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I forgot my Powerbeats pro from my phone and tried to resync it. It wouldnt show up, so I tried to reset. I held the system for 15 secs like the website said, but the case won’t flash red and white.
Hey! So i don’t know why this worked but i had the same problems with volume and so i forgot my powerbeats pro. The for whatever reason i couldn’t connect them to my phone. I tried to reset them but there was no red then white LED. So while the powerbeats are in the case I held the beats logo on both the headphones (play/pause/siri) and the red and white light flashed. They connected to my phone as if they were new and now the volume works fine too
Same problem here. I sent them in for repair. Would love to know what went wrong.
Same issue. My right bud won't connect except when I reset. However, I can't reset now. I hold the button for 20 seconds and still nothing. Always just wants to pair with my phone.
Same thing just happened to me / right ear won’t work and I am unable to reset with the button on the case
same problem here, but with the left bud. Reset doesn't work. case never flashes red/white.
omg. they sent and still its not working ?..... whats going on Apple......
Cannot even return this... its been about a month since I bought this.
Having the same issue did you get a resolution?
Yes - that didn’t fix my issue when going to another phone.
Count me in with this issue. Left bud had lost connection and can’t reset them now. I’ve been waiting for a week for my box as I was told they are currently out of boxes. Kinda crazy IMO.
omg. they sent and still its not working ?..... whats going on Apple......
Cannot even return this... its been about a month since I bought this.
Same thing happened to me. I hope you can fix this... Seems to be structural issue.
Found it (http://your.beatsbydre.com/#/rename?locale=en-US), downloaded it, and installed it but result says:
Your software is up to date and running v 2A364
Guess I'll have to contact support.
Same problem here, left ear gave up now I cant reset.
Thank you so much. I pressed both earbuds logo and the button and bingo. Synch
Can’t reset Powerbeats Pro
