I forgot my Powerbeats pro from my phone and tried to resync it. It wouldnt show up, so I tried to reset. I held the system for 15 secs like the website said, but the case won’t flash red and white.
Found this article as my Right earpiece has been flakey for over a month. Most of the time it's because it doesn't seat properly in the case so it's dead every time I want to listen. Now I make absolutely sure it's seated by putting it in the case first and looking to see the charging light. It's no longer a "throw in the case and go" situation, so it's a hassle, but at least it charges.
Anyways, today I had the exact same issue; no right earbud sync. Even the indicator on the phone showed I was only using the left.
As everyone has stated, THE INSTRUCTIONS TO HARD RESET FROM APPLE AND BEATS DO NOT WORK! You will never see a red/white flashing combo no matter how long you hold the button on the case down!
So, seeing other people mention they believe it's a software issue, I did a reset of my iPhone 11 Pro Max and wouldn't you know it? THE RIGHT EARPIECE WORKED IMMEDIATELY.
In case you're unsure how to do the reset, on iPhone 8 models and newer you press Vol+, then Vol- and then then HOLD the sleep/wake button in. You will see it give you option to slide to power off. Keep holding the sleep/wake button in. Eventually you will see the white Apple logo. At that point you can release the sleep/wake button. The phone will come back up after it boots clean. Try the headphones again. I truly did think it was a hardware issue (the charging of the right earpiece still might be) but at least I have sound in both ears now. I hope this helps.
http://your.beatsbydre.com/
on a computer, not a phone
Thank you so much. I pressed both earbuds logo and the button and bingo. Synch
This is obviously a growing problem. I received my return box kit from Apple on a Wednesday. I packaged and shipped my headphones back that same day- made the last express pickup of the day. Package arrive in CA (from OR) during the am of Thursday. Apple “repaired” the headphones the same day, the we’re literally at the Apple facility for about three hours before they were prepped and shipped out. FedEx shows they arrived/signed for at 9:45 am and they left the facility at 1pm. I received them Friday morning a little after 10am. The packing slip say they repaired the headphones by replacing the right headphone and sync’d to the case.
There seems to to be some issue with individual headphones loosing sync with the case or otherwise “dying”. Since one headphone is no longer responding to the case that must be preventing the case and the working headphone from pairing with a device.
Exact same thing has happened to me. I have sent them back 2x now to Apple. Each time they send back one day later saying they are fixed when in fact they send them back still broke! I’m convinced they know about the problem and this is their fix. Total bs.
Same issue for me. My right earbud stopped working, so I unpaired the case and tried to reset it. But, case won’t reset... just stays blinking white. I’ve had this issue with 3 sets in a row now... I’m done with this product and will wait for gen 2 before trying again. If there is a connection issue between case and earbud, then I don’t think the reset routine will ever work... major flaw in their logic. How about a hard-reset routine???
Hey! So i don’t know why this worked but i had the same problems with volume and so i forgot my powerbeats pro. The for whatever reason i couldn’t connect them to my phone. I tried to reset them but there was no red then white LED. So while the powerbeats are in the case I held the beats logo on both the headphones (play/pause/siri) and the red and white light flashed. They connected to my phone as if they were new and now the volume works fine too
Where do you get the firmware updater?
Lose audio on these after a second each time I take them out of the case, but paired to a non-iPhone phone and bluetooth works fine, so it's the software, not hardware. Would love to get it working on my iPhone again.
Thanks.
Having the same issue did you get a resolution?
Count me in with this issue. Left bud had lost connection and can’t reset them now. I’ve been waiting for a week for my box as I was told they are currently out of boxes. Kinda crazy IMO.
omg. they sent and still its not working ?..... whats going on Apple......
Cannot even return this... its been about a month since I bought this.
Same thing happened to me. I hope you can fix this... Seems to be structural issue.
Found it (http://your.beatsbydre.com/#/rename?locale=en-US), downloaded it, and installed it but result says:
Your software is up to date and running v 2A364
Guess I'll have to contact support.
Same problem here, left ear gave up now I cant reset.
Yes - that didn’t fix my issue when going to another phone.
Can’t reset Powerbeats Pro
