Hi folks. I don’t know if you’ve tried this, but I’ve FINALLY managed to get round the problem.
I’m using my 2nd pair of these earphones, due to me swapping my first pair that I thought had an issue. But it’s going to be the same on virtually EVERY pair of these headphones for ALL of us.
The design is terrible, and it’s all because the connection points are so small. What I do now after using them, is slide the main screen of my iPhone or iPad to the right to display the battery levels of all of my linked devices, and then open my Powerbeats Pro charging case. The case should be displayed on the screen and also show the headphones individually. As they are placed into the charging case, they should individually show a ‘bolt of lightning’ image next to each of them if they are charging. If not, then slowly and VERY carefully apply tiny movements to the individual headphone until it displays the ‘bolt of lightning’ image on the screen. Once both of them have that image, carefully close the lid, and be careful as you move the charging box around.
It’s a terrible design, but at least the headphones are great when I’m out running or in the gym.
***I hope I’m helping someone, because I’m finally happy now that I’ve figured out this terrible design error.***
