My left Powerbeats Pro earpiece stopped taking charge

Same issue but mine is the right ear. I sent it in to apple. Got it back a day later saying it was “fixed” they could not disclose why or what the issue was. Guess what! Nothing was fixed and I’m having the same issue.

Third time bringing mine back to the store. Previous time they were sent away for repair and came back not working at all.

Amazed that there was no quality check post this supposed ‘repair’. This is becoming quite a ridiculous farce of an experience. It’s not like I need any more excuses to avoid the gym!

I have been having the same problem with mine. The right earbud randomly drops out. Following the reset routine doesn’t work... the light never turns red, just stays blinky white. Firmware update doesn’t work either, the product doesn’t “connect” to my MacBook. I think the reset and firmware routines require the earbuds to be in the case, but if there is an issue with the connection inside the case then the reset routine logically will NOT work. Kinda makes me miss the days of a simple power switch / battery pack. But it’s a huge flaw in the logic of their troubleshooting steps.

Anyway, super disappointing. I’m on my THIRD pair now with this issue and these are going back for a full refund. I think I’m gonna stick to AirPods and wired good-pods until gen 2 of the Powerbeats Pro come out. Really surprising that Apple allowed this poor quality of product to come out under their brand.

My left pod stopped working after a month too. I’ve reset them and made sure they were charging against the contacts. Nothing works. I went to the Apple Store today and they said to call Apple Support. I called Apple Support tonight and they said to go to the Apple Store. What a rip off.

Worse is I called for a warranty repair and they acted like they never heard of the issue. Then promised to send a box for me to return the headphones in so they could take a look. That was 4 days ago and nothing. I feel totally ripped off.

We should start a website about this and have people sign a list of ticked off buyers. Maybe they would pay attention if searches for “Powerbeats Pro Review” pulled up a website dedicated to our ignored complaints? I can do that. Anybody willing to be on the list?

Did you try the reset? Did you make sure the headphone was securely on the magnet in the case? What I don’t understand is why you don’t just make a Genius Bar appointment? If they can’t solve the problem, they will replace them. All the posters here complain but never do anything.

Did you read the complaints? I’ve reset 50 times, removed Bluetooth connection and reconnected , removed them from all other devices. Then I’ve gone to the Genius Bar, they said they can’t do anything there and to call Apple support. Apple support said they’d never heard of the issue but would send a box to ship them in so they could take a look. No box after 4 days. For reference I also called the same day for an Apple care replacement for my watch. I had it the next day. The Powerbeats Pros are not getting taken care of. So don’t bother to post comments to a thread you didn’t read. It just distracts from the issue.

Clearly it's not the case that "all the posters here complain but never do anything" as many have chosen to share what happened when they contacted Apple, and it's reasonable to assume there are many others that have contacted Apple but haven't described their experience.

And anyway, it's very useful to gauge some idea of how many customers are being affected by the issues being discussed here, to understand if the problem is isolated to a handful of units or whether it's more wide-spread, which could aid Apple and it's consumers alike.

VERY frustrating!!! I am having the same problem. My Powerbeats show 100% charged at times and one of them will be dead (after sitting in the case). Other times they should be charged and one totally discharged and shows 1 or 2%. If I fiddle with seating them - disconnect/re-connect etc. it will eventually charge and be usable. I love these when they work but it is 50/50 at this point. Seems the best bet is to call for replacement under warranty?

It seems that people that have replaced theirs still suffered the same results later. This shows it's more of an issue in Design and not individual units.

Personally, mine works most of the time but often fails to charge and requires re-seating the contacts from airpod (Powerbeats Pro) to case. Jiggling, cleaning etc eventually works.

Recent issue is that there is no auto shutdown if you set the pods down and not put them back in the case. This usually results in a full discharge.

Does Apple monitor these customer threads (rhetorical)? Should we all send ours back at least once to get notice or in the queue for when there is a recall and reissue of an improved charging device?

@SurfCityNC that is another common complaint with the Powerbeats Pro left earpiece problem but I think it is a different issue than the one where it is just dead. A lot of people complain about problems seatings the Powerbeats Pro earpieces so it seems to be an issue. I have not personally had that issue but I checked it out thoroughly with my own Powerbeats Pro problem. My problem is that the Powerbeats left earpiece is totally disconnected and dead. It won't charge and no matter what I try it like its not even there. I'm sorry you are also having an issue. Hopefully if enough people complain they will pay attention.

I finally contacted Apple Support about my Powerbeats Pro almost a week ago about left earpiece issue and they promised to send me a box right away to send them in so they could look at them. I still have not heard or received anything from them and its been enough time I think so I am going to need to call again. I may have to try to return my Powerbeats Pros to Best Buy. I am just over their 30 day return period but perhaps since my Powerbeats are defective they will take them back.

The worst part for me is they don't actually sound all that great. I have the Powerbeats earbuds that are connected together and so I have been listening to them again and they sound better for less than half the price. So I think its maybe a crappy product to begin with that was overhyped.

Lesson here for me is don't ever buy a version 1.0 product. Wait for the issues to be worked out in version 2. Good luck.

I have seen some comments that appear to be from Apple Support in many threads on other products. I've used tons of Apple devices personally and professionally over the past 15 years so I have looked up lots of things and seen them here. This is the first time I have ever felt ripped off and unsupported as an Apple Customer and I think that the silence from Apple Support on this speaks louder than anything. Good luck.

It's true they really don't sound that great. I had etymotic ear buds prior as well as Apple Airpods. But in all fairness they do warm up and sound a bit better over time. At least that's what is seems like and the ear wraps help to prevent loss during activities...

Thought I'd upload a video to illustrate the problem and get a little more attention to our issue:

https://vimeo.com/user103439720/review/363356499/c3dc950cfe

Once one of the earbuds stops working, the reset routine no longer works... both earbuds need to register in the case, but due to the issue we are all experiencing I believe the dead bud won't register, thus "unpairing" your Powerbeats Pro results in a bricked device. (or at least, that is what happened to me on my THIRD pair with this identical issue)

Luckily, I stayed within the 14-day return window so I returned the third defective pair for a full refund. I'm holding out now for version 2.0. But... I *really* want these to work!! I'm trying to figure out where we could email the Apple/Beats support team so they can pass this issue on to the product engineering team... anybody have a link? Perhaps if we all email, then version 2.0 will be more robust against this issue?

(BTW the Apple store rep gave me the same story as many of you have reported: "Oh weird, we haven't seen any of these come back. Must be an isolated issue! (nope!!))