles cover cures to the issues behind symptoms.


• Phony "tech support" / "ransomware" popups and web pages - apple community

https://discussions.apple.com/docs/DOC-8071


• Avoid phishing emails, fake 'virus' alerts, phone support calls, and other scams - Apple Support

https://support.apple.com/en-us/HT204759


Should your search take you to further resolutions, you may learn/use Etrecheck; & also MalwareBytes.


• Using EtreCheck to Troubleshoot Potential Mac Issues - apple community

https://discussions.apple.com/docs/DOC-250000632


• Malwarebytes for Mac - (free version)

https://www.malwarebytes.com/mac/


Each of these has helpful purpose, troubleshoot issues, & resolve problems.



Malware

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