Apple iCloud error #0x80004002 on Windows 10 1903 when syncing Calendar events

I'm not able to sync my Calendar events using Apple iCloud v10.6.23.0 on Windows 10 1903 using Outlook Pro Plus 2019 and I receive the following error:


"Your setup couldn't be started because of an unexpected error (0x80040604)."


If I restart my computer and relaunch the process, I get an infinite loop on iCloud "setting up" under "Mail, Contacts, Calendar, etc..."


Is iCloud broken?


I also got an error about missing media features but I ignored it and iCloud still installed. On 1903, I can't seem to be able to install Windows Media Player either from the Optional Features or Install Windows Features section. IDK the relevance since iCloud installed anyway.

Posted on Jul 26, 2019 5:01 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 29, 2019 10:03 PM

I also had this problem long term. I worked with both Apple & Microsoft level 2 help desk people and finally got it fixed. Here's what can cause this problem that no one would think of. It turns out that if you are using Outlook the program requires a default profile to be set up in Outlook itself and then you need to close Outlook and then run the iCloud setup for Outlook to get it to connect and not get the error message. If the default is not setup from within the File>Account Settings>Manage Profiles area of the program then the iCloud CP will throw this error. There is an additional wrinkle that needs to be worked with in a special way if there are multiple profiles that need to be switched between also. The iCloud CP does not like if you use the Outlook option to be prompted at startup for a profile. To switch between profiles you must go to the File>Accounts Settings>Switch Profiles and then close Outlook and restart it and at that point you will be prompted to select a profile to use. So, in short the convenient "Prompt For Profile At Startup" is not usable, it IS the problem.


Hope this finite explanation helps someone.

39 replies
Question marked as Top-ranking reply

Sep 29, 2019 10:03 PM in response to stevenfromfalls church

I also had this problem long term. I worked with both Apple & Microsoft level 2 help desk people and finally got it fixed. Here's what can cause this problem that no one would think of. It turns out that if you are using Outlook the program requires a default profile to be set up in Outlook itself and then you need to close Outlook and then run the iCloud setup for Outlook to get it to connect and not get the error message. If the default is not setup from within the File>Account Settings>Manage Profiles area of the program then the iCloud CP will throw this error. There is an additional wrinkle that needs to be worked with in a special way if there are multiple profiles that need to be switched between also. The iCloud CP does not like if you use the Outlook option to be prompted at startup for a profile. To switch between profiles you must go to the File>Accounts Settings>Switch Profiles and then close Outlook and restart it and at that point you will be prompted to select a profile to use. So, in short the convenient "Prompt For Profile At Startup" is not usable, it IS the problem.


Hope this finite explanation helps someone.

Aug 5, 2019 4:33 PM in response to Ambidexter-211

I have an update. On my setup, I needed to click on "sync some calendars, mail and tasks" and desecect all of them. Then do the "try again".


This completed my setup and now there's a check mark under Mail, Contacts, Calendar, and Tasks.


Checking outlook, it seems to have synched iPhone calendars to Outlook, it also seems to have sync'ed FROM Outlook to iPhone.


So it seems to work, but I don't know what unchecking the sync did, if it did indeed sync anyway!


Please let me know if this works for you!


Regards,


Ambi

Aug 20, 2019 12:59 PM in response to Ambidexter-211

Thx Ambi - worked 100%


Had same problem after a windows 10 reinstall.


Deleted & reinstalled iCloud for Windows - made no difference.


Selected "sync some calendars, mail and tasks" and de-secected all of the options (iCloud drive, photos, mail, bookmarks) & applied. The Calendar, Mail & tasks synch started !! ??


Still having problems with the bookmarks tho (when re-applied) - does not seem to enable the iCloud Bookmark extensions for Chrome

Aug 8, 2019 6:04 AM in response to Todd Manus

Hi Todd,


So this issue was not solved by Ambidexter at all at least on my side. I just updated to iCloud v10.6.26.0 from the Microsoft app store and the problem still persists. I select Calendars only, Contacts only, and Tasks only separately yet the same error message I posted above still shows. Again, I can't send the email generated report to Apple because the "Report" button does not provide a To: address to actually send the diagnostic information to so I'm attaching a link to the Diagnostics on Pastebin.



https://pastebin.com/raw/FWx0BXiW


Again, Windows 10 Pro, iPhone 5S, iCloud 10.6.26.0, Dell Latitude, yaddy yada

Aug 26, 2019 7:31 AM in response to But has

Hi But has,

Great that it worked out for u too... Its interesting to note, that Apple and/or Microsoft still haven't fixed the issue...

Ref to the contacts, since u find them in people (or contacts), they have synced... but did u tell Outlook to use these contacts as Email Address book?

>open Outlook

>People (contacts)

>right click on the CONTACTS Folder of iCloud

>click Properties

>click on Tab "OUTLOOK ADDRESS BOOK"

>tick (enable) the box next to "Show this folder as an email ADDR BOOK (see below)

This should enable you to see those contact when u start a mail in Outlook.



Yours

Matto

Aug 7, 2019 2:54 PM in response to Ambidexter-211

I think we might be talking about two seperate issues on this thread.


1) The issue that was solved by Ambidexter-211... having to do with an error message #0x80004002.

and

2) The issue where events added to the calendar works, but the event just added disappears. They sync to your other devices, but don't show on the device you added them on... Windows 1903


That Sound Right??

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple iCloud error #0x80004002 on Windows 10 1903 when syncing Calendar events

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.