Apple TV 4 has problems with Amazon Prime

About the writing to Amazon thing, I wrote to this email address that I found on the internet for Jeff Bezos - jeff@amazon.com. The character who wrote back says the reason I can't watch THE PRACTICE on my Apple TV is that the Amazon Prime Video App is not available to Apple TV. Now I find it really strange that someone claiming to be a representative of the executive department at Amazon would make this claim. Everything I can find at the App Store all says that the Amazon Prime Video App is available to Apple TV. It would appear tht Amazon has more than warehouse problems.

Also, I find it curious that within 24 hours of writing to that internet provided email address for jeff the viewing problems I have experienced at the Amazon Prime Video app on my Apple TV 4 were totally resolved. CURIOUSER AND CURIOUSER!

I agree about Apple talking to Amazon about this common problem for Apple TV users. I wrote to both executives and did receive a response from each company. So far they have fixed the problem for my account, but other users continue to have this problem. I don't understand why the app gives the 5004 error for some videos and not others. And according to Amazon, the 5004 error code is about wrong login info being entered. If that was true, then why do some videos work and not others? I was finally able to view season 7 of THE PRACTICE, but when I saw who was staring on season 8, I stopped watching that series. I like the Bobby character, and not replacement.

I did a browser search for Jeff Bezos' contact info, and an email address was locted. I wrote to that email address, and I have received a reply from a member of the executive team for Jeff. Maybe this person will resolve this problem. He has been able to resolve all the other video viewing problems I have experienced except for viewing THE PRACTICE using the Prime Video app on my Apple TV 4.

Thank you for your reply. I have reported this over and over and over again to Amazon. I don't know what else to do. I have spent hours on the phone with their first level people because they refuse to connect me to anyone who can fix this problem.

Thanks for that link. Unfortunately hours of phone calls to Amazon have been totally useless. I'm not usually so ineffective, but I cannot get Amazon to do more than blow smoke at me. They say they are creating a ticket, and it will be resolved in 2-3 days, and it isn't. They say they will follow up with a phone call to verify the fix, and they don't. Now I have a new video in their app that is having the same problem. This is so annoying, and I don't know what more to do.

That was the first workaround I tried, but there is that block for AirPlay at Amazon. Amazon wants me to settle for watching those two seasons and all the following videos that won't play on the Apple TV 4 on my computer in a browser. I'm not willing to put up with the discomfort of sitting at my desk to watch that many hours of TV. I'm writing a USPS letter to Jeff Bezos to see if he will put someone on the job. I really don't know what else to do. Amaon is certainly aware of the problem, and it seems they don't care. Their troubleshooting steps are totally useless for the problem that I am experiencing with THE PRACTICE and all the other videos that won't play. SO FRUSTRATING! I'm usually pretty good at getting a company to pay attention to my complaints, but not with this problem with Amazon. There is definitely a problem with their app that they are putting in the App Store. It's too bad Apple won't get involved since I think it reflects poorly on them since it's in their store.