My left Powerbeats Pro earpiece stopped taking charge

This is fantastic. Thank you. I will post a video as well. Even if Apple Support doesn't notice, Google will and then sales and marketing will : )

A video review in YouTube might get more Google attention. I'll put mine there. Good luck.

Thank you all for making me feel like I was not the only one with this challenge. Ex3Para - I have experimented with exactly the same approach you recommend. Just about the time I thought I had it figured out it stopped working for me. I am convinced that there is a firmware issue. I’ve had instances where they both showed 100% and the left didn’t work. I put them back in the case and the left shows 3%. Slam the earpiece a few times to establish a connection and show a charge symbol and it comes up at 100% - put it back on and it works! The whole mess is incredibly inconsistent. My frustration is that I love them when they work right.

!!! I too hope that Apple takes note, acknowledges the problem and offers a fix!!! I wonder if a firmware upgrade is possible.

That's a great post. I didn't know how to see the battery charge individually on the Powerbeats Pro pods. I did what you suggested and when you slide the screen to the right and see the battery level of devices, if you don't see the Powerbeats Pros, select the batteries title and it will show you all your connected devices. When in the charging case you don't see the post individually but when you take them out you do. So that was super helpful. In my case, it showed both pods are 100% but when I play, only the right pos is displayed and is playing. So I think it is unfortunately 2 different issues. One is the charging case design and the other is the left Powerbeats Pro pod un paring from the right and being lost. I've also seen others post that they got them sent back to them with the same issue. So I'm not optimistic for my issue but your post was the most helpful I have seen for the Powerbeats Pro charging issue by far!

On my first pair, the connection issue started after I removed the sticker inside the case (the sticker that says something like “keep earbuds in the case when pairing”). I figure the tolerances on the connection to those tiny contacts are *really* tight... so on the second and third pairs I didn’t remove the sticker (though the problem still eventually occurred).

Out of curiosity: have y’all removed your stickers?

(the super frustrating part here is that an extra 0.5 mm of contact area would likely solve this issue for all of us!)

lol, I am glad everyone is here now. I was early adopter of this product. I got it in late May when no one had it in stock. I already experienced this problem, and back then when I googled this issue, nothing came up. I am on my 2nd set of Power Beats Pro. same problem. But I gave up. Pretty much it's the EarPods not sitting snug in the charging box. I guess everyone had figured that out. It is absolutely annoying. You cannot move the box almost at all. I carry it around like some sort of jewelry box. if you turn it upside down, sideway, or put it any bag, it's game over. anyway. I give up. It works very very well for me at gym, I just have to be really carefully charging it. Once they are in the charging box, I leave it alone on the dining table lol. Never had problem since.

There should be a fix for this though, or at least have a way to manually turn it off like the regular good old PowerBeats. So even if it's out of charging position, it doesn't drain itself to death. I hate it when I wake up in the morning ready to go to gym and find one side of the earbud is 0% charged.

Yup, they need to turn off when not in your ears... The tech is present as they know when you first put them in your ears.

Next someone needs to design a better charging mechanism. Could just be some spring loaded clips that assure proper contact.

Same issue here. The contacts for charging are very inconsistent in mating the earphones with the case. this causes two issues. They charge very inconsistently, sometimes the left sometimes the right, regardless of how carefully I attempt to insert them or whether I verify the contact with the app. I actually visited the store to discuss this, and despite having replacements in the store, they told me that I would have to send them in and be without a product for several days. i happened to be out of town at the time traveling for business, so I have been attempting to work with the problem since. From the sound of it I will need to contact apple care to get a replacement authorized. Really disappointing that these weren't tested more thoroughly for what seems to be a very fixable problem as it is with the Airpods. Apple please respond with the recommended course of action here!

Same issue. I make sure that both left and right show the lightning bolt before I close the case. I’ve seen instances where one of the earpieces almost immediately loses charging connection when I reopen case. Other times I open case next morning before a workout and one or both earpieces have low charge. Clearly an issue with the case design but also why aren’t the earpieces turning off in the case. I’ve put earpieces in the case at 90% and pulled them out the next morning with 11% on left or right. Thank god for the quick charge. I have latest firmware and done the reset nonsense. This product doesn’t work as advertised and it’s time blog reviewers had the courage to start saying so.

I love the Powerbeats pro... I use them when walking the dog... sadly I had them in my hand as somebody was chatting to me... as I walked passed the dog poo bin out of habit I threw them in ... gutted and did not realise till later .. too late , as I love them I brought a 2nd pair... now both sets have the same issue I.e right one fully charged left one flat .... same issue with both pairs... mmmmm!!! Come on Apple you have a problem ? Poor connection? Possible rattle around in the case and looses charge? Can anyone help ?

My issue wasn't the charging case. After several attempts I got Apple to send me a warranty replacement box. I sent them in and they replaced the left pod as "dead". So there is some issue with pods dying or more specifically left power beats pro pods dying. My new one is working so far but its only been used for about an hour or two total. Will report back.

I’ve had my set of Powerbeats Pro for just over a month and sometimes the left bud will not charge, it’s happened to me on four occasions. The latest being this morning while at the gym, which is where I am writing this from! For 250€ I was expecting much better reliability, I have never experienced such reliability issues with other brands. I am at the point where I don’t trust them and it feels like a gamble each morning I go to the gym. I will create a support case with Beats or Apple today and see what happens. I will say that the fit and comfort is the best out of any sports headphones I’ve ever tried, but with the issues I’m experiencing I feel like I made a purchase mistake. Maybe better to wait for Gen 2 versions and better QC.

I have the same issue and sent it via Amazon to an Apple repair center. They returned it un-repaired after 5(!!) weeks with the comment "no issues found", however the issue still exists. I am really disappointed by the service and will buy other products in the future.

It happened to me also. Got frustrated and raised repair request again and escalated it for replacement.

they replaced it later. However i still have charging issue with new set of headset they gave.

clearly it is design issue and need apple to respond for this issue

I’m having the same issue. It’s showing my left earbud is charging when it’s not in the case. I thought it might have been the contacts getting gunked up from sweat. But I cleaned them on the case and earbud and the issue still persists. This is kind of ridiculous.

Just another Powerbeats Pro customer with the same issue...

The left earpiece doesn't always make sufficient contact with the charging case. I took mine to the Apple store Genius Bar, and it was sent away for repairs -- but returned quickly with a note saying they found nothing wrong to fix.

It's still happening once out of every ~ 5 charges. Uggh.