My left Powerbeats Pro earpiece stopped taking charge

Why not tell them to come to this board and read up about everyone’s charging problem? This obviously a known problem by now?

however, I haven’t had any charging issues for a while now (finger crossed). I use it for gym and gym only. 4-5 times a week. Yes. Sweat all over the place and they still work. Basically I don’t move the charging case anymore. I take them out put in my pocket and go to gym. When I come back I put them back into charging case. The key is, don’t move the case! If I ever try to throw the entire case in my gym bag one of the earpiece will get disconnected and start discharging

Okay, so mine stopped working early on and I got a replacement pair from the store. My wife then decided that she wanted a pair so I got her some, 3 months ago, and they stopped working too.

I went back to the store, this time they said they have to send them off. As per many other people on here they came back with water damage. I requested for them to be returned to me and they have highlighted where the damage is. How water or sweat has caused a breakdown like this in less than three months is beyond me. Its almost like the plating where the contacts are is coming away. either way, no way its water damage.

I took mine in to store “never head of this issue before” took them off me to send away for a repair.

not heard anything for 2 weeks now

See macrumours for a very detailed and long issue discussion.

https://forums.macrumors.com/threads/powerbeats-pro-only-one-earphone-charging.2194636/

I have exactly the same problem. I take extra special effort now to make sure the buds are well seated when I put them back in the box, but I still end up with one ear piece at 0% charge at the next run. So frustrating. I also have trouble to get the HUD appear on my iPhone to check status. I’ve found the battery widget is the Today view is reliable though so always use that to check status now.

I would just like to thank all for calling out this potential issue. I thought it was just me or I was doing something wrong. I really like these Powerbeats (feel great and sound even better) but I’m afraid, like others, that this may be a major design flaw. Like others, it’s the left! I can’t expect myself to be so careful about the contacts making a connection in the case each and every time—that is what the magnets are for. The only way to ensure a contact and charge is to check it (the lighting bolt appearing next to each earpiece) on your iPhone or iPad and that is an unacceptable practice each and every time I put them in their case.

Same issue but mine is the right ear. I sent it in to apple. Got it back a day later saying it was “fixed” they could not disclose why or what the issue was. Guess what! Nothing was fixed and I’m having the same issue.

Just purchased a week ago and experiencing all of these same issues. Right earphone won’t charge, earphones don’t connect when case is opened, and resetting by holding the home button for 15 seconds only works 1 out of every 10 attempts. Very disappointing at this price point.

Third time bringing mine back to the store. Previous time they were sent away for repair and came back not working at all.

Amazed that there was no quality check post this supposed ‘repair’. This is becoming quite a ridiculous farce of an experience. It’s not like I need any more excuses to avoid the gym!

I have been having the same problem with mine. The right earbud randomly drops out. Following the reset routine doesn’t work... the light never turns red, just stays blinky white. Firmware update doesn’t work either, the product doesn’t “connect” to my MacBook. I think the reset and firmware routines require the earbuds to be in the case, but if there is an issue with the connection inside the case then the reset routine logically will NOT work. Kinda makes me miss the days of a simple power switch / battery pack. But it’s a huge flaw in the logic of their troubleshooting steps.

Anyway, super disappointing. I’m on my THIRD pair now with this issue and these are going back for a full refund. I think I’m gonna stick to AirPods and wired good-pods until gen 2 of the Powerbeats Pro come out. Really surprising that Apple allowed this poor quality of product to come out under their brand.

Worse is I called for a warranty repair and they acted like they never heard of the issue. Then promised to send a box for me to return the headphones in so they could take a look. That was 4 days ago and nothing. I feel totally ripped off.

We should start a website about this and have people sign a list of ticked off buyers. Maybe they would pay attention if searches for “Powerbeats Pro Review” pulled up a website dedicated to our ignored complaints? I can do that. Anybody willing to be on the list?

Did you read the complaints? I’ve reset 50 times, removed Bluetooth connection and reconnected , removed them from all other devices. Then I’ve gone to the Genius Bar, they said they can’t do anything there and to call Apple support. Apple support said they’d never heard of the issue but would send a box to ship them in so they could take a look. No box after 4 days. For reference I also called the same day for an Apple care replacement for my watch. I had it the next day. The Powerbeats Pros are not getting taken care of. So don’t bother to post comments to a thread you didn’t read. It just distracts from the issue.

Clearly it's not the case that "all the posters here complain but never do anything" as many have chosen to share what happened when they contacted Apple, and it's reasonable to assume there are many others that have contacted Apple but haven't described their experience.

And anyway, it's very useful to gauge some idea of how many customers are being affected by the issues being discussed here, to understand if the problem is isolated to a handful of units or whether it's more wide-spread, which could aid Apple and it's consumers alike.