apple card

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Level 1

9 points

apple card

We’ve been invited to apply for the new Apple Card. The software on the phone does not recognize Military ID with picture. After more than 4 hours on the phone with Apple and Goldman Sachs which is the bank that approves the card we learnt that neither of the two accept Military ID card at this time, or other cards like government card etc. Are we American overseas serving the country been left out for whatever reason? We use Apple product for years but it seems that this is not enough and apparently even if you have the perfect credit score, you have an Apple ID with another Credit card, they identify you 10000 times, they know every step that your SSN takes, but for whatever reason military members are left out if they don’t have a current driving license. Ad is misleading and does not say anything about not even scanning any ID card. Such thing never happened before especially for such big company and should be escalated to the proper channels.

Posted on Aug 15, 2019 3:09 PM

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Answer 1

Top-ranking reply

Prototype2k

Level 1

4 points

Sep 14, 2019 9:24 AM in response to Cagliari123

I was told by Goldman Sachs that if your military overseas at an APO address you should use the state side address on your drivers license when applying, since that’s the one they are scanning, and after approval you can go back into the card and change you billing address back to your APO AE address

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Answer 2

askbarnabas

Level 10

104,214 points

Aug 15, 2019 7:51 PM in response to Cagliari123

The preview is open to people that are physically in the USA. The Military ID will not work because they cannot verify your address using it. Steps to take for applying to Apple Card - Apple Community

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Answer 3

Cagliari123 Author

Level 1

9 points

Aug 16, 2019 8:51 AM in response to IdrisSeabright

Thank you Idris Seabright, it was a nightmare and we felt strange. Reading other forums we found out that they only have limited number of cards and the fact that they send you the invitation does not mean you will get it. This is not right. So many contradictions and so many different problems from other users for a big company like that. We are surprised.

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Answer 4

askbarnabas

Level 10

104,214 points

Aug 16, 2019 5:38 AM in response to Cagliari123

thank you. It took several smart people helping me come up with that list and hours of frustration along with a very quick learning curve.

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Answer 5

Cagliari123 Author

Level 1

9 points

Aug 16, 2019 12:22 AM in response to askbarnabas

Hello, thank you for your response. We also scanned the driving license and the the system said the same thing. So you have a valid driving license with state side address, but physically you’re not there, in the meantime Apple wants your military address and state in the application disclosure from Goldman Sachs says: to be eligible for and account you must:

have an Apple ID associated with an ICloud account that is in good standing and a valid email address.

have an Apple’s two-factor authentication turned on. The funny thing is that if it’s so clear why did it take hours to let us know?

It’s wrong. We will see when they launch the card. Thank you

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Answer 6

Cagliari123 Author

Level 1

9 points

Aug 17, 2019 2:25 AM in response to IdrisSeabright

To Welafever I could apply and get the card. Thank you so much for all the community help. The strange thing is that they didn’t ask me to scan any ID but they do for my husband. Anyways we will try again for him. Thank you all for your support. If there’s any other incident or strange thing I will keep you posted just to be aware.

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