My phone does not work properly

Get help with the speaker on your iOS device. Before you follow these steps, see if your speaker works: In Settings > Sounds (or Settings >Sounds & Haptics), drag the Ringer And Alerts slider up or down a few times. If you don't hear any sound, your speaker might need service. Contact Apple Support.

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

Get help with the speaker on your iOS device.

Before you follow these steps, see if your speaker works: In Settings > Sounds (or Settings > Sounds & Haptics), drag the Ringer And Alerts slider up or down a few times.

• If you don't hear any sound, your speaker might need service. Contact Apple Support.
• If you do hear sound, use the steps below and check the sound after each step.

Check your sound settings

If your device has a Ring/Silent switch, move the switch forward—toward the device's display—so that orange isn't showing.

Open Settings > Do Not Disturb and check that Do Not Disturb is off. If you're using an iPad, you can also swipe down from the top-right corner to view Control Center and make sure the mute button and Do Not Disturb button aren't enabled.

Check sound with an app

Open an app that has music or sound effects, then adjust the volume with your volume buttons or the slider in Control Center.

Plug headphones into your device

If you can hear sound through the headphones but not through your device's speakers, unplug the headphones and clear dust or debris from the headset port on your device. 

Turn off Bluetooth

To make sure that your device isn't sending audio to a Bluetooth accessory, go to Settings > Bluetooth and turn off Bluetooth.

Restart your device

Turn off your device, then turn it back on. Check the sound again. If you still don't hear any sound, contact Apple Support.

Learn more

Find out what to do if your iPhone is stuck in headphone mode.

If you hear no sound or distorted sound from your iPhone, iPad, or ...

https://support.apple.com/en-us/HT203794

Identify counterfeit or uncertified Lightning connector accessories

Apple recommends using only accessories that Apple has certified and that come with the "Made for Apple" badge. Learn about the issues that counterfeit or uncertified Lightning accessories can cause and how to identify these accessories.

If you use a counterfeit or uncertified Lightning accessory, you could see these issues:

• Your iOS device could become damaged
• The cable might be easily damaged
• The connector end might fall off, get very hot, or might not fit properly into your device
• You might not be able to sync or charge your device

Only Apple makes the USB-C to Lightning Cable. There are no "Made for Apple" USB-C to Lightning cables.

Compare packaging and writing on the cable

To identify counterfeit or uncertified cables and accessories, look carefully at the accessory's packaging and at the accessory itself. Certified third-party accessories have the MFi badge on their packaging:

Some accessories might have a previous version of the MFi badge:

An Apple Lightning to USB cable has "Designed by Apple in California" and either "Assembled in China," "Assembled in Vietnam," or "Indústria Brasileira" on the cable about seven inches from the USB connector. You'll see a 12-digit serial number at the end of this text.

A certified, third-party Lightning to USB cable usually has company branding on the Lightning-connector end.

Identify counterfeit or uncertified Lightning connector accessories ...

https://support.apple.com/en-us/HT204566

If the microphones on your iPhone, iPad, and iPod touch aren't working

If the sound is unclear during phone calls or FaceTime calls, or if Siri is unable to detect your voice, learn what to do.

With your iOS device, you might experience one of these issues when you make a call, use FaceTime or Siri, or play recorded audio:

• People can't hear you during a phone or FaceTime call.
• You sound unclear to others during a phone or FaceTime call.
• Siri says, "I didn't get that" or doesn't hear your request or hears only part of it.
• When playing back recorded audio, the sound you hear is unclear, or you don’t hear sound. 
• You're unable to change audio sources during a call.

Test the microphones on your device

To find out if there’s an issue with the microphone on your device—and not your cellular connection or the app that you're using—test each microphone. Microphone location can vary by device. You can use your product's technical specifications to find the microphones.

When you test your microphones, make sure that your iOS device isn't connected to a wired or wireless headset.

iPhone

There is more than one microphone on your iPhone.

To test the primary microphone on the bottom of your iPhone, open Voice Memos and tap the record icon. Then speak into the microphone and tap the play icon to play back the recording. You should be able to hear your voice clearly.

To test the front microphone, open the Camera app and record a video using the front camera. To test the rear microphone, open the Camera app and record a video using the back camera. When you play back the video you should hear your voice clearly.

If your voice sounds faint when you’re on a phone call, make sure that your rear microphone isn’t blocked or covered.

If Siri can't hear you, make sure that the receiver and front microphone on top of your iPhone aren't covered or dirty.

iPad

To test the microphone on your iPad, make sure that nothing is covering the microphone, and then open Voice Memos and tap the record icon. Speak into the microphone, and then tap the play icon to play back the recording. You should be able to hear your voice clearly. Learn where the microphones are located on your iPad.

iPod touch

To test the microphone on your iPod touch, open Voice Memos. Tap the record icon, speak into the microphone, then tap the play icon to play back the recording. You should be able to hear your voice clearly.

Get help

If you still have issues after testing the microphone on your device, try these steps:

1. Unplug any accessories and disconnect any Bluetooth headsets.
2. Avoid blocking the microphone with your fingers or case while holding the device or recording video.
3. Remove screen protectors, films, or cases that cover the microphone or iPhone receiver.
4. Clear any debris from the microphones or iPhone receiver.
5. Restart your device.
6. Make sure you have the latest version of iOS.

If you've tried these steps and people still can't hear you on phone or FaceTime calls or Siri doesn’t hear your requests, contact Apple Support.

FaceTime is not available in all countries or regions.

If the microphones on your iPhone, iPad, and iPod touch aren't ...

https://support.apple.com/en-us/HT203792