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Hairline Crack iPad Pro 11

Had my iPad 11 inch pro for about three or four months, I’m the sole user and treat it like gold as I use it for work, everything was fine with it unit the other day, when I noticed a curved inch and a bit sized hairline crack, hidden in the black border which appeared in the top left corner just under the volume control. I was gutted as I’m certain it’s never been dropped or treated badly etc. there’s not any damage or deformation to the bezel either.

I took took it to the Apple store at BlueWater and got the standard answer, “oh a hairline crack, well as we weren’t there when it happened we can’t say how it happened etc” did you purchase AppleCare etc etc, well that’ll be just under £500 then.....

Is that it then or do I have any other options to getting this fixed?

Posted on Aug 12, 2019 2:20 AM

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Jamiam76 Author

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Posted on Sep 6, 2019 5:22 AM

Update... the iPad developed a recharging fault, so I took it in to an iStore to see if they’d check it over and see what the problem was. I explained the issue with the charge fault but didn’t even mention the hairline crack, they took it out the back to the technician to have a closer look and inspect the socket etc, 10 minutes later the guy brought it back out, he said there was a definitely an issue with the charging and then also pointed out the fact that had hairline crack, which as it was a single hairline crack with no signs of other damage or impact was covered under apple’s one year warranty, and would be eligible for replacement. Thank goodness

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Jamiam76 Author

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Sep 6, 2019 3:45 PM in response to y_p_w

An iStore is I believe a licensed premium Apple re-seller, the guy that served me was the manager and had worked there 10 plus years, a really helpful guy I got much better customer service there then the Apple store, this will be my go to store for any future contact or purchases.

y_p_w

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Sep 6, 2019 5:47 PM in response to Jamiam76

Jamiam76 wrote:

An iStore is I believe a licensed premium Apple re-seller, the guy that served me was the manager and had worked there 10 plus years, a really helpful guy I got much better customer service there then the Apple store, this will be my go to store for any future contact or purchases.

I’ve heard of the name before, but iStore seems to a common business name used by different businesses in several countries. You mentioned going to an Apple Store in England but I wasn’t aware of any place called iStore in England. Nice to hear that they handled it for you.

Jamiam76 Author

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Aug 12, 2019 9:54 AM in response to MichelPM

Thanks, yes to my cost I’m aware of the pitfalls of not purchasing the apple care, but my point was really could this be a manufacturing fault as no accident has happened to my iPad.

Jamiam76 Author

Level 1

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Aug 15, 2019 8:43 AM in response to y_p_w

Thank you, I’ll try another apple store I guess and see how that goes.

Aug 15, 2019 9:58 AM in response to y_p_w

You and I can bat this back and forth forever. It really doesn't matter what you or I think. It only matters what Apple thinks.

Aug 15, 2019 10:12 AM in response to Demo

I agree with you Demo. It doesn't matter what any of us think.

Aug 15, 2019 10:39 AM in response to y_p_w

No one has suggested it's not worth the effort. We just don't can't tell the OP this is clearly a manufacturing defect or that Apple should replace it.

That's my point.

Sep 6, 2019 5:43 AM in response to Jamiam76

That's truly great news!!

QuickPost

Level 10

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Sep 6, 2019 5:48 AM in response to Jamiam76

Fantastic!

y_p_w

Level 6

17,762 points

Sep 6, 2019 6:41 AM in response to Jamiam76

So this was not at an Apple Store?

MichelPM

Level 10

81,535 points

Sep 6, 2019 6:55 AM in response to Jamiam76

That is all sort of awesome and great news!

Glad they decided it was a product/manufcturing issue and you got a brand new replacement iPad Pro!

Very happy for you!

Sep 6, 2019 5:48 PM in response to Jamiam76

i have the same problem :/ some one fix? help guys

fireads

Sep 6, 2019 5:59 PM in response to dexter90x

No one here can fix anything for you. Schedule an appointment at your Apple Store Genius Bar or Apple Authorized Reseller and ask them for help.

Jamiam76 Author

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Aug 15, 2019 8:00 AM in response to y_p_w

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Hairline Crack iPad Pro 11