Level 1

118 points

Airpods Always Disconnecting on All Devices

I have my 1st gen airpods about more than 1 year ago and have been using it on my iPhone X, iPad Mini and HP laptop with no issues. Just recently, my airpods always disconnects to these devices after about 1 minutes listening to music. Reconnecting it, only the left unit is functioning and disconnects again after a minute. I have tried resettting it and it works properly for about a minute and the same issue occurs. Tried other suggestions like closing other bluetooth connections of other devices, disabling automatic ear detection, etc but I still encounter the same issue. Note that the batteries are more than 95% charged. The same issue happens to my iPhone X, iPad mini and HP Spectre laptop. Note that the airpod firmware is 6.7.8. Has anybody experiencing the same issue? It's frustrating as I cannot use my airpods. Any suggestions? How can I downgrade the firmware? Hoping for a solution to this. Thank you.

iPhone X, iOS 12

Posted on Jul 18, 2019 7:32 PM

Top-ranking reply

Danny Diep

Level 1

17 points

Posted on Jul 18, 2019 9:15 PM

You cannot downgrade the firmware. But you can try resetting it to its factory settings by:

Going into Bluetooth settings on your iPhone, iPad or iPod touch, and forget the device.
Place both of your AirPods in its charging case and leave the case lid open.
Press an hold the button(located at the back of the charging case) for at least 15 seconds. You’ll start seeing the LED indicator flash white.
After 15 seconds, you’ll see the LED indicator flash Amber a couple of times.
After that, you have reset your AirPods to factory settings and you may let go of the button.
Try pairing your airpods to your phone and hopefully this fixes your issue!

If this does not fix the issue, try rebooting your devices and see if that helps. If not, I would take it to the Apple Store and get it checked out. Good luck!

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Similar questions

384 replies

Nov 16, 2021 9:24 AM in response to tommie12

I have same problem. Current firmware etc...if I place left pod in case and then ear again, it fixes for an undetermined period of time. phone, MacBook Pro, iMac.

tommie12 Author

Level 1

118 points

Jul 18, 2019 11:37 PM in response to Danny Diep

I reset the airpods to the factory settings but the same disconnection issue on the iPhone X still occurs after 1 minute. Same observation also on my HP laptop.

What other suggestions can you suggest to have this problem resolved? Thanks.

tommie12 Author

Level 1

118 points

Jul 21, 2019 4:46 PM in response to syafiqjay

Yes, I think this has something to do with the 6.7.8 firmware. That is why I asked if it can be downgraded to the old firmware. Hope Apple will release a new airpod firmware soon. I will try to go the the Apple service center this week to have this checked. I am not sure if these will be replaced as the units are more than a year.

I will also check if I can buy/replace the left unit but I'm not sure if the issue will not happen again. I am planning to purchase the 3rd gen airpods but I am having second thoughts because of this issue. We hope we can have solution very soon. Good luck to us.

Sep 11, 2019 5:44 PM in response to Danny Diep

Still the left unit keep disconnecting after about 30 sec playing song. 6.8.8 firmware didnt help. Actually apple wanted us to spend more money on new AirPods 2. Thats all. I wont buy apple airpods after this. There are so many option out there, Mi True wireless, sony WF-1000XM3, JBL, beats powerbeats pro etc.

Sep 23, 2019 1:49 PM in response to Hobslobs

Didn't work for me. I've been on iOS13 beta for 2 months now, updating to all new versions, but the left AirPod still dies after 20 minutes, or around 50%, without warning. During calls it dies in 3 seconds. I was hoping firmware 6.8.8 could fix this, but not the case. Still waiting for a new firmware release that can make it work.

Sep 23, 2019 6:17 PM in response to Hobslobs

Im on iOS 13, it didnt help ! Come on apple do something, this is not a rare case, dont go radio silent, someone please tell the world

(through blog, tech website) , so that others who are not here will know,

Fawaz619

Level 1

4 points

Sep 24, 2019 9:05 AM in response to tommie12

Hii

i got this same issue

this all happened after apple launched their new airpod

they just want us to buy the new one.

since they have full control over the updates, they make these errors on purposely.

has anyone got solution to it?

Nov 15, 2019 12:58 PM in response to tommie12

Mi succede la stessa cosa pure alle mie AirPods di prima generazione, firmware 6.8.8 La. cuffia Dx si disconnette. Credo che sia un problema di software, che dovrebbero sistemare al più presto.

Se non sono capaci dovrebbero cambiarle con la nuova serie.

Dec 16, 2019 1:43 AM in response to tommie12

I have the same problem with my 2 yr old airpods since the latest firmware update, really inconvenient and dissatisfying, I hope Apple will rectify this with a proper update soon, or we'll be hearing a bout a new airpod_gate on the tech world soon.

Dec 16, 2019 11:09 AM in response to VDBN

I wouldn't know how to get their attention.

Signature collection seems ******** to me.

Lawyer ?? 🤔

I believe this forum serves nothing.

Non saprei come attirare la loro attenzione.

Raccolta firme mi sembra una *********.

Avvocato ?? 🤔

Credo che questo forum non serva nulla.

Jan 15, 2020 8:57 PM in response to tommie12

My current Airpods first gen is on firmware 6.8.8. I've been having this issue since late last year.

I think that Apple is just shutting down the older 1st gen Airpods to push for sales on the 3rd gen.

My friend bought his 1st Gen ones late last year and they're working fine.

I don't want to go to the Apple Service Center as my previous experience was horrible.

Went there with my faulty iPhone, took it in, returned it to me and charged me $60 SGD for doing absolutely nothing to it.

uzair162

Level 1

4 points

Jan 16, 2020 9:56 AM in response to tommie12

The same issue happened oened to my airpods 1 after update. They disconnect after every 2 minutes. Before they were working perfectly. Apple is doing this purposeful. They want us to buy new airpods so they they put error through software.

varun247

Level 1

4 points

Jan 17, 2020 5:21 PM in response to tommie12

Hi Guys,

I am facing the same issue since the firmware upgrade last year. Did all the tricks mentioned by apple. Battery full charged but still it’s disconnecting after 1 minute.

i think it’s Apple strategy of forcing us to buy new AirPods. Shame on apple. No solution since 4months. I have 7 apple products. Will boycott apple if they don’t give any solution and stop using this strategy.

#Shameapple

Jan 27, 2020 3:21 AM in response to tommie12

I have been having this disconnecting issue as well. One they worked fine and all of a sudden they stopped working right, and it got a little worse after they became a year old. I don’t know if it is related to the firmware or when my firmware was updated. But this is crazy. I have the original Beats wireless headset and they still work no degradation about 7 years after purchase but a little over a year AirPods degrade instantly. Hmmm...... something is weird here.

Feb 1, 2020 10:26 AM in response to Danny Diep

I have the same problem on my airpods 1gen. After a bit, about 30sec/max 1 minute, disconnect 1 airpod and after a bit disconnect the other one. I checked in live when it work on bluetooth list devices on my phone and when it stopped to play it says "disconnected" so is a surely software problem. The same thing with 3 phones i tryed, pc and macbook. The same problem if i listen to music or if i'm in a call speaking. Isn't possible to load a different or older firmware with usb cable to pc/mac ?

Francesco Mantovani

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Airpods Always Disconnecting on All Devices