Apple iCloud error #0x80004002 on Windows 10 1903 when syncing Calendar events

I'm not able to sync my Calendar events using Apple iCloud v10.6.23.0 on Windows 10 1903 using Outlook Pro Plus 2019 and I receive the following error:


"Your setup couldn't be started because of an unexpected error (0x80040604)."


If I restart my computer and relaunch the process, I get an infinite loop on iCloud "setting up" under "Mail, Contacts, Calendar, etc..."


Is iCloud broken?


I also got an error about missing media features but I ignored it and iCloud still installed. On 1903, I can't seem to be able to install Windows Media Player either from the Optional Features or Install Windows Features section. IDK the relevance since iCloud installed anyway.

Posted on Jul 26, 2019 5:01 PM

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Posted on Sep 29, 2019 10:03 PM

I also had this problem long term. I worked with both Apple & Microsoft level 2 help desk people and finally got it fixed. Here's what can cause this problem that no one would think of. It turns out that if you are using Outlook the program requires a default profile to be set up in Outlook itself and then you need to close Outlook and then run the iCloud setup for Outlook to get it to connect and not get the error message. If the default is not setup from within the File>Account Settings>Manage Profiles area of the program then the iCloud CP will throw this error. There is an additional wrinkle that needs to be worked with in a special way if there are multiple profiles that need to be switched between also. The iCloud CP does not like if you use the Outlook option to be prompted at startup for a profile. To switch between profiles you must go to the File>Accounts Settings>Switch Profiles and then close Outlook and restart it and at that point you will be prompted to select a profile to use. So, in short the convenient "Prompt For Profile At Startup" is not usable, it IS the problem.


Hope this finite explanation helps someone.

39 replies

Aug 10, 2019 8:32 AM in response to duke nukem

Hi Duke,

yes, I concur, it looks like the MAIL / CALENDER / TASKS Tickbox was coded inverted (at least for Setup) ...

It will be interesting to see what happens if they correct the coding and update iCloud …

I have the feeling that we will cross lines again here, since it might stop working again...

But happy to hear that it worked out for you too.

Cheers - Matto

Sep 14, 2019 7:58 PM in response to Todd Manus

Ambi...Yay! Your suggestion worked for me! A few days ago my Outlook and iCloud Calendars weren't synching. I deleted my mail, contacts, and calendars from my computer and attempted to re-synch only to get an Outlook Setup Error that read: "Your setup couldn't be started because the iCloud server stopped responding." After much research online, uninstalling & reinstalling iCloud for Windows, I still was having the same problem. Spent 2 hours on the phone with Apple Support, they escalated to engineering, because they "weren't aware of this issue with Windows 10 1903 (Outlook 2013)...only Windows 7." Though support couldn't immediately solve my problem, they did suggest that I update my outdated (and never used) iTunes software. Not sure if that made the difference, but today when I tried the Outlook Setup for iCloud again (while waiting for Apple Engineering...they are supposed to try and resolve this issue over the next 5 days), the error message had changed to #0x80004002. Your suggestion was the key...worked like a charm. My contacts and calendars are back on my PC! I will pass your fix along to the Apple Support contact who is assigned to my case. Hopefully synching isn't an ongoing problem, but happy to have my stuff back!


Thank you, thank you. ~BWS

Sep 16, 2019 5:28 AM in response to WndrWmn

Hi Wndrwmn,

I am not sure what u mean, but if u refer to the three error messages mentionned by me and Duke,

then on below Outlook Setup Error report, you will find the "REPORT" button (bottom left).

By clicking on it, it will open a mail message (to noone) with the error report....

Am not sure if this is what you requested...

Cheers

Matto

Oct 29, 2019 7:58 PM in response to Matto62

Matto, thank you for posting this response! I'd spent several hours last night and almost the whole day today trying to resolve this problem when I finally found your suggestion. I had uninstalled and reinstalled both Icloud and Outlook about 5 times each and kept getting this error message. I unchecked all 3 boxes, Icloud finished the installation process, reselected to connect to Outlook mail and calendars, and now Icloud and Outlook are playing nice together again. It also seems to have resolved a problem I was having when trying to enter start and end times (which was causing a lot of freezing, although I'd found a cumbersome work around). I was not looking forward to having to reenter all of my calendar data and now I don't have to, thanks to you. Thanks again.

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Apple iCloud error #0x80004002 on Windows 10 1903 when syncing Calendar events

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