Apple Event: May 7th at 7 am PT
my grandpa had a stroke and can't remember his password to his Apple id and it has that lock on it so we can't get in, I also don't have a receipt since it was purchased years ago, what can I do? is there anything I can do?
iPhone 6s Plus
Make a genius bar appointment with Apple for an evaluation.
They have diagnostic tools and can tell you what options you have.
Bring the original Apple receipt and your photo ID along.
If you do not have the receipt, Apple will not help.
apple id locked helppp
