Apple TV 4 has problems with Amazon Prime

I have the Amazon Prime app on my Apple TV 4. I have IOS 12.3 on that device. I am an Amazon Prime user, and I cannot view Season 7 & Season 8 of the TV Series THE PRACTICE. I always get the error codes 5004 or 9345. I have been reporting this problem to Amazon Prime Video since mid February 2019 when this first started to occur, and they refuse to do anything about this problem. I spoke to an Apple Care specialist about this problem, and she had the same error code when she tried to view those two seasons. Amazon Prime adverftises that Seasons 1-8 are available on Amazon Prime of THE PRACTICE, but they are not. Only Seasons 1-6 are available on the Apple TV 4. I can see those seasons on my iMac using a broswer, but that is not how I want to view those videos. Amazon says they are creating a ticket and they will report this problem to tech support, but they have been saying this since February 2019, and the problem is not resolved. HELP? When I try to open season 7 or 8 of THE PRACTICE on Amazon Prime App, there is only a blank box with the words at the top of the screen on my TV that indicates it is Season 7 or Season 8 of THE PRACTICE. With Seasons 1-6 there is a picture of Bobby with the words THE PRACTICE in the box, but for seasons 7 & 8, the box is blank.

Apple TV 4, tvOS 12

Posted on Jul 14, 2019 3:50 PM

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19 replies

Swaz

Level 1

4 points

Aug 6, 2019 2:07 PM in response to RebekkahRoseRyan

Also, when your done watching the Practice, switch to Boston Legal, some of the characters from the Practice continue on Boston Legal...

foodstar

Level 1

12 points

Sep 12, 2019 8:18 AM in response to foodstar

. . . BOSTON LEGAL is brilliantly executed, the writing is crisp and explosive, the site gags are hilarious, the fun is hilarious. James Spader's closings are spellbinding. Kudos to David Kelley.

vazandrew

Level 8

40,894 points

Jul 14, 2019 4:23 PM in response to RebekkahRoseRyan

That is pretty typical of level 1 support, you will need to get things escalated to a higher tier agent. If they refuse then threaten to cancel as well as get others to do so. They are the only ones who can fix this.

Aug 8, 2019 4:06 PM in response to Swaz

Now that I can see Season 7 & 8 of THE PRACTICE, I see that actor who also appears on Boston Legal. I have tried to watch Boston Legal using the Hulu App, but I cannot stand seeing William Shatner act like a buffoon. I enjoyed him on Star Trek, but not on Boston Legal.

About the writing to Amazon thing, I wrote to this email address that I found on the internet for Jeff Bezos - jeff@amazon.com. The character who wrote back says the reason I can't watch THE PRACTICE on my Apple TV is that the Amazon Prime Video App is not available to Apple TV. Now I find it really strange that someone claiming to be a representative of the executive department at Amazon would make this claim. Everything I can find at the App Store all says that the Amazon Prime Video App is available to Apple TV. It would appear tht Amazon has more than warehouse problems.

Also, I find it curious that within 24 hours of writing to that internet provided email address for jeff the viewing problems I have experienced at the Amazon Prime Video app on my Apple TV 4 were totally resolved. CURIOUSER AND CURIOUSER!

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Apple TV 4 has problems with Amazon Prime